Waitwhile
What Is Waitwhile?
Waitwhile is a smart waitlist and scheduling platform that helps organizations bust their lines and create awesome wait experiences. Waitwhile solves all aspects of queuing - from letting guests Read more check in online, showing wait times and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with. Forever free to use for 100 guests per month. Read lessWho Uses Waitwhile?
Any business managing guests queues / walk-ins / waitlists - restaurants, barbershops, salons, schools, rental services, events, hospitals, retailers and many other.
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Reviews of Waitwhile
Mats Alexander
I find this software easy to use and it has helped us serve our customers more efficiently.
Comments: The speed of delivery of products, improved customer service, and internal productivity benefits.
Pros:
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.
Cons:
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.
Brett
Alternatives Considered:
Great combo for scheduling and waitlisting
Comments: Our business would suffer greatly without the software it does almost everything we need it to do.
Pros:
The scheduling and reminder texts. The view and back end use.
Cons:
Sometimes searching for future appointments is a little more difficult than I’d like
Waitwhile Response
last year
Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: [email protected] if you need anything.
Luis
Great system BUT
Comments: Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back
Pros:
I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up
Cons:
I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect
Waitwhile Response
last year
Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: [email protected]
Leigh
Perfect solution to virtual queuing - Fantastic product!
Comments: I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.
Pros:
Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.
Cons:
I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still
Noelle
Extremely Useful Guest Managing Service
Comments: Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.
Pros:
Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.
Cons:
There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.
