How to Build Instant Rapport Through Cold Calling
These techniques are win-wins for building a rapport.
It’s time to ditch the cold calling script and focus on making authentic first impressions.
- By Deborah Sweeney
- – January 23, 2017
Call Centers
Help Desk Software: Which Solution Is Best for SMBs?
Decide with the Help Desk Software Comparison Guide
Your customers have questions, you have answers and help desk software helps you best manage them. But which solution fits your needs?
- By Business.com Editorial Staff
- – January 6, 2015
- Whitepaper
Question and Answer In Real Time
Live, Online Customer Service Chat & How to Pull it Off
An online chat service is a must for any business that relies on web selling. Here are some tips to optimize online customer service chat.
- By Business.com Editorial Staff
- – October 14, 2014
Customer Delight: The New Standard in Customer Service
The 4 Principles of Delightful Customer Service
To delight a customer is to provide the unexpected. Here are 4 key principles to providing a delightful customer service experience.
- By Business.com Editorial Staff
- – September 26, 2014
What Wikipedia Can't Tell You About Call Center Software
Business.com Guide to Call Center Software
Call center software choices and the number of vendors selling solutions is complex. Our guide will simplify the shopping process for you.
- By Business.com Editorial Staff
- – August 28, 2014
- Whitepaper
6 Customer Feedback Channels You Should Be Using
Customers usually give feedback, but only when they believe the business cares. Learn how to create an effective customer feedback channel.
- By Market Expert
- – August 4, 2014
Checklist for Call Centers
It is often wise for companies relying on customer support & service to outsource call centers; use this checklist to compare options.
- By Business.com Editorial Staff
- – July 21, 2014
- Whitepaper
Calculating Costs of Call Center Systems
It's important to asses capital expenses, subscription fees, and outbound calling charges when calculating costs of call center systems.
- By Business.com Editorial Staff
- – June 24, 2014
Contact IVR Solutions
Leading provider of shared IVR systems and call center services such as automated services, locator services, health care call centers and more.
Are You Using Big Data to Increase Sales Within Your Call Center?
Your call center software generates an enormous amount of data that can be analyzed in a variety of ways using big data. Here's how.
- By Business.com Editorial Staff
- – June 19, 2014
Features of Call Center Systems
Here are some of the most useful and common features available in call center systems.
- By Business.com Editorial Staff
- – June 16, 2014
Open Access BPO
Open Access BPO is an outsourcing firm that offers voice, non-voice, and back office solutions from its operation sites in the Philippines and Taiwan.