Opiniones de Thryv

Lo ideal para administrar tu negocio

Puntos a favor:

Me fascina el potencial que posee el software en lo que respecta a literalmente automatizar cada funcion de tu negocio, lo cual es un gran ahorro de tiempo.

Contras:

Las integraciones suelen aveces ser un tanto engorrosas, el resto, no hay ningun problema realmente.

Crafting your message

Comentarios: I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.

Puntos a favor:

I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.

Contras:

Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.

RWFE Thryver

Comentarios: My overall experience with Thryv has been great we just got a new account rep and he is wonderful however the gentleman who sold us the software was very good as well we like them both.

Puntos a favor:

The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.

Contras:

It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.

A Multipurpose CRM Solution For Business

Comentarios: My experience has been great and Thryv meets all ou8r CRM needs. What's more it makes social media management and marketing easy further making it even better.

Puntos a favor:

What makes Thryv irresistible are the many features it offers. I like CRM features that makes the tool capableIn addition, it also comes with social media management and marketing features.

Contras:

Thryv has been great since deployment and I have no reason to complain as it meets all our needs as expected

Fraudulent billing practices

Comentarios: I canceled my account after about 1 year, and they continued billing me. Customer service confirmed the cancellation, but the bills kept on coming.

Puntos a favor:

The listing management feature is excellent

Contras:

Importing contacts into the database took days and required technical support to make it happen

Our business is Thryving!

Comentarios: The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.

Puntos a favor:

I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.

Contras:

I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.

Impressive Customer Service and Good Tools

Comentarios: Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.

Puntos a favor:

I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.

Contras:

Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.

A Huge Help for Small Businesses

Comentarios: Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.

Puntos a favor:

I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.

Contras:

Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.

Great for simple CRM needs

Comentarios: Thryv collects client's contact info, and with their webhooks, I can easily import them where I need them.

Puntos a favor:

I really like how we can capture potential clients info into the system and then start marketing to them.

Contras:

If you have a current client, say a parent, and that parent has more than one child that needs to be in the system, you can't automatically have the 2nd child and no entered into the system. Also, if you are having them register their children for services, it is VERY VERY confusing because the system is not set up well for multiple "Sub" Clients.

New to thryv

Comentarios: The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.

Puntos a favor:

I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.

Contras:

Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.

Not to sure about this

Comentarios: Not sure if I was just not understanding the way it works or if it just isn't going to do what I want it to do.

Puntos a favor:

For what was promised and for what I thought this was going to do, it fell short.Would love to be able to integrate so that follow up with contacts could be simple. I run three companies but I would have to set up 3 accounts for it to work. The social media management is awesome, but the tracking is not as robust

Contras:

Its not fully integrated with all the software platforms. You have to jump through all kinds of hoops to get it integrated with some. It is not automated? You have to set up each and every step of each client. This does not save time. It creates a loss of time

Thryv Review

Comentarios: My Social media problems are being solved with Thryv. I will be able to be out there on social media a lot more and by doing so, hoping to grow my business more.

Puntos a favor:

Thryv is an easy program to use once the customer support walks you through it. Their customer support really makes sure that all the training you receive, you understand. Great system. I like how Thryv handles all the social media aspect of my business, so I don't have to take the time to post on every social media site out there.

Contras:

The only feature that I don't like about Thryv is that when I am scheduling clients, it will not let me input more than one service at a time for a client. I have to schedule one service at a time for clients, and that can be confusing for them because then they end up getting multiple txts about their appointment, and they don't know what time their actual appointment is scheduled for.

Amazing business management software

Comentarios: Honestly, I've had an overall great experience with Thryv. They have great customer support and have the digital marketing tool of the future. Great price for the value.

Puntos a favor:

I love using the social media scheduling tool because it saves me a lot of time compared to before. I also use the appointment scheduler on a daily basis. The reminders help me remember all my appointments and help to remind my clients of the time. The website widgets have been a great addition and really help increase the amount of people contacting our business.

Contras:

Sometimes when I am trying to access my Thryv software via mobile, it just keeps loading but never opens. That can get a bit annoying. Also, sometimes the software can be a bit glitchy, not load in certain areas. Also, the social media scheduling tool sometimes randomly disconnects my social media profiles and cancels the posts I had scheduled. That is a bit annoying as well.

Yes, You Can Do It All

Comentarios: I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.

Puntos a favor:

You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.

