What Is JivoChat?

JivoChat: Live Chat & Business Messenger solution your company needs. You will be able to monitor your visitors, talk to them via online Live chat, Phone calls, company Email, Instagram, WhatsApp and much more using just one tool: JivoChat. You will have every channel communication history in one window and all the agents' efficiency reports. Even if you are offline, JivoChat will collect leads from your site. Avoid losing clients: use JivoChat to convert your visitors into clients today!

Who Uses JivoChat?

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.

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Reviews of JivoChat

Average score

Overall
4.6
Ease of Use
4.7
Customer Service
4.5
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Laszlo Leonardo
Laszlo Leonardo
Web Developer in Austria
Verified LinkedIn User
Internet, Self Employed
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Forget about Chatbots, JivoChat is the real deal

5.0 3 years ago

Comments: Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Pros:

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Cons:

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Tsuji
ceo in Japan
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Everything is above average.

4.0 3 years ago

Pros:

JivoChat has all the average features available in a single plan.

Cons:

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

Verified Reviewer
Support agent in Morocco
Verified LinkedIn User
Computer Games, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Jivochat best performance chat with customers

5.0 3 weeks ago New

Comments: My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance

Pros:

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Cons:

I like everything about the software but I would love to see new features like blue seen option would be great

Verified Reviewer
Owner in US
Verified LinkedIn User
Law Practice, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

Not Ideal App for Needed Function

1.0 last month New

Pros:

Marketing ideas and concept of product.

Cons:

Practically unfunctional due to problem and lack of support.

Verified Reviewer
Director in Malaysia
Verified LinkedIn User
Computer & Network Security, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

JivoChat a well established chat and support tool

5.0 11 months ago

Pros:

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Cons:

Brand removing is not available for my subscription