Fiix

Best Engineering system

Comments: Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast.

Pros:

The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup.

Cons:

I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan.

14 months into FIIX use

Comments: Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.

Pros:

The open architecture and ease of adding assets and PMs

Cons:

The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining

Alternatives Considered: MPulse, ManagerPlus, SyteLine and eMaint CMMS

Reasons for Switching to Fiix: Two sister plants recently began using this software and the hope was to be able to put all plants under one umbrella

B's thought on Fiix

Comments: Overall it is a great tool to record and manage all assets, measures KPIs and many more. Also it is very user friendly so people from various age group can easily use and provides you effective data.

Pros:

Work order management and Analytics is win for me. Inventory ABC classification by usage also highly appreciated.

Cons:

At initial stage, it is a great software but in long term it required continues improvement in product or additional features in software to get maximum return out of it.

Alternatives Considered: INTERAL Maintenance and MaximaTech

Reasons for Switching to Fiix: At beginning stage of procurement, our priority was safety of company data where Fiix wins from all other competitors.

Good value for the pricing.

Comments: Billing and subscription service has been easy to navigate.
If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around.
In general, Fiix is slow to respond to customer service requests and feature additions.

Pros:

Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Cons:

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

Alternatives Considered: IBM Maximo Application Suite and eMaint CMMS

Reasons for Switching to Fiix: Cost and functionality.

Efficient and quick

Comments: We have had a great experience with the product and the team over at Fiix. They want us to succeed and give us help with their software along the way.

Pros:

I like that the team can easily understand how to use the product and they can be limited by what they see so it won't overwhelm them. Admins can make their life even easier by putting common tasks into task groups so they don't have to worry if they missed a step.

Cons:

The reports system works well, they started analytics for the higher tiered groups. You have to know how to use it to be able to minipulate the pages. There is not much training on it yet, but I bet a few helpful videos would go a long way about understanding the use of it.

Alternatives Considered: Hippo CMMS and UpKeep

Reasons for Switching to Fiix: Price was better, the features were better rounded and the UI looked nice.