inSided

Great service

Pros:

flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons:

it is more expensive than other tools, which makes only is worth while with a solid businesscase .

Great Product. Easy setup. Top Team.

Pros:

UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices

Cons:

Private DMs on and off feature and maybe a little more reports to help sort through data

Alternatives Considered: Higher Logic Thrive

Great ideas, slow execution. Excellent support and culture.

Pros:

InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities.

Cons:

The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised.

inSided is our community forum

Pros:

inSided is a platform for engaging and inspiring customers.Second it shows customers how to use effectively the platfrom. Last, customers can be connected to each other for new ideas.inSided is an easy platfrom to use.

Cons:

The timing devoted to support customers should be reconsidered in order to be improved.Second, the process of changing the names of groups should be made easy for customers.Last , the process of connecting with a customer representative should be faster.

Customer oriented company; they act as they preach!

Comments: Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Pros:

All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Cons:

Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.