CallSource
What Is CallSource?
CallSource is for business leaders who rely on data to help them improve their businesses. Are you a business owner who wants to be able to connect the money they spend to the results they are Read more striving to achieve? We put the information that is important to you into your hands: With advanced call-tracking, call recording and scoring, call handler coaching, reputation and review management, and so much more. Read lessWho Uses CallSource?
Small to enterprise level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.
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Reviews of CallSource
Kali
No Better Way to Track Calls
Comments: My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.
Pros:
I like that can see which of our ads are working best by tracking each incoming call through their source.
Cons:
I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.
CallSource Response
3 years ago
Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you! - CallSource
Blake
Alternatives Considered:
Thank you
Pros:
Customer support staff - were engaged in our account and helpful with set up
Cons:
Cross functionality with how it ties into other programs
CallSource Response
3 years ago
Thanks for your review, Blake! If you need more insight into what we can integrate with, let your CallSource rep know - we can most likely make an integration work with your provider. We have the ability to use ADF XML, FTP or XML to integrate CallSource reporting or provisioning into your system(s). - CallSource
Jamie
Not My Favorite Call Reviewing Program, But Effective
Pros:
Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.
Cons:
Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.
CallSource Response
3 years ago
Hi Jamie, Thank you so much for your feedback; we greatly appreciate it. I am happy to tell you that we are rolling out a new product in this next month which allows you to take notes on each tracked call (inbound and outbound) all in one dashboard. Please feel free to reach out to your CallSource rep to learn more about when you can have this active on your account! Additionally, if you need calls for longer than the time frame they are saved for, we can accommodate that request as well; do not hesitate to let your CallSource rep know your needs and we will help you with that. Thanks again! CallSource
Deborah
Call Source is the best
Comments: We have used other call tracking companies in our 40 years in business and Call Source by far is the overall best company. Easy to us to share with our clients on how to use and track their calls with our magazine, ORANGE COUNTY LIVING.
Pros:
Software easy to use and very use friendly
Cons:
Can't think of anything really. I am not the primary user but the person who is has shared with me her total satisfaction with the Call Source product.
Lea
Call Source Review
Comments: Good working relationship easy to get a hold of someone.
Pros:
Calls fall in fairly quickly instead of days later
Cons:
Sources of where the calls are coming from do not come into my CRM
CallSource Response
3 years ago
Hi Lea, Thanks for your review! We do integrate with many CRMs, please reach out to your dedicated CallSource rep to see how we can get your calls integrated into your CRM for a more seamless process. Thanks! CallSource
