What Is Snapfix?

Teamwork-based platform that uses photos, videos, messages and traffic lights to capture, record, report and manage the operational needs of buildings, facilities and equipment. Used for Maintenance (reactive and planned), Cleaning and Sanitizing, Fire Safety Checks, Health & Safety Checks, Security Checks, Pest Control, Meter Readings, Inspections & Audits, Snag/Punch Lists, and much more. The Snapfix mobile app can also scan NFC tags, perfect for audit trails and accountability.

Who Uses Snapfix?

Snapfix is a photo-based platform for managing buildings, facilities and equipment.

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Reviews of Snapfix

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
74%
4
25%
3
2%
Adrian
Facilities Manager in Ireland
Facilities Services, 1,001-5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Great product

5.0 last year

Comments: Positive experience so far and the software has good potential to support my business needs in multiple ways going forward.

Pros:

The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise

Cons:

No negatives so far as i have am only using it for a number of weeks.

Declan
Cluster General Manager in Ireland
Hospitality, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Snapfix @ Tallaght Cross Hotel

4.0 last year

Comments: Very Positive, we were surprised how well some of our housekeeping and maintenance team engaged with the app (technology) and they feel it has been a great assistance to them.

Pros:

Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems. Maintenance can review the problems, by location and/or category, and plan accordingly. Fire Walk application is very helpful, and removes the need for a separate app.

Cons:

We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app.

Snapfix Response

9 months ago

Hi Declan, thank you so much for leaving such a positive and detailed review! We're delighted to hear how easily the housekeeping and maintenance teams have adopted Snapfix.

Fidelma
Front Office Manager in Ireland
Hospitality, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Hotel Maintenance

3.0 2 years ago

Pros:

Easy to use. Traffic light system. Pictures explain a thousand words.

Cons:

Maybe add a priority feature - Urgent, not urgent, routine.....

İbrahim Enes
Project Manager & Business Analyst in Finland
Defense & Space, 5,001-10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Nice business management tool

4.0 2 months ago

Pros:

Easy to use graphical user interface, satisfying number of tools

Cons:

Can be expanded to use for complicated project design.

Rishnoor
General Manager in Ireland
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

The best facilities management system

5.0 last year

Comments: We adopted Snapfix when it was still in its infancy, I believe we were their second customer, from the very first interaction we had with the [SENSITIVE CONTENT], he was open to feedback, was keen to develop Snapfix in a manner that at its core it remained simple and effective and Snapfix delivers on that promise.
It is easy to use, hence ease to adopt, team members do not require any more than 5 mins training as it is very similar to whatsapp in its functionality, it also breaks the language barrier as issues are being reported using photos.
Snapfix enhanced our maintenance team productivity by approx. 30% and made it easy for non-facilities executive management to manager and monitor the facilities/maintenance department.

Pros:

Easy to install Easy to use Minimal training required for team members Fair pricing Most importantly very effective, efficient, friendly and professional customer service

Cons:

It can take a number of minutes to download reports from the mobile app.

Snapfix Response

9 months ago

Hi Rishnoor, thanks for taking the time to share your feedback with us. At Snapfix, we put the customer at the heart of everything we do and it's customers like you that have made what Snapfix is today.