Technical help board
Important. Check FAQ first for existing answers before posting new Questions.
Note. You can check archive 1 and archive 2 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.
Hi!
When you run a .CSV export of bookings, if the content of the Details field in a booking contains line breaks, then in the csv file there are tags which cause that content to create new rows. This breaks the report (or rather it makes it difficult to pull the report into a spreadsheet for example as there are all these extra rows).
Customers would regularly use line breaks in the details field to highlight specific requirements. Also, if we add bookings manually, we also use line breaks in this field as we might be listing special requests/conditions etc. relating to this booking and this is the field that is included in email notifications for the client, so it needs to be easy to read.
Therefore, is it possible from your end to change the coding for the CSV file generation to ignore line breaks in the details field and not to have them generate extra rows in the output file?
Hello.
Please try to make this fix.
Please open this file ../{Booking Calendar Folder}/inc/_ps/personal.php
( you can check how to edit files in WordPress menu in this article http://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then find this code:
$export_bookings[]=$export_bk_row;and replace it to this code:
$export_bk_row = str_replace( array( "\n\r", "\r", "\n" ), ' ', $export_bk_row); //FixIn: 8.1.3 $export_bookings[]=$export_bk_row;Kind Regards.
Hi,
We are on Business Small MultiSite 6.1.
Sometimes our users will open their browser window to start a booking and leave the window open without finishing the booking (sometimes for hours). When they do return to finish the booking, this will cause the booking to fail and just continue to display the loading animation.
Is there a timeout setting that I can alter or disable? If not, do you know the timeout before this happens? My thought is that I can force the page to refresh before that timeout triggers.
Thank you for your help.
Hello.
No, there is no some specific timeout for this in Booking Calendar.
We recommend you to update your version of plugin to latest update 8.1
You can request the new update of Booking Calendar on this page: http://wpbookingcalendar.com/request-update/
Kind Regards.
Do you know why this would happen? Where waiting for prolonged periods would cause the script to fail?
Basically plugin is checking about WordPress nonce fields for security purposes.
The nonce values usually updates 2 times during a day. And if visitor start booking process at morning but submit booking at evening do then it’s posdible such issue.
Please read more info about mince fields here https://codex.wordpress.org/WordPress_Nonces
Kind Regards.
Thank you!
Hi again,
I am currently trying to set up the payment request email...using the help section i copied the url of the payment form but it does not work, it just brings them to the page to book again, I also tried using a paypal url link after clicking pay now but again this is only for one specific booking and would not work for multiple bookings at different costs.
I am using business medium version, I have already looked through the faq and could not find anything that helps with the problem there.
Any help you can offer is appreciated.
Kind Regards,
Jim
Hello.
1) You need to create new post or page and insert into content of this post or page, this shortcode:
Then copy URL to this page.
2) Then open the Booking > Settings General page and in Advanced section for the option "URL to edit bookings" paste URL to page from previous point #1
Save changes.
3) Now you can open the Booking > Settings > Emails page and configure "Payment request" email. In this email template you need to have this shortcode:
4) Open the Booking Listing page, and click on "Payment request" button near specific booking. Enter comments for payment, if needed, and send request.
When visitor receive email, he/she can click on payment request link and make payment.
More info about this configuration here: http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/
Kind Regards.
Hello,
I get some problem with the "startmonth" function which is not working on my website.
I'm using the latest version of WP Booking Calendar (also latest version of WordPress, and theme Avada), and used the shortcode [wpdevart_booking_calendar id="1" startmonth='2018-06']
But still the month shown is the actual one... Could you give me any advices to make it work ?
Page here : http://refugemya.oya-communication.fr/reservations-plan-mya/
Hello.
This shortcode does not relative to the original “Booking Calendar” plugin. It’s relative to some other plugin with similar name.
You can check how is looking like original Booking Calendar plugin here http://wpbookingcalendar.com/screenshots/
You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
Please read more how easily insert booking form or availability calendar into a pages http://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: http://wpbookingcalendar.com/help/booking-calendar-shortcodes/
If you continue to use other plugin, then please contact support of that plugin.
Thank you.