Ovatu
What Is Ovatu?
*60 DAY FREE TRIAL* Ovatu is a world-class salon & spa booking software provider with full point of sale, reminders, online booking options, marketing tools, and more. Ovatu customises the entire Read more booking experience to your brand and helps convert more people into long-term customers. Ovatu helps 7 million people every month book appointments around the globe. Widely used in the hair and beauty industry as well as the fitness, well-being, medical and education industries. Read lessWho Uses Ovatu?
From solo operators up to large businesses in the Beauty, Spa, Massage, Tattoo, Fitness & Alternative Health industries.
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Reviews of Ovatu
Sharon
Essential for sole trader or small salon
Comments: Overall I'm very impressed with Ovatu. I'm new to automated booking, but I've found it an essential part of my businesses processes.
Pros:
The software has completely taken me out of the loop for booking appointments, saved me a huge amount of time
Cons:
The help guides could cover more troubleshooting, but once I got used to how the system works it got easier.
Sara
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Everything you could ever need and more!
Comments: It has changed my life,I really rely on it! Customer service is always fab and so speedy!
Pros:
I have recommended this to every single person I know in the industry. I have helped to set it up for 14 other beauticians just because I am such an advocate for the app! Not to be dramatic but it really is life-changing! The online booking makes it so much easier for both clients and myself; no going back and forth with messages. The reminders and online payments help to massively reduce no-shows, and the online card capture means that even when someone does no-show I can charge their card! I love that I can have all of my policies written in black and white and the client has to tick to agree. The forms are also a lifesaver; I have set the app to automatically email clients a form so that I have all info and it is stored securely. The reports are amazing as I can see exactly how much I'm earning, whether it was paid card or cash, I can see my most popular treatments and how much I earn from them. I could go on and on all day, I don't think there's anything that the app doesn't do.
Cons:
The only minor things are that you cant do service add ons, eg if someone books their nails it would be helpful to have an option to add on nail art without ut being a whole separate treatment. Also the mobile app rota isnt very aesthetically pleasing in my opinion.
Terina
Make it make sense
Comments: Frustrating!
Pros:
Every feature you have screws up something else when it's implemented; if it doesn't work all together, it's USELESS! It makes no sense that adding resources , having multiple locations, adding an employee, or disabling a location disables the calendar from showing availability from the schedule, yet ALL of these things has screwed up my booking several times. It takes way too long to do ANYTHING on here, and after al the time spent, you have to go back and undo everything because it messed up something else. When creating a voucher simply clicking on all services or undoing the check on all services should be optional, but it is NOT, and that is ridiculous. Don't even get me started on your "support" staff, they are RUDE and disrespectful; not ONE time in the MANY times I've had to reach out, has anyone ever accepted responsibility for the way this software works (or should I say does NOT work), they instead blame me for not doing something right like I work for this damn company and know the intricacies of your system. NOTHING is as simple as the instructions. I have NEVER had to contact service on a software system, and I can't even count how many times I have to contact Ovatu support, and I hate it. You have what seems to be awesome features, but if they don't work what's the point?
Cons:
It's unstable, inconsistent, and not user friendly...and support staff is terrible.
Michelle
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Wish I'd found Ovatu Sooner
Comments:
Excellent!
Cant fault it one bit, id highly recommend to anyone needing or looking in to an online booking system.
Having looked into a few, Ovatu has came out on top and ticked all my boxes for business.
Pros:
The simplicity of the set-up, online booking and ease of access for my clientele is fab!! Customer Service is second to none. Team are friendly and very patient especially when someone like myself calls in - tech shy and unsure. HELP GUIDE - WOW! now this is a great addition to the Ovatu Manager and set up, its easy to understand and the step by step instructions make it less of a task to take on yourself. The Help Guide will be useful throughout my time with Ovatu. My clients are now taking control of their own booking rather than me doing everything for them. Ovatu has given me time back with my family that I wasnt getting befere alongside time that was unpaid too. I just wish I done this sooner!!
Cons:
I wouldnt say improve to be honest, i'd maybe say consider including: *Stock / Product spenditure : this way my invoice costs are recorded to tell me if im running at a loss or profit.
Emma
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Absolutely Amazing!
Comments: Cant recommend enough! Works seamlessly, super reliable, clients love the online booking, but most of all the team are great! They have helped me out no end, nothing is too much trouble and they obviously realise no two businesses are the same, features have been tweaked to suit me.
Pros:
Brilliant features! Forms are super helpful especially when they automatically send out! Online booking is great, I love how it integrates into my website seamlessly. Gap minimiser is wonderful too!
Cons:
It would be easier if we could select multiple services to make a change ie buffer times or resources.
