About Open DevOps
Atlassian Open DevOps is mission control, providing the flexibility of a custom toolchain with the coordination of an all-in-one.
We saw the feature set and wanted to use Jira for devs and customer support.
Sometime it can be very slow when a lot of users using this portal. Or when there is a bug in a new version of jira when we cannot save or update tickets can be very annoying in a production project.
Filter reviews (268)
Usage
Sort by
Filter reviews (268)
Richy
Alternatives Considered:
Best Bang For Your Buck
Comments: It's the best software out there to manage a team so overall I am very happy and so are all of my developers.
Pros:
Jira makes it super easy to manage a team and helps each developer stay on top of their tasks, keep track of everything they are doing, and easily communicate with other team members.
Cons:
Maybe a bit of help with integration would be amazing for anyone that has no idea what they are doing but otherwise it is AMAZING.
Sourabh
Alternatives Considered:
JIRA enables business to add velocity to their service management tasks and workflows
Comments: JIRA is a modern take on a ITSM solution. It is feature loaded yet has a very intuitive User Experience. It has good User Interface as well. JIRA acts as the common interface between Developers, IT ops and business teams and helps different parts of the business colloborate better. It acts as the source of truth for all involves parties and does its basic tasks quite well. It adds velocity to the overall process of task management irrespective of the industry it is used in.
Pros:
1. Great User Interface and User Experience. 2. The ability to create custom queues and automatically re-direct issues to these queues saves a lot of time. 3. The inbuilt SLA management and the option of integrating it to third party alert and notification software is impressive. 4. Adding attachment, links and other resources to JIRA ticket is easy and straightforward. 5. It has great audit trail tracking and can act as a source of truth for all parties involved.
Cons:
1. The issue search feature could have been a little more customizable and faster. 2. The options available to format the comments on an issue are limited and not very intuitive.
Verified Reviewer
Functional for specific purpose but confusing
Comments: Jira is a great tool to track progress of a Product Team with Developers and Engineers. Seems like it was built with the intention to help a Dev/Engineer team really thrive on tasks within an Agile workflow. Because of that, there are no bells or whistles. The Design is pretty vanilla and doesn't really wow. In fact, I find that the design actually makes too much of the functionality blend with each other that nothing really sticks out as a Go-To feature in this market. There are so many updates that come with Jira that with the steep learning curve, you're almost always wondering what you can/can't do. Atlassian also makes Asana which is essentially the same tool but geared towards Product/Design. Seems like it doesn't make sense to split half your team here and half your team there. There should be just one tool.
Pros:
Once you get passed the learning curve, it's fairly simple. Ability to keep in sync with a Dev team is probably the best overall Pro. Devs seem to be able to understand the features and flows here more than anyone. Integrations with other software make it a consideration. Ability to track in kanban style.
Cons:
It's not Aesthetically pleasing at all. There are a lot of features and capabilities that are in-line or buried that aren't evident. There is a pretty big learning curve with Jira and it's purpose. There are SO many capabilities, integrations and functions that are constantly being changed or updated that by the time you catch up to the curve, something changes and you're behind again. Support team also is not super clear on communication.
Waqas A
Alternatives Considered:
Jira, the best technical task management tool!
Comments: Overall, it was a great experience using Jira. We're still using it, exploring it and learning that how to improve our development processes and make ease for both management and the developers.
Pros:
- Easy for devs to understand - Easy to integrate with bitbucket - Easy to integrate third party apps like slack, zephyr and many more - Help employees to manage their tasks and track their production time - Help management to keep track of progress of the project and also to get an idea of employee's performance.
Cons:
A bit lengthy tool, for new users, one should be able to use it once s/he will spend 1 month on it.
Edwin
Alternatives Considered:
Great innovated tracking tool
Comments: All our users/developers having no bad experience provide us and quickly access of what we need to do.
Pros:
This jira web application has a lot of features to manage or agile projects from small teams to big teams from more than 20 people. Great connection with other applications like confluence.
Cons:
Sometime it can be very slow when a lot of users using this portal. Or when there is a bug in a new version of jira when we cannot save or update tickets can be very annoying in a production project. Make sure that the update doesn’t brake anything.
