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Frequently asked questions

What is your question about?
  • About Pouring Pounds?
    • What is Pouring Pounds?
    • Which retailers can I save on?
    • How do I check if my favourite retailers are on Pouring Pounds?
    • Do I need to pay to use the Pouring Pounds site?
    • How do I contact your Customer Support team?
    • What other countries does Pouring Pounds operate in?
  • Earning cashback?
    • How can I earn cashback via Pouring Pounds?
    • Can I use vouchers along with cashback?
    • What does Pending Earnings mean?
    • What does Confirmed Earnings mean?
    • Where do I see my cashback earnings?
    • From the time I do a transaction, how long does it take to actually get my cashback?
    • Can I visit the retailer directly, and just send you a receipt to get my cashback?
  • General questions about cashback?
    • Where does cashback come from?
    • The retailer link is not working. What can I do?
    • What are some best practices when making a purchase through Pouring Pounds?
    • Why are some stores available in multiple categories?
    • What if I cannot find a retailer I am looking for, or if I would like to suggest a new one?
  • Missing cashback?
    • I did a purchase but have not received any cashback email for it. What can I do?
    • Why has my cashback tracked at £0 or £0.01, instead of the correct amount?
    • Why do I need to wait 3 days after my transaction before I can submit a cashback query?
    • When adding a new cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?
    • What information do I need to submit for a cashback ticket?
    • What do the various status for my cashback enquiries mean?
    • How do I enquire about the status of my cashback query?
    • How long does it take to resolve cashback enquiries?
    • What are the reasons for a cashback to not track or track incorrectly?
    • What happens if my cashback query is denied?
  • Payment of cashback?
    • What is your payment policy? Are there any restrictions or charges?
    • How do I request payment of my cashback?
    • I live outside the UK. How do I get my cashback paid?
    • How do I change my payment settings?
    • Does cash sitting in my account expire?
  • Account settings?
    • How do I change my password?
    • I've forgotten my password, what should I do?
    • Why do I receive emails showing my tracked transactions?
  • Questions About Fundraising / Refer and Earn?
    • What are referral earnings?
    • How do I refer friends?
    • Where do I see my referral earnings?
    • Why do I only see a Referral ID under my referral earnings?
    • How does referring friends benefit me?
    • Where can I find my referral link?
    • How can Pouring Pounds help me fundraise?
    • Can members donate their cashback?
    • How do I donate some or all of my cashback?
Q) What does Pending Earnings mean lorem ipsum dolor
Answer
 

Transaction Amount might exclude delivery and taxes. Also some retailers do not share transaction amount and hence this can show as £0.0

Pending: This means that we are still waiting for the retailer to pay us. Retailers usually pay us within 4-12 weeks after the transaction.

Confirmed: This is cashback that can be paid to you. Please note you need at least £30 in Confirmed Cashback to request a payment the first time.

Requested: Cashback you have already requested payment for.

Paid: Cashback already paid to you.

Cancelled: Cashback declined by the retailer. If you disagree please contact us.

This is the date we expect retailers to pay us by. Once we are paid the status of your transaction shall automatically change to Confirmed. Once you have £30 in Confirmed Cashback you can request a payment.