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Medsender
What Is Medsender?
Healthcare providers: It’s time to upgrade and automate your faxing.
Medsender is an easy-to-use, HIPAA-compliant AI fax solution with seamless EMR integration.
Our AI medical assistant is capable of automatically uploading incoming faxes to the corresponding patient charts and notifying the appropriate staff.
Users can keep their existing fax numbers or get new numbers from Medsender with their preferred area codes.
Who Uses Medsender?
Built and optimized exclusively for healthcare
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Reviews of Medsender
Great Product
Comments: We use Medsender as e-fax and document management right with our EHR, and use it daily.
Pros:
Intuitive and simple. [SENSITIVE CONTENT HIDDEN] both have been great to work with, and are interested in making their product better and even more useable with logical features for my and other's business(es).
Cons:
Few features missing, or could be improved upon, but the company is very willing to hear suggestions.
Alternatives Considered:
HIPAA Compliant Fax & Email at the lowest price you'll see
Comments: My biggest problem was how to send Superbills to clients in a HIPAA compliant way. This has helped be become completely paperless. This also replaced my other, very expensive, online fax service & Medsender is just as good at a fraction of the price.
Pros:
Being able to send HIPAA compliant emails has now made my office entirely paperless!
Cons:
I haven't had any real issues with this product. It's pretty simple to use & does what I need it to do.
HIPAA compliant faxing out of Kareo
Comments: We are now able to easily send HIPAA compliant faxes out of Kareo, especially for orders. Previously we had no method of doing this as Kareo does not allow electronic faxing of orders. Incoming faxes are also managed in a HIPAA compliant manner, but still require a significant effort by our administrative staff.
Pros:
Medsender has allowed us to send HIPAA compliant faxes directly out of our Kareo electronica health record, especially for imaging and laboratory orders. This has been the primary benefit. Accepting faxes with results and adding them into Kareo is also easier than our prior system.
Cons:
We had hoped that the software would help us reduce the burden of processing incoming faxes for our midsized medical group. It does reduce the burden, but not by much. Every fax still has to be reviewed by an administrative staff member and added to the chart. One of our primary limitations is not the fault of Medsender, it’s the fault of Kareo. Kareo does not permit each provider to have their own unique fax number on their orders. We are only allowed to use our main fax number for the whole organization. So in order for each provider to get their own faxes, they have to get a fax number through Medcenter and manually change the Kareo number on the order using Medsender. If carrier would allow each provider to have their own fax number we would not have this problem.
Great product for a small practice!
Comments: Overwhelmingly positive. The platform is extremely user friendly, with robust features and excellent customer service.
Pros:
Excellent customer service, robust features and interfaces with my EHR platform provider, Tebra/Kareo.
Cons:
No cons that I can think of. I have been very pleased.
Alternatives Considered:
Safe, Reliable, Easy
Comments: Medsender made our business run much smoother than we imagined. We were a new business having issues with our fax machine. This saved so much time and allowed all employees to access from anywhere. With a typical fax system you must physically be present to view the faxes. This allows easy viewing and patient safety being HIPPA compliant.
Pros:
We love medsender in our practice because it is easy and reliable. We can access it anywhere so we never miss important documents.
Cons:
There are no cons however we do sometimes miss the physical papers.