Arshad
Alternatives Considered:
Easy to start with and plenty of features to explore
Comments: We use it for project managment with our code repository linked to it and its working excellently for us. All what we needed.
Pros:
It is very easy to learn. When I started first I thought it will be difficult but this wasn't the case. There are loads of features and options to explore and work with that makes your daily job of project management so much easier.
Cons:
Integration tools need a little more work.
Verified Reviewer
Best tool for Project & Product management
Comments: Very useful , easy to use and track and monitor project management activities
Pros:
We used Jira every day for development and Product management for creating, assigning and updating tickets ,user stories and tasks.
Cons:
Though it's A very useful and easy to use and riched with features but scrum methodology I think Azure devops board is far better in sprint management
Syed Amir
JIRA - Project Tracking tool
Comments: We manage the Robotic Process Automation lifecyle with this tool, overall project tracking, managing the tollgates, code deployments and so on.
Pros:
It is very user friendly, ease of tracking multiple task in a project such as timeline, hug tracking and so on.
Cons:
Sometimes customisation is not that easy as compared to Azure Dev Ops, otherwise it is an amazing tool
Denis
my opinion Open DevOps
Comments: It is easy to use and interact with JIRA. Easy to manage multiple projects
Pros:
makes it easy to manage a team and helps each developer to keep track of everything they do and also to communicate with the team.
Cons:
Honestly, I like all the features of the software. I love JIRA
Verified Reviewer
Fell like everything is joined
Pros:
This product is very recommended for project management, it includes a lot of interesting features for who apporaches dev enivornments and sw lifecycle
Cons:
sometimes it has some problems to solve with on call schedule
Debodirno
Jira - One stop issue tracking solution
Comments: It is undoubtedly the best thing ever introduced for project managers! For developers like us, it saves us a lot of headache to do things systematically, rather than spending time on Excel sheets.
Pros:
Perfect for resource management and issue tracking, good for project managers to find out where the team is spending maximum time and helps in bandwidth allocation, understanding team velocity. With the Atlassian Suite, Jira + Confluence is a deadly duo.
Cons:
Very slow! The dashboards are not fast. Also, for milestone tracking, percentage completion is not very well implemented as well as time spent does not get that much of visibility.
Prince
Fantastic Tool that is ESSENTIAL for Agile
Comments: Since Jira has been introduced, it has allowed the company coming closer together and break down the previous silos that were prevalent for quite some time. This assisted the architects, UI/UX engineers, developers, testers, and all of management/leadership to take a peek at different parts of the entire overall lifecycle of development. Automated scripts took this a step further which allowed reports to be generated and key points to be communicated across. I believe this tool or any other tool will suffice for your Agile needs however Jira is considered one of the more widely used and best tools available.
Pros:
Jira is an essential tool that will greatly improve traceability, task management, and planning for any organization. It is incredibly intuitive when it comes to the reports that may be generated for any user. Giving the business greater control and vision into the finer details of each day (if process is followed by users), a company or organization can drill down into details of what teams and resources are working on. You can step back a level and see overall features and implementations to be delivered by any set of teams/individuals. It truly is a well thought out tool with lots of available customization.
Cons:
One thing I've always disliked about Jira is the lack of UI customization such as applying themes or having certain sections stand out more than others. You will see much of the UI is plain and ambiguious. I am not sure if this is customizable from a different permissioned user however, I have never seen the ability to have a nicer looking interface from my accounts within my organizations. Yes it is much more powerful but lacks creativity in UI design.
sanjana
Excellent tool for Agile Project management
Comments: Overall it is beat suited for an Agile development team to track their stories being completed smoothly in a sprint cycle if your team follows Sprint SDLC.
Pros:
It is easy to customize your own team board for managing the user stories/bugs during a Sprint. It helps to keep the development team and Product team on the same page about the progress of the sprint. It is easy for the product team to view the history of a ticket and tag people in their comments if they have any update or questions. The flow of ticket and child-tasks across the board from "To-Do" to "Done" is very easy. You can create your own dashboard and offers built-in bar graphs or pie chart demonstration. The mobile version is smooth to use as well. Defect management is very easy. It's integration with TestRail, Confluence, Octopus and TeamCity works like a charm for the need of my project.
Cons:
The UI gets a bit overwhelmed because it tries to display all your columns in a single landscape view. Accessing an old completed story or a closed story can be a pain.
