Thryv
What Is Thryv?
Meet Thryv, the end-to-end client experience platform built for small businesses. Thryv integrates essential business functions like estimates and invoicing, appointment scheduling, payment processing Read more , text and email campaigns, managing customer lists, social media, and more. Read lessWho Uses Thryv?
Being a small business owner can be overwhelming. At Thryv, we created simple software to help them get organized, communicate with their customers, and get paid, so they can get back in control.
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Reviews of Thryv
John
Crafting your message
Comments: I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.
Pros:
I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.
Cons:
Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.
Thryv Response
3 years ago
Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor
John
Impressive Customer Service and Good Tools
Comments: Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.
Pros:
I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.
Cons:
Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.
Thryv Response
5 months ago
Hi John, thank you so much for your review. It makes our day even better when we hear how Thryv is helping your business by having the tools you need in one spot! We appreciate your feed back and will continue to make improvements where we can. I will be taking this information back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Bob
A Multipurpose CRM Solution For Business
Comments: My experience has been great and Thryv meets all ou8r CRM needs. What's more it makes social media management and marketing easy further making it even better.
Pros:
What makes Thryv irresistible are the many features it offers. I like CRM features that makes the tool capableIn addition, it also comes with social media management and marketing features.
Cons:
Thryv has been great since deployment and I have no reason to complain as it meets all our needs as expected
Andrew
Alternatives Considered:
Fraudulent billing practices
Comments: I canceled my account after about 1 year, and they continued billing me. Customer service confirmed the cancellation, but the bills kept on coming.
Pros:
The listing management feature is excellent
Cons:
Importing contacts into the database took days and required technical support to make it happen
Thryv - US Response
4 weeks ago
Hi Andrew, thank you for your reviews, we are glad that we were able to refund the last month that you were billed and were able to send your suggestion to our team. - Gabe
Julie
Customer Relations
Comments:
My experience with Thryv has been wonderful. The staff is not only friendly, but very knowledgeable of E-Commerce and how to succeed in my business.
After spending a large amount of my budget with two other services, Thryv is the only platform that made me feel that I have a team behind me and my Business.
Pros:
Not only is Thryv the easiest to use (once the software in understood) but all of the staff from the Web Design Team to the Client Marketing is excellent. They helped me improve my business with their help. Highly recommended
Cons:
If the integration between Shopify and the Thryv Software could be a little bit more seamless. i.e. Adding certain widgets to page for navigation/onsite search and adding graphics not related to products. Also, when onboarding new clients, explanation of SEO as well as basic instructions would help businesses that use E-Commerce as their main source of business. This is something I was not aware of until just recently and this information would have helped my business exponentially in the last year.
Thryv Response
4 months ago
Hi Julie, thank you so much for your review and valuable feedback. We are very excited to hear that Thryv has helped your business grow and that you can rely on our team to help you when you need it. I will make sure to take your feedback to our team to see what they can do! - Gabe
