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NetCom Learning

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“#ITSM supports the business transformation & growth with efficient IT service delivery that uses the 5 distinct #ITIL Service Lifecycle stages.” Learn more.
6 Key Capabilities of ITIL Service Lifecycle
blog.netcomlearning.com
ITIL (IT Infrastructure Library) is the world’s most widely used framework for ensuring best practices in IT Service Management and IT service delivery.
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ITSM.Tools

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What other books would you recommend that #ITSM practitioners read?
7 Books Every ITSM Practitioner Should Read - ITSM.tools
itsm.tools
Earl Begley discusses the importance of 7 books that every ITSM practitioner needs to read to build up the skills needed for life on the service desk.
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ITSM Academy

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#WednesdayWisdom - Spend time on the #ITSM Professor - A positive place to share #ITSM knowledge and insight. http://ow.ly/x4Y4304pO4h
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ITSM Academy

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Fall into learning! First 5 RT wins free seat in MV #ITSM Workshop. Ready? Go! http://ow.ly/fPh9304vKmJ
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ITSM Zone

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Starting Soon, Just Grab A Drink! The #ITSM Crowd 2016 Review & 2017 Trends On Youtube #Live. #Service #Management http://buff.ly/2gBE9Qv
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ITSM Zone

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Overcoming Objection to #DevOps Adoption. An Interesting Blog Via DevOps.com #ITSM #News http://buff.ly/2gR3hir
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ITSM Zone

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Download Our #Free #ITIL Resources & Mindmaps From #ITSM Zone. Used By Thousands Globally #Thursdaythoughts #Learn http://buff.ly/2fr6OT6
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ITSM Zone

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Infrastructure Management in the Age of #DevOps via DevOps.com #ITSM http://buff.ly/2gaxRnu
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ITSM Academy

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Who should consider becoming a CPDE? Get the #ITSM Professor's thoughts... http://ow.ly/6BN4304cyIS
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Siwel Consulting, Inc.

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Don’t miss out: People, Process and Technology Considerations for #ITAM and #ITSM Integration tomorrow at 2pm! http://hubs.ly/H05y-tf0
People, Process and Technology Considerations for ITAM and ITSM Integration
siwel.com
We will review the challenges organizations are facing on this journey with respect to people, process and technology and how they are overcoming them to reduce costs, eliminate risk and deliver IT service efficiency. In addition, we will share a vision on the ideal intersection point for these two systems and how to overcome the challenges for a successful integration.
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Stephen Mann

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+Vawns Murphy blogs on the differences between incident management and problem management #ITSM 
ITSM 101: Incident Management vs. Problem Management - ITSM.tools
itsm.tools
Here we look at where incident management stops and problem management begins, and the difference between the two – with help from Batman and Columbo.
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ITSM Academy

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5 Ways #ITSM Can Support #DevOp with @ITSM_Jayne - #Webinar Recording http://ow.ly/lfaP304GGX3
WEBINAR - 5 Ways ITSM Can Support DevOp with Jayne Groll
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ITSM Zone

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Why Choose Us To Be Your #ITSM Elearning Partner. Our helpdesk Will Give You The #Fridayfeeling, They're Awesome! http://buff.ly/2hZp5vq
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ITSM Academy

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#TuesdayTreat #ITSM Academy's #ITIL, #Agile & #DevOps classes earn @PMInstitute #PDUs - register today! http://ow.ly/4rSM304Bo1w
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ITSM Zone

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Job Market Insight: Why #ITSM Qualifications? We Look At The Stats Behind This Growing Industry & #Career Prospects http://buff.ly/2gwoi5S
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ITSM Academy

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First 5 RETWEETS wins FREE seat in MV #ITSM Workshop. Ready? Go! #TuesdayMotivation http://ow.ly/kIQ3304NRem
Minimal Viable ITSM Workshop
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ITSM Zone

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High Velocity #ITSM! Don't miss Claire Agutter talking to Randy Alan Steinberg tomorrow live on #youtube #Management http://buff.ly/2hkSpKk
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ITSM International

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#ITIL adoption in Nordic countries! Fresh 2016 #ITSM Nordic Research by Jon Idena and Tom Roar Eikebrokk http://buff.ly/2fSAlKK #AXELOS
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hb.se
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ITSM Academy

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Free seat in Minimal Viable #ITSM when you register for Oct. 3-7 #CPDE course! http://ow.ly/Zibi304cC40
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ITSM Zone

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Do Not Miss The ITSM Crowd 20 - Building an Award Winning Service Desk
In episode 20 of the ITSM Crowd we were joined by David Wright from the Service Desk Institute and Damian Bowen from NTT Data.
David talked about the purpose of the Service Desk Institute and the benefits it offers to the service desk community, including conferences, training and the service desk certification scheme. Damien has led his service desk to full accredidation by the SDI and shared his staff's experiences.
#Business #Management #IT #ITSM
ITSM Crowd 20 - Building an Award Winning Service Desk | ITSM Zone
itsm.zone
In episode 20 of the ITSM Crowd we were joined by David Wright from the Service Desk Institute and Damian Bowen from NTT Data. David talked about the purpose of the Service Desk Institute and the benefits it offers to the service desk community, including conferences, training and the service desk certification scheme. The certification …
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