Verified Reviewer
Alternatives Considered:
Excellent ITIL tool
Comments: Excellent cloud tool available for service desk tickets/ resolving and customizing the needs
Pros:
It is a brilliant tool for both tech savvy or even otherwise and We have been using in our company over few years and we have customized to suit our needs very easily and good customer support
Cons:
Integrating with external tools could be tricky and not much support available online and could be done better
Verified Reviewer
Easy To Use
Comments:
We use Jira on daily basis at our work.
All projects are first created on jira and respective team(Developer, tester, lead) is assigned. Estimate of the project is added. During course of project all tasks/issues for this project are raised with this project id and hours worked are logged under it.
On the whole I find Jira very convenient and easy to use.
Pros:
Its very simple and efficient tool to track, manage projects and capture efforts . It gives very clear idea of status of project (in-progress, ready to test, ready for release etc) , items being worked on in the project and team working on it under one tab. A tester can raise defects with severity under project tab and assigns to developer which automatically informs developer through email. Developer fixes defects and assigns it back to tester. It arranges the work assigned to user on the basis of priority shows it on the very first dashboard page after login. It has capability to log hours along with description of work done. The hours logged can exported to report format and verified for every member working in project.
Cons:
Not big cons as such. The only con I see is it does not support peer programming. Any issue can be assigned only to one person. If multiple people are working on a single issue or multiple leads are reviewing code jira does not really have capability to support this.
Arzu
Awesome Project Management Software for Teams from All Scopes
Comments: We use Jira on our own servers. We benefit from many features such as task management, agile, and kanbans. It also simplifies our sprint planning processes. I like the epic and story features the most. Moreover, if you use it on your own server, it is so easy to customize as you wish. Especially, it provides you great documentation, and when a new member joins the team, they can easily adapt to the whole process through the issues in Jira. We use Confluence for our documentation processes, it is especially useful for our technical documentation processes.
Pros:
Easy team task tracking, efficient sprint planning, and organized confluence. All and more is very easy to use and adapt. Epics and stories help you to divide the project into parts and assign divided tasks within the team. In this way, you can follow all of the elements of a project in detail. And no step escapes from your attention. You can also distribute the workload very planned and provide team collaboration.
Cons:
Sometimes connection is low. But overall, it's really beneficial.
Mandira
Alternatives Considered:
Great product
Comments: We have used Jira as CICD tool. It's easy to integrate. Easy to track project goals.
Pros:
Jira is a great product for not only CICD but also tracking of project
Cons:
Looks complex to use sometimes. Menus are not always user friendly
Verified Reviewer
Powerful but clunky agile development tool
Comments:
Jira has helped us with the following:
- Tracking issues at all levels, from task to epic
- Maintaining a prioritised backlog
- Allocating work to development sprints and developers
- Tracking work assignment to releases
It needs work in terms of usability but is really powerful and has helped significantly.
Pros:
Jira is a one stop shop for tracking all issues we're working on, from bugs and tasks, to users stories and epics. The tool can be customised lots so can easily be set up to suit your team's needs - different fields, workflows etc. It's been a crucial part of ensuring that all requirements are captured, not lost and that our development, testing and release activity is smoothly managed. Confluence is a great part of Jira too and has replaced clunky document management on cloud based storage solutions or, even worse, someone's desktop..
Cons:
I feel that Jira is not the most user friendly. It took a long time to become really comfortable with it. There are a fair few inconsistencies throughout the system too - e.g. releases can be called releases, versions, fix versions... little things like this just make it a bit harder to adopt. While Jira is a reasonably complete solution, my team still finds themselves reverting to spreadsheets and capturing info outside of Jira from time to time.
Omar
Overall review
Pros:
Tracking issues that allow us to tracking bugs between developer and tester.
Cons:
It is generally a good app, but it lacks the most basic feature, requiring me to use a laptop instead. The app would function for me if there were a copy issue URL button like the one next to the ticket number on the web version. Due to my habit of sending and referencing tickets across Slack, the lack of the ability to copy the URL to the clipboard makes this app nearly useless for about 90% of my needs.
