UJET Reviews

Awesome Tool

Comments: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Pros:

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Cons:

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Great experience with Ujet!

Comments: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pros:

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Cons:

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Poor strategic vision from leadership, broken and unstable product.

Comments: None unfortunately.

Pros:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Cons:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Amazing Experience

Comments: everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.

Pros:

Reporting is excellent, Routing is very easy, Creating teams and users.

Cons:

The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.

Great customizable tool

Comments: We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

Pros:

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Cons:

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Ujet Review

Comments: Overall, it seems to work well.

Pros:

I like the options to transfer and make multiple calls.

Cons:

It sometimes glitches and has to be restarted from time to time.

Wonderful

Comments: It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Pros:

You can merge, transfer and mute calls. We could not do that on the last software.

Cons:

It will lag sometimes when disconnecting the call.

I consider myself a critic. However, there is very little to critique with UJET.

Comments: UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

Pros:

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Cons:

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

One Of the best softwares in managing and calls in customer service field

Pros:

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Cons:

Nothing actually there to dislike it only requires a strong internet connection to work probably.

Sleek Looking and Fast!

Pros:

I like that UJET provides its easy to use app to manage day to day status, channel I am working on, and calls. It manages inbound and outbound calls, I can make both, and it has an intuitive whisper notification for incoming calls. Its integration with Kustomer is a plus!

Cons:

I really do like using UJET every day! Nothing to complain about as I am a very happy customer!

What others can't do, Quick, Nimble and turned up in hours

Comments: I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.

What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

Pros:

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Cons:

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Easy to Use and Aesthetically pleasing

Comments: Overall it has been better than other providers and I have enjoyed my experience

Pros:

I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one.

Cons:

I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out.

User friendly

Comments: N/A

Pros:

How user-friendly it is. I am not really tech savvy but I had no issues learning to use this system

Cons:

I use this system all day every day and I have not had any issues with it since we started using it.

Great Interface and Easy to Learn.

Comments: UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff.

Pros:

I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training.

Cons:

I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer.

best software

Pros:

fast, easy and so dependable at times when you needed it the most.

Cons:

some latency, sometimes it lags but sometimes not.

UJET Review

Pros:

Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Cons:

Would love to be able to review out bound calls. At this time were not able to

Ujet is Easy

Comments: i use it every day and all day. My job loves this app. also its easy to record and track calls.

Pros:

I like that we are able to use it to the full extent. Also, it is easy to understand and you are able to process more than one call. Gives you the feel of a real cell phone.

Cons:

I don't like when the sound you hang up makes. Also, the loud ringing noise when trying to contact a customer.

Easy for call tracking!

Comments: It has become easier for me to take calls and have daily stats and metrics

Pros:

It is very simple to use and I can easily track the calls that I have made daily -

Cons:

I have not experienced anything bad so far

UJET for Outsourcing

Comments: Great experience so far! It's easy on the eyes. Can't complain!

Pros:

Pretty much how easy it is to manage reports, outbound calls, and metrics. The user interface has a friendly design and works flawlessly throughout the whole website!

Cons:

Certainly, I do not consider any cons of the software.

great job ujet

Pros:

its easy to use and very detailed in what you are using

Cons:

nothing everything was neatly put together

You get what you want in Ujet!

Comments: My experiencing is awesome! had a bad time at first, but it's actually easy to use in a long run.

Pros:

Easy to use and understand. User friendly when you get hold to it.

Cons:

search engine. Having hard time searching for the right article under the search feature

The best service to help people

Comments: The experience that I have with UJET has been wonderful since it is my job supporting other people with this application.

Pros:

That it is very faster and it is very easy to learn.

Cons:

Sometimes there is a little bit difficult to use when I am in a call.

be recent

Comments: I could say that is a great experience except some times.

Pros:

try to be quickly, it will help you to have better experience.

Cons:

sometimes have issues, when we are receiving conversations.

UJET review

Pros:

The UJET system is pretty straight forward and easy to use.

Cons:

Their are occasional system errors when transitioning into different Aux codes

Awesome Application

Comments: Awesome

Pros:

User friendly app,very easy to use,have all tab

Cons:

NA,all are good and have not noticed any cons