Hippo CMMS
What Is Hippo CMMS?
Hippo CMMS is a powerful, affordable, and user-friendly web-based maintenance management software. It's the perfect solution for businesses wanting a simple way to track work orders, preventive Read more maintenance, equipment and parts that's cost-effective and quick to set up. Hippo's focus is on delivering a CMMS that is simple and easy to use and backs this up with unbeatable customer support. Since 2004, Hippo has been successfully implemented at over 1300 great companies. Read lessWho Uses Hippo CMMS?
Hippo provides flexible maintenance management solutions for a variety of industries, including manufacturing, healthcare, hospitality, property management, education, retail, non-profit and more.
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Hippo CMMS
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Reviews of Hippo CMMS
Marishia
Good for keeping maintenance tasks organized
Comments: I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.
Pros:
Anyone can use it, and can be tailored to special requests.
Cons:
This software is extremely functional. I wouldn't change anything.
Hippo CMMS Response
4 years ago
Thank you for your review, Marishia! I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | [email protected]
Christopher
Alternatives Considered:
A rich tool that's keeps getting better and better
Comments: We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.
Pros:
Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!
Cons:
The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).
Hippo CMMS Response
2 years ago
Thank you, Christoper, for the honest review! We will definitely take your suggestions into consideration for what we could improve on, we always love to hear feedback on how we could become an even better product. Cheers!
Abhilash
A Potentially good software with the poorest Customer support.
Comments: its little frustrating to see that they have not rolled out any new feature in 2 years nor have they addressed to ongoing issues for over 4.5 months in line.
Pros:
basic tasks like creation addition, asset creation, scheduling items are OK. But lot more powerful additions can be made to make it work like a project management tool.
Cons:
Customer services & response. Also there is a no update on how the present tickets are been treated this gives very little confidence on the soft ware.
Thiago
An execellent tool
Comments: Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.
Pros:
The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.
Cons:
You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.
Hippo CMMS Response
3 years ago
Hi Thiago, As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster. I know you are in touch with our support team often, and please continue to reach out to us. Have a great day and enjoy the rest of our summer! Mel Motoch
Jennifer
Alternatives Considered:
Super easy but also robust
Comments: We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.
Pros:
I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.
Cons:
The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).
Hippo CMMS Response
3 years ago
Hi Jennifer, Thank you for your review. You and the Pampered Chef team have been doing a great job using Hippo. I was very happy to learn more from you on how to create incentives for users adopting Hippo. I'm glad to hear that Hippo's ease of use is also playing a big role when it comes to boosting user learning and adoption. You have a good point and I think there is still a lot of room for improvement when it comes to inventory reporting. The new PO module that is going to be released soon will create a lot of new opportunities for our dev team to explore. Stay tuned for updates. Please don't hesitate to contact us if you have any other questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | [email protected]
