Contact Us

MBTA Customer Service Numbers:
                (617) 222-3200
                (617) 222-5146 (TTY for Deaf or Hard of Hearing customers)

To better serve our customers, as of July 1, 2017, the Customer Call Center has extended hours:
              Monday - Friday: 6:30 AM to 8:00 PM
              Saturday - Sunday: 8:00 AM to 4:00 PM

You may also reach us by filling out the Customer Comment Form. Please note that the Customer Call Center cannot accommodate walk-in customers.

Emergency

MBTA Transit Police Emergency:  617-222-1212

TTY 617-222-1200

TPD Anonymous Text Number 873-873

Non Emergency Police Business: 617-222-1000

 

Follow MBTA Transit Police on Twitter: 

Service

Customer Support Services

MBTA Customer Support Services (617)222-3200

For travel information, schedules, comments, or complaints
Toll Free: 1-800-392-6100
Deaf or Hard of Hearing: TTY (617) 222-5146
Main Switchboard: (617) 222-5000

Pass Program

MBTA Corporate & Semester Pass Programs: (888) 844-0353
MBTA Internet & Phone Sales: (888) 844-0355
MBTA Student Pass Program: (617) 222-5710
MBTA Group Pass Program: (617) 222-6957

Lost & Found:

Subway 9:00 AM - 4:00 PM Mon-Fri

 

Orange: (617) 222-5403
Green: (617) 222-5220/5221
Red: (617) 222-5321
Blue: (617) 222-5533
Silver: (617) 222-2432

 

Bus 9:00 AM - 4:00 PM Mon-Fri

Arborway Garage, Area #122 - (617) 222-2399 

Route Nos. 14, 21, 24, 26, 27, 28, 29, 30, 31, 32, 33, 34, 34E, 35, 36, 37, 38, 40, 41, 42, 50, 51, 52

Bennett Garage, Area #125/North Cambridge, Area #125 - (617) 222-5560 

Route Nos. 62, 64, 67, 68, 69, 70, 70A, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 83, 84, 85, 86, 87, 88, 350, 351

Cabot Garage, Area #123/Albany Garage, Area #123 - (617) 222-5202 

Route Nos. CT1, CT2, CT3, 1, 4, 5, 7, 8, 9, 10, 11, 15, 16, 17, 18, 19, 22, 23, 28, 43, 44, 45, 47, 55, 57, 57A, 59, 60, 65, 66, 170, 171, 501, 502, 503, 504, 505, 553, 554, 556, 558, 9701, 9702, 9703

Charlestown Garage, Area #126/Fellsway Garage, Area #126 - (617) 222-5607 

Route Nos. 89, 90, 91, 92, 93, 94, 95, 96, 97, 99, 100, 101, 104, 105, 106, 108, 109, 110, 111, 112, 131, 132, 134, 136, 137, 325, 326, 352, 354, 411, 430, Government Center shuttle

Lynn Garage, Area #129 - (617) 222-5263 

Route Nos. 114, 116, 117, 119, 120, 121, 424, 426, 428, 429, 431, 434, 435, 436, 439, 441, 442, 448, 449, 450, 451, 455, 456, 459, 465

Quincy Garage, Area #128 - (617) 222-5367 

Route Nos. 201, 202, 210, 211, 212, 214, 215, 216, 217, 220, 221, 222, 225, 230, 236, 238, 240, 245, 274, 275, 276, 277 

Southampton Garage, Area #138 - (617) 222-2432 

Route Nos. SL1, SL2, SL4, SL5, 16, 28, 39

Commuter Rail:

North Station, Lost & Found: (617) 222-3600

(7:00 AM - 7:00 PM Mon-Fri)

South Station, Lost & Found: (617) 222-8120

(7:00 AM - 7:00 PM Mon-Fri)

Ferry:

Quincy/Hull/Logan/Boston Commuter Ferry: (617) 222-6999

Hingham Commuter Ferry: (781) 749-8009

Inner Harbor Ferry: (617) 227-4321

Amtrak: 1-800-872-7245

Logan Airport Travel Info: 1-800-23-LOGAN

Mass511:

From cell phone: 511

Metro Boston (617) 986-5511
Central Mass (508) 499-5511
Western Mass (413) 754-5511

Senior Citizens/Transportation Access Passes: (617) 222-3200

Deaf or Hard of Hearing: TTY (617) 222-5854

Elevator Update Line:

(617) 222-2828

The Ride Program:

(617) 222-5123
(617) 222-5415 TTY

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