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Price
Pricing starting from:
$0 /monthPricing Model: Flat Rate
- Yes, has free trial
- Yes, has free version
Reviews
- Ease of Use4.6
- Customer Service4.7
- Value for Money4.6
Likelihood to recommend
Top Features
- 5.0
- Reporting & Statistics5.0
- Self Check-in/Check-out5.0
- For Restaurants
What is Waitwhile?
Deliver better waiting experiences through automated, personalized, and virtual-based queues. Waitwhile lets customers wait from anywhere and track their status in real-time online, while helping businesses automate customer flows and reduce wait times with machine learning. Used by thousands of companies across every industry around the world.
Featured In
Best For
Any business managing guests queues / walk-ins / waitlists - restaurants, barbershops, salons, schools, rental services, events, hospitals, retailers and many other.
Waitwhile Video and Images
Deployment & Support
Deployment
- Cloud, SaaS, Web-Based
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Contact Details
- Waitwhile
- Located in United States
- Founded in 2017
- https://waitwhile.com/
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Waitwhile Pricing
Starting From:
$0 /monthPricing Model: Flat Rate
- Yes, has free trial
- Yes, has free version
Pricing Details (Provided by Vendor):
Free: 1 location, up to 100 visits/month, 2 SMS/visit.
Starter: $29/month for up to 4 locations, 3,000 visits/month, 3 SMS/visit.
Business: $49/month/location for 4-10 locations, up to 10,000 visits/month, 3 SMS/visit.
Contact Waitwhile for custom enterprise pricing.
Discounted pricing is available for annual billing.
Pricing Resources:
Waitwhile Features
Features are displayed in the decreasing order of their feature rating.
5.0
Reporting & Statistics
5.0
Self Check-in/Check-out
5.0
For Restaurants
Public Waitlist
Waiting Time Tracking
Waitlist Status Tracking
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Waitwhile
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$0/Per-Month
Pricing Model:
Flat Rate
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$49.00/Per-Month
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Usage Based
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$429.00/Per-Month
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Per Feature
Starting from:
$59.00/Per-Month
Pricing Model:
Usage Based
Overall Rating:
- Ease of Use4.6
- Customer Service4.7
- Features4.5
- Value for Money4.6
Overall Rating:
- Ease of Use4.8
- Customer Service4.7
- Features4.7
- Value for Money4.7
Overall Rating:
- Ease of Use5.0
- Customer Service4.7
- Features4.7
- Value for Money4.7
Overall Rating:
- Ease of Use4.3
- Customer Service5.0
- Features4.7
- Value for Money4.7
Waitwhile Reviews
Showing 5 of 61 reviews
Overall
4.7
Ease of Use
4.6
Customer Service
4.7
- "This was awesome to use and super easy to set up. Tons of great feedback on the program."
- "Easy to set up and communicate with our guests."
- "We had a pleasant time except when the system doesn't work. When it works and we had a lot of customers waiting it was easy to manage and create order within the chaos."
- "It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere."
- "No instructions how to set up or use features."
- "If a patient wants to book more than one person with the same phone number, the app doesnt let you do this, unless the administrator books the appointment. This is frustrating for the patients."
- "The problems had a direct effect on my client as his customers opted to book somewhere else."
Pros
- "This was awesome to use and super easy to set up. Tons of great feedback on the program."
- "Easy to set up and communicate with our guests."
- "We had a pleasant time except when the system doesn't work. When it works and we had a lot of customers waiting it was easy to manage and create order within the chaos."
Cons
- "It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere."
- "No instructions how to set up or use features."
- "If a patient wants to book more than one person with the same phone number, the app doesnt let you do this, unless the administrator books the appointment. This is frustrating for the patients."
- "The problems had a direct effect on my client as his customers opted to book somewhere else."
Mats Alexander M.
Director of Marketing
Retail, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
April 6, 2018
"I find this software easy to use and it has helped us serve our customers more efficiently. "
Overall: The speed of delivery of products, improved customer service, and internal productivity benefits.
Pros: The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better.
We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.
Cons: We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.
Reviewer Source
Source: Capterra
April 6, 2018
Brett S.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
October 19, 2021
"Great combo for scheduling and waitlisting"
Overall: Our business would suffer greatly without the software it does almost everything we need it to do.
Pros: The scheduling and reminder texts. The view and back end use.
Cons: Sometimes searching for future appointments is a little more difficult than I'd like
Alternatives Considered: Booksy
Reasons for Choosing Waitwhile: Had waitlist and booking capabilities also it is web based not app based
Vendor Response
By Waitwhile on November 22, 2021
Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: [email protected] if you need anything.
Reviewer Source
Source: Capterra
October 19, 2021
Luis B.
Business owner
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
October 14, 2021
"Great system BUT"
Overall: Over all my experience with it has been ok . Because for as easy as it is to work with it's just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back
Pros: I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up
Cons: I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect
Reasons for Choosing Waitwhile: I was sold be the ease of the system then
Switched From: Book It System
Reasons for Switching to Waitwhile: I thought is it was better , but not
Vendor Response
By Waitwhile on November 22, 2021
Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: [email protected]
Reviewer Source
Source: Capterra
October 14, 2021
Leigh H.
Photographer
Photography, 1-10 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
July 17, 2019
"Perfect solution to virtual queuing - Fantastic product!"
Overall: I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.
Pros: Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.
Cons: I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still
Reviewer Source
Source: Capterra
July 17, 2019
Noelle M.
XR for Change Fellow
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
July 16, 2019
"Extremely Useful Guest Managing Service"
Overall: Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.
Pros: Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.
Cons: There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.
Reviewer Source
Source: Capterra
July 16, 2019