Firefish
What Is Firefish?
Firefish Software is a combined recruitment marketing and CRM software that's changing the way businesses recruit. To grow in this busy market, you need your recruitment and marketing channels to Read more be seamlessly aligned and managed from one place. Firefish Software combines your recruitment marketing, ATS, and CRM so you attract a constant stream of new candidates and nurture them into their dream job before someone else does. Read lessWho Uses Firefish?
Firefish is recruitment software built by recruiters, for recruiters. Propelling recruitment agencies around the world towards their growth goals.
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Reviews of Firefish
Rob
Alternatives Considered:
Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!
Comments: From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.
Pros:
Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live. Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.
Cons:
Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).
Cameron
Alternatives Considered:
Brilliant CRM
Comments: Very positive - both times. The on boarding has been good, the software is brilliant and we are a more efficient and automated business for it.
Pros:
I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.
Cons:
I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.
Firefish Software Response
2 months ago
Hi Cameron, Thank you for your review, We really appreciate that you think Firefish is a brilliant CRM and we hope you continue to enjoy your experience moving forward. Thanks, Amy
Paul
Feedback
Comments: Great system and great support.
Pros:
Having moved from Bullhorn it is clear how much more support you get as an SME with Firefish. Lots of ways to drive improvements and is simple to train staff on, build KPI's and report. Also you get the ability to interact with your entire database.
Cons:
Still some glitches that occur but always resolved quickly.
Firefish Software Response
2 months ago
Hi Paul, Thank you very much for your review. We're glad you're happy with Firefish and appreciate the level of support you receive. Many Thanks, Amy
Sue
Does what it says on the Fin
Comments: We love using the Fish. Support is first class, the system is regularly developed for new features, the team always goes the extra mile to make sure we're OK if we hit a snag, although I have to say that's rare. We're a bit lazy really as Firefish can do SO MUCH MORE than we ask of it.
Pros:
IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs
Cons:
Mailshot features we find a bit clumsy / ugly
Firefish Software Response
4 weeks ago
Hi Sue, Thank you for your review! Many thanks, Amy
Adrian
Alternatives Considered:
Firefish User for 4 yers
Comments: Firefish was recommended to us by some contacts in the Team group (as we are members) and it has worked very well for us. We love it.
Pros:
Easy to add candidates and search resumes - very user-friendly and everything is very easy to pick up. A lot of the email templates can be changed to reflect the way I work. The support team is great and responds quickly to any problems or queries. I love the way you can track changes through the process and move them from each stage of the recruitment journey.
Cons:
I wish it would include some form of Video Interviewing technology so we could stop using Odro. I know this is a massive ask!
Firefish Software Response
4 weeks ago
Hi Adrian, Thank you for your review! We're so happy that you love Firefish and have been a loyal user for the past 4 years. Many thanks, Amy
