TrackAbout

Easy to use, Functional & robust software for tracking our equipment.

Comments: Real time tracking of our expensive DME equipment and tracking of our 1000's and 1000's of cylinders.

Pros:

I like the fact that this software is real-time cloud-based and is available anywhere with an internet/cellular connection. Adding users, items, customers, etc. is very simple and when I am stuck TrackAbout is very prompt when assisting me fix my issues.

Cons:

There is not much to dislike. I guess the setup process is very tedious and time consuming for a company starting fresh having never used a service like this. And of course, bar coding each and every item takes a lot of time and labor to do correctly.

Been with them for several years. The product and customer support have done very well for us.

Pros:

The trackabout team is very helpful in keeping us flexible with our customers with custom reports. It also gives our system more credibilty when asset issues come up with customers since a third party overseer is tracking all changes that take place. They are very accessable team if you have an issue. We use them as part of our value added presentation when we try to convince customers we are the vendor to choose.

Cons:

Not alot on this catagory, some custom reports are very cost effe tive while some seem pricey. I am not a fan of the newest upgrade just changing the format and view. It doesnt seem as easy to get around to where you want to be, or at least where I want to be. I am sure the prompts are probably set up for the actions most used overall but as with most changes that have taken place in the last ten years I liked it better the old way

Overall I can get to the data I need, but it is not as user friendly as I would like it to be.

Comments: We get reliable cylinder tracking information. We have yet to move to a barcoded process, but I am excited to see the additional features offered with this.

Pros:

I like that the system holds the cylinder balances and is accurate and reliable. It is rather simple to pull up a customers cylinder balance.

Cons:

We have a lot of issues with our integration with Tecsys which does not appear to be a Trackabout issue. That being said to find rental rates is cumbersome in that I have to run the report. This should be much easier than it is.

Overall experience is great

Pros:

Barcode feature Easy to use both on smart phone and desktop provides an organized structure for tracking assets support from the team in case of any issue and I must say the team is very good and patient.

Cons:

Custom reports- you sometimes just a report for a specific task and you need it instant. As much as the data is in trackabout, I should have the option to download all the data to and to do my own filtering and adjustment. This will be time consuming on my side but I still get access to the data whenever I need. The current process is to contact your team to be able to generate this report in a customized manner. This is great if I need the same report every month and to save time, I need it in some custom fields.

Very pleased with the software. Awesome support team and implementation specialist!!!

Comments: TrackAbout has flexibility. Can add comments / notes in multiple ways and attach to patient or asset. Can help to explain any issues with an asset that could be helpful to know in the future. Lets the next person know what has occurred if questions. This is a very robust system and feel I have not even touched the surface yet.

Pros:

It does what it is supposed to do. Should have no problem knowing where assets are located. Multiple ways to search for assets depending on what criteria you have available to identify asset.

Cons:

Software developed with gas suppliers / fillers in mind. I am a DME company dispensing medical equipment to the home. I track patients as well as the equipment. System works very well, but would like to see the last name, first name, middle initial entered in separate fields.