Contras:

So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.

Poor Customer Support, still withdraw full price from your account even though they said not

Comentarios: I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

Puntos a favor:

If you have a full-time staff to use this software to run your business then it should be okay.

Contras:

1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

Our buiness has bounced forward

Comentarios: The level of customer support Thryv offers is important on an average business day and during this time of rapid change, the importance of client communication and the continuation of prospecting, it is crucial.
I wanted you to be aware of our high level of satisfaction, the appreciation of each interaction we've had with customer support personnel and their skill-level to help us, efficiently and the customer support culture and level of Thryv customer support.

Puntos a favor:

Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.

Contras:

Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.

Simplifies

Comentarios: The customer service/training is second to none! I had to take the time, but the small 1 hour trainings over a 3-4 week period was perfect for our implementation. We knew how to use all of its capabilities.

Puntos a favor:

A great tool that is fairly easy to use. I love that all of my Social media can be engaged with one entry. I love the interaction i get with my customers. They can engage me in multiple ways.

Contras:

It does not download from IVANS. To be Ideal for an Insurance agency i feel the download capability is pretty important. That is all that this system is missing in my opinion.

Great overall software that offers a lot of value!

Comentarios: It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment.

Puntos a favor:

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

Contras:

The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.

Thryv = Transforming how we do business!

Comentarios: Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.

Puntos a favor:

What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.

Contras:

Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.

Thryv has helped me thrive!

Comentarios: Overall experience comparable to other systems is fantastic!

Puntos a favor:

The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.

Contras:

Not much. Wish it was cheaper, but it’s worth every penny! ;)

Awesome experience!

Comentarios: My overall experience with Thryv has been great! From the regional contact that reached out to me explaining and showing me how Thryv could change the way I am able to advertise and support my business. To every appointment with the web support to the on boarding support has been so easy, they make sure you have what you need, if your not comfortable yet, they book another follow up appointment with you. Truly they are there for you!! Thryv is definitely customer orientated!
I recommend their services every chance I get!

Puntos a favor:

This software is very user friendly, even for those a little technically challenged like myself. With a little practice I now use it daily. I am a tow truck driver, so accessing and using the app mobile was critical for me. The value of being able to create customer, the estimate, & receipt on the fly has made my life easier! The ability for the program to send a "leave review" reminder is also important to me.

Contras:

Integrating Thryv into my daily use for my business has been pretty easy as I did things by hand before. I can not think of anything I like least about this software so far.

Level Up with Thryv!

Puntos a favor:

What took us almost a year when we first started (website and online presence) was vastly improved in part -time attention in weeks vs months. We went from a static outdated website to a SEO optimized beautiful website that increased our views by at least 28% as soon as website was published and had maintained an increased presence with automated postings etc. This software, human support and process makes a busy owner much more efficient and a business more "seen". We no longer have to wear ALL the hats in our business all the time. Automation, added efficiencies have bought us more views, more customers with less time devoted to posts, marketing and has improved customer interaction and communication.

Contras:

There are some staff related features that I wish it had ...such as the ability to view and track each staffs continuing education endeavors. I have made 3 or 4 suggestions as they are encouraged. Love that.

Small medical practice

Comentarios: Our practice has been able to collect revenue more easily by offering online payments through our Thryv website. As a small office with limited resources, we can't always make use of some of the software on the market. Thryv has enabled us to keep our patients up to date through our website, which has been tremendously helpful with the continuing business changes due to COVID.

Puntos a favor:

Thryv has designed our website and helped us maintain its relevancy. We can easily have information updated based on services we offer to our patients.

Contras:

No negative features specifically come to mind.

Product Review

Comentarios: Fantastic

Puntos a favor:

Ease of use! Calendar Reminders Automated campaign Marketing

Contras:

We have not experienced any cons with the use of this product!

Give it a go!

Comentarios: There were many benefits when using Thryv, such as the ease of creating announcements, the emails filed on each client card made it easy to find and gave a history and making appointments was a simple step. The clients preferred to use the Outlook email system, therefore, using Thryv did not work out as had hoped.

Puntos a favor:

As there is a client card for each client, the emails are easy to read and find. When using the Marketing section for any announcements, made the process quick and easy. Thryv was easy to use once you became familiar with how things worked. The integration in the business was made easy with the help from Thryv.

Contras:

When using the text feature, we found that clients were not receiving or responding to the messages.