Welcome to Blackbaud Terms and Conditions. Here you can find answers to your questions about agreement terms, policies, and compliance of the company. This important information can change periodically, so please check back often. If you have any questions, please contact us at [email protected].
Blackbaud Solutions Agreement
Please use the link below to find the most recent Blackbaud Solutions Agreement.
Blackbaud Solution Descriptions
A description of the service levels for Blackbaud’s cloud based Solutions, which currently include Raiser’s Edge 7, Raiser’s Edge NXT, Financial Edge NXT, Luminate Online, AngelPoints, and Gifts Online.
A description of the service levels for Blackbaud’s hosted Solutions, which currently include Blackbaud CRM, Blackbaud Direct Marketing, Team Approach, The Raisers Edge, Blackbaud NetCommunity, The Financial Edge, The Education Edge, Blackbaud Student Information System, ResearchPoint, Altru.
Billing Information
Blackbaud Professional and Consulting Services
A description of Blackbaud professional and consulting services:
Blackbaud Customer Support
A description of Blackbaud Support:
Blackbaud Payment Services
Blackbaud Employee Giving
Smart Tuition
AcademicWorks
Blackbaud Maintenance Information
Review Blackbaud Maintenance details.
Blackbaud University Training Policies
Review our Blackbaud University Policies to ensure understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please contact us at 800.468.8996 (option 3) or [email protected] with questions.
Additional Resources