Ryan
Alternatives Considered:
Check out Azure DevOps
Comments: It is pretty good... not a lot of bugs and things like that. It just ended up costing to much for the functionality. I pay one price for ALL tools on Azure DevOps - including a full deployment pipeline. This is drastically missing in JIRA.
Pros:
It is pretty decent for running a team. If you don't really care about devops much, it is a perfectly good tracker.
Cons:
I hated getting nickled and dimed with integrations for documentation (confluence) and source repository (bit bucket). It is also missing a lot of usability features that they just haven't kept up with in the lines of sorting and searching.
Brandon
We absolutely love JIRA. It's so powerful.
Comments: If you have an agile team (developers, marketers or anything) this tool is second to none. Getting an entire company working with an agile mindset and using this one tool will yield unheard of results.
Pros:
We're a marketing team but use scrum development rules applied to marketing and JIRA has been an amazing, customizable tool for that. Automating workflows has been really powerful. Tracking points has made us far more efficient than we otherwise would be. It's greatest strength translates into it's greatest weakness. When you pack so much power and methodology into one tool it becomes a much more niche product built for specific people and can seem difficult to use. But, that's what we love about it. One you learn it, it changes the game.
Cons:
In order to use JIRA you need someone or multiple people that really understand agile development and scrum to make it work. Otherwise, you won't be able to leverage it's power.
Verified Reviewer
Amazing Tool but not easy for beginners
Comments:
i really was amazed when i began working with jira,it has alot and i mean alot of features.
As a developer the most important for me was Ajile boards and how it's effective in sprint planning and working with scrum.
also bug reporting and fixing became easy,and also you can make integrations with many apps and tools like slack ,github and many more.
how over due to so much features you might get lost in the beginning,
if you dan't know where to start.
but never the less ,i highly recommend it for any one in the tech field specially developers and busines people.
Pros:
i really was amazed when i began working with jira,it has alot and i mean alot of features. As a developer the most important for me was Ajile boards and how it's effective in sprint planning and working with scrum. also bug reporting and fixing became easy,and also you can make integrations with many apps and tools like slack ,github and many more. how over due to so much features you might get lost in the beginning, if you don't know where to start. but never the less ,i highly recommend it for any one in the tech field specially developers and busines people.
Cons:
the UX is not very appealing and could use more work. maype more seperation between features
Ankush
JIRA for project management
Comments: It has been a great tool and made the lives of lots of developers, product managers super easy in order to track weekly/monthly, or quarterly progress and how many hours were spent on a project or task.
Pros:
- Tagging issues with epic names helps in tracking and better management of tasks. - Great integration with github so you can see commits and Pull requests. - can be integrated with apps like confluence, slack, confluence. - different stages to track issues like progress, review, production.
Cons:
- Every time clicking on a link opens up in the same tab, there should be an option to setup open links in new tab. - tracking History of an issue UI is a little weird and can be improved.
Allison
I work with JIRA daily as a Technical Project Manager of a Dev Team.
Comments: JIRA allows me to run / monitor software development projects with a team of 6 developers. It helps keep everyone on-task as well as gives me the opportunity to plan into the future sprints. As a certified SCRUM Product Owner I also love the ability to output cards for each job / task. I also love that JIRA is linked with Confluence to help us document changes that are made as well as HipChat to keep our teams talking constantly.
Pros:
I love JIRAs ability to interact with both HipChat and Confluence. I also love the ability to run 2 week sprints with my team and easily see the progress of each of their tasks.
Cons:
"JIRA Spam" - I am an admin user at my current job and enter a lot of the tasks myself. Due to that I am a 'watcher' on most all of our tickets. I would prefer to receive less email communication regarding the status updates of each task. There are so many emails that they tend to be ignored due to over communication.
Verified Reviewer
good project management software for Enterprises
Comments: as mentioned earlier, it is the steep learning curve that can deter users and hence we needed to retain their enthusiasm while training by showcasing some of the great functionality of this tool.
Pros:
It is a very good tool for project management especially tracking project steps at a very detailed level and workflows for the various steps in the project can be incorporated into this software. It also facilitates communication with the all the members involved in the project when configured. Helps devops environment very well.
Cons:
Since this software can get into great granularity, there is a very steep learning curve involved for users to get started with this great product. While it takes time to train users and get them comfortable, once they are past the learning curve, they seem to really enjoy using this tool.