Multiview ERP

100% Satisfied

Pros:

This product has greatly improved my work flow and enjoyment. Features I like best include the search options that can be performed on a multitude of items such as an amount, invoice number, key word, etc. Another great feature is the easy functionality of customizable pivot tables. The customer service I have received has also been incredibly remarkable. Timely answers and solutions to any problems encountered have added to my appreciation of this wonderful product.

Cons:

I feel certain that this software has fantastic functionality that I have yet to learn. I have been unable to attend a user meeting as traveling to Canada is difficult and costly from Texas.

Great Browser based accounting software

Pros:

Browser based application eliminating the need for messy local installations and roll-outs to end users.

Cons:

Creating custom reports can sometimes be confusing and difficult, but the support for building these reports often makes up.

Multiview - In Implementation currently we have not hit any markers

Comments: Initially the sales pitch was a bit pushy to purchase on a quarter ending. In hindsight that was due to a sales person knowing they were leaving {they left}, but the company made good on their initial items. The implementation team did not address properly our 4 items that were critical for our needs. Approx 12 months later our business analyst wrote up a quick 2 to 4 page document for them and reshared documents we provided their staff in the first couple of months of the project. It appears that "yes" was the answer to can we do it. However they did not vet that "yes" properly.
Their service overall was fine, main person kept pushing off the key items for "later" which is normally a red flag. They asked if we would go live without those items and we declined for a # of reasons. Later they asked if we would consider paying some additional cost to achieve them; we initially said no; then said we would if this would finalize it. {They set the offer on that}. The Virus then hit; and was then told that we might need 10x's that initial offer they set. We obviously said that is not reasonable.
For us the jury is still out on whether or not they will make good. Their system appears to be good for all the basic accounting items; it is a bit large to configure but base system is good. At this point the ball is in their court to finalize what was promised. We are optimistic that they will do that. The needs we have are industry specific not our company. TBD

Pros:

Promised scalability Promised dynamic report Promised solution a few issues we have with "general" accounting software

Cons:

Implementation time has not been met Lack of communication over some of the solutions to the problems Different people brought in on the project that are new and lack the understanding The managing of the key items, waiting and then the back and forth on how. We can't finalize the final con's til this is done but we will post again then. We believe they will step up, it is trying times but everyone is in this together.

Exceptional customer service!!

Pros:

Purchasing a new accounting software can be a little intimidating. The staff at Multiview made the experience painless and left our accounting staff feeling confident in our decision. Everyone we talked to had extensive knowledge of accounting. Our sales contact was also a member of the implementation team prior to changing roles so she was able to answer all of our questions!! The software had everything we were looking for and there was no additional programming needed to accommodate our needs.

Cons:

No complaints so far! It has been a lot of work but the staff has helped us along the way.

Unique accouting and reporting needs

Comments: Obtaining customizable reports.

Pros:

It is highly customizable and able to suit the specific nuances of our business. Features I like best include the search options that can be performed on a multitude of items such as an amount, invoice number, key word, etc

Cons:

It can be a little glitchy at times, but this isn't a big deal because customer support is able to resolve issues right away.