ServiceMonster

ServiceMonster

What Is ServiceMonster?

ServiceMonster is the premier software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. With a 20-year history in the industry, ServiceMonster helps thousands of service pros make their businesses more professional, more efficient, and more profitable.

Who Uses ServiceMonster?

ServiceMonster caters to a wide range of field service industries including carpet cleaning, pressure washing, exterior cleaning, pest control, and many more.

ServiceMonster Software - Schedule appointments, estimates, reworks, and more with a powerful scheduling view. ServiceMonster Software - Create estimates, invoices, and work orders in ServiceMonster. Send quotes or invoices directly to clients and accept payments online. ServiceMonster Software - Take your business anywhere with ServiceMonster Mobile. Technicians can use the app to see their schedule, track hours, and complete detailed job reports for you to review.

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Reviews of ServiceMonster

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.1
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
71%
4
14%
3
14%
Daniel
Owner in US
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Decision Ever Made

5.0 2 years ago

Comments: Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.

Pros:

The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.

Cons:

Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day.

Kim
President in US
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

We loved out time with Service Monster!

5.0 2 years ago

Comments: We had such a good experience with Service Monster!

Pros:

We loved everything about the software and the ease and accuracy of using it.

Cons:

ServiceMonster was originally designed for carpet cleaner who have 1-3 trucks. As a larger cleaning company we ran 20+ routes per day. Service Monster did not have the ability for us to manage many accounts at once.

Patricia
Patricia
Copywriter, Freelance Writer, Blogger in US
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good Tool for Polling Customers

3.0 4 years ago

Pros:

Easy to use Good feature set High value for the money

Cons:

Can be glitchy at times Low return rate (not as well recognized as competitors)

Hershita
HR in
, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

a better option for recruitment

4.0 5 years ago

Pros:

There are many portals available in the market but if you are looking for C2C candidates this portal will help you

Cons:

few improvements are required. Some times it bit difficult to find the candidates here which are available in other job boards

ankit
TECHNICAL RECRUITER in
, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Nice tool to use

5.0 5 years ago

Pros:

This is a good tool to find best talent in the market as the have a very good data base which can be effectively used.

Cons:

There are no such cons but its price is bit high and also few more filters can be added to make it more effective.