Imagen

Customer Friendly Easy to Use

Comments: Our overall experience with Imagen has been excellent. Great team, nothing is too much trouble and they truly are the experts in what they do. We have received positive feedback both internally and externally for our Marketing Portal. Thanks team Imagen!

Pros:

We had identified a business limitation in how we were delivering marketing materials to our affiliates internationally. At the time we were using Media Shuttle which for our purpose had one major flaw - it was not customer friendly and files (videos) needed to be downloaded before the customer could view. In our field of content this was a major restriction and prevented many of our clients utilising the materials provided for the marketing of the content we supply. Imagen jumped out at us as a customer facing friendly solution which was easy to use from an admin perspective and also from the client side. From the date of launch we have received positive feedback from all customers and an increase in the use of the promotional assets. This has been a game changer for us. The technical and account support we receive from all of the team at Imagen is always fast and responsive. They really care about what they do and it shows.

Cons:

There has not been any aspect that we have not been able to improve or Imagen faciliate. The capability to group download has been implemented, further adding to the simplicity and ease of accessing materials and downloading them. We are now looking to further add themed pages to increase the customization of the portal. With the success of the international roll out the US team is now looking to implement in North America as their Affiliate Marketing Portal solution.

Pushing the envelope

Comments: Great working relationship - collaborative idea sharing, extension of my team and cares about NBA and the clients we service on a global basis.

Pros:

Flexibility, easy of use, continual enhancements and partnership with the core product team

Cons:

While very good - Id like to see the product further enhance its reporting engine - right now im in-between GoogleAnalytics and the Imagen report but pulling this all together would be nice.

Intuitive!

Comments: Enjoy Imagen very much - so easy to use and it's helped save a lot of time in terms of client requests that come in. I've even managed to build franchise pages and work out how to link up these so they can easily be accessed from the homepage. As someone who gets a bit Tech-phobic, I would never have thought I would've been able to do this. The team are also super helpful and always happy to help whenever I contact them, they explain things clearly and concisely.

Pros:

The thing I love most about Imagen is how intuitive the software is. I started not really having a clue what I was doing and within a few days I understood exactly what the processes do/how to do things etc. Even now, if other colleagues are having issues with the software, 9/10 times they come to myself and usually I am able to figure out where they are going wrong and what's causing the issue.

Cons:

There is a few features which we do not make the most potential of I believe, but I am unsure how they would integrate into our business etc.

imagen review

Pros:

without stress you can create and share your marketing videos without worry

Cons:

I find that the software lacks a template, which delays the creation even of simple videos

IMAGEN Customer Servie

Comments: we LOVE their customer service team. They work so well together and are always available to help us. They go above and beyond to customize our site and make sure we understand everything. [SENSITIVE CONTENT HIDDEN] is the best!

Pros:

After doing extensive research and trials, we decided to move forward with IMAGEN and it was the best decision! They are so great to work with, go above and beyond to meet our needs, are creative and innovative, and truly just a great experience. Their technology is just what we needed!

Cons:

we have not experiences any issues with the software yet.