What Is OnBase?

OnBase enterprise content management software combines integrated document management, business process management and records management in a single application. Whether deployed as a hosted or premises-based solution, OnBase allows organizations to automate business processes and reduce the time and cost of performing important business functions through the management and control of content.

Who Uses OnBase?

OnBase has industry-specific solutions for higher education, insurance, financial services, government, healthcare and commercial industries but offers solutions for organizations in every industry.

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Reviews of OnBase

Average score

Overall
4.3
Ease of Use
4.0
Customer Service
4.1
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
50%
4
33%
3
14%
1
3%
Stephen
Stephen
Customer Service Representative in US
Verified LinkedIn User
Design, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

OnBase

5.0 4 years ago

Comments: My overall experience with OnBase has been excellent. I don't know what I would do without it as far as keeping me organized. I recommend this software to anyone that has countless PDFs they need to keep a record of and have the option of retrieving at any given moment.

Pros:

OnBase is excellent for keeping copies of all my client's purchase orders in one place. The layout is user friendly and very simple to use. I mainly use it to keep track of countless numbers of PDFs I have on file. Once imported in to OnBase, I am able to retrieve those files with a simple search. It's been a lifesaver for keeping me organized.

Cons:

The only issue I have with OnBase is a minor annoyance. When I am importing documents, I am not able to drag and drop multiple files at a time. If I have 10 files to import, then I have to do 10 separate imports for each. Other than that, I do not have any complaints.

Verified Reviewer
Implementation Specialist in US
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Onbase is extremely versatile, but it takes time to learn the software and what it is capable of.

4.0 5 years ago

Comments: I use Onbase daily for my job, so I see benefits in streamlining and automating process through workflow which save me thousands of hours a year.

Pros:

It's unique, extremely versatile, and has thousands of integration's. It's extremely useful for a lot of different purposes. Specifically I've used this for document management. It has numerous options for user administration, which is helpful. There are modules for just about everything you can think of, and most are well-made and do their job.

Cons:

There is a steep learning curve to Onbase. The software licensing is not always cheap or ideal, and sometimes you can hit a brick wall due to unforeseen issues. Someone with a deep understanding of the software is an invaluable asset to any implementation.

Tamara
Credentialing Coordinator in US
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

OnBase Dec 2022 Review

3.0 last month New

Comments: Good-Neutral

Pros:

Easy to use. When starting my current position actually transitioning to new system, but have to refer back to OnBase periodically.

Cons:

When looking for provider never able to find by name, has to be by NPI. Would like if there were more break downs for references and work history, instead of it being combined into one.

Tina
FINANCIAL in US
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Onbase

4.0 4 months ago

Comments: I am happy with it. Certainly an improvement over the last software

Pros:

I like the ease of being able to index documents into the patient chart and labeling it correctly

Cons:

It is a little hard to learn to use, once you get past that it's great

Denny
Associate University Registrar in US
Verified LinkedIn User
Higher Education Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Using OnBase in Higher Education

4.0 4 years ago

Comments: Within the Registrar's Office, we utilize OnBase and it's ability to use OCR functionality to capture information from students' transcripts for input into our student information system. This alone eliminates dozens of hours of manual labor each week. On top of that, it is a reliable, quick, enterprise imaging solution.

Pros:

OnBase provides a feature-rich imaging solution that is beloved on our campus. In addition to being a solid imaging solution, OnBase features a powerful workflow engine that allows for easy automation of processes.

Cons:

Depending upon how it is being used, the number of options can be somewhat intimidating. However, once a user is briefed on how to utilize the system and its tools, this is no longer an issue.