Krystal Cancun Hotel

Boulevard Kukulcan Km 9 Lote 9 Y 9A Zona Cancun 77, Cancun, Mexico, 77500show map
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Highlights
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88of 243 hotels in Cancun
Hotel Awards

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Overview

Boasting a sun deck, loungers and a golf course, Krystal Cancun Hotel offers such modern comforts as a hairdresser, a tour desk and a public parking. The venue was opened in 1981. A safe parking is also at guests' disposal.

Location

Located in the heart of the sandy beach, the accommodation is 1.2 km from Chac Mool Beach. Coco Bongo is only a 5-minute walk away. This exclusive property is located close to the Caribbean Sea. Guests can visit Carlos'n Charlie's, which is in the immediate vicinity, and Torre Escenica is also easily accessible.

Rooms

Fitted with tile floors, the rooms feature cable channels, a microwave oven and a seating area. Krystal Cancun Hotel offers a panoramic view to its guests. Extras include terry dressing gowns, bath sheets and shower caps.

Eat & Drink

A continental breakfast is in the café. Dine in the traditional restaurant and enjoy local cuisine. The on-site bar features WiFi, a TV and a lounge. El Mortero Restaurant and Monkey Business with various dishes are about 200 metres away.

All visitors are offered a full breakfast for a fee. 

Leisure

This resort has a private pool and a gym. The hotel arranges sailing, volleyball and tennis.

Internet

Wireless internet is available in public areas for free.

Wireless internet is available in the hotel rooms for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   502.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

On-site car park

24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor swimming pool

Private swimming pool

Air conditioning

In-room air conditioning

All inclusive
Facilities for kids

Children's play area

Kids club

Cots

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Scuba diving
  • Water skiing
  • Volleyball
  • Golf course
  • Table tennis
  • Fitness studio

Services

  • 24-hour room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's play area
  • Kids club

Spa & Leisure

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view

Room features

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Tea and coffee facilities
  • Bottled water
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries
  • Lighted makeup mirror

Self-catering

  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll childrenExtra bedExisting bedsFREEAll children1 - 5 yearsExisting bedsFREE
PetsPets are not allowed.
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Rooms and availability

Club Room King Room
  • Bed options:
    1 King-size bed
  • Max occupancy:
    2 persons
room details
Club Room for Single Use
  • Max occupancy:
    1 person
room details
Club Single Room
  • Bed options:
    • 1 Single bed
  • Max occupancy:
    2 persons
room details
Club Triple Room
  • Bed options:
    • Sleeping arrangements for 3 persons
  • Max occupancy:
    3 persons
room details
Club Quadruple Room
  • Bed options:
    • Sleeping arrangements for 4 persons
  • Max occupancy:
    3 persons
room details
Basic Single Room
  • Bed options:
    1 Single bed
room details
Basic Quadruple Room
  • Bed options:
    Sleeping arrangements for 4 persons
room details
Standard Double Room Matrimonial
  • Bed options:
    1 Double bed
  • Max occupancy:
    2 persons
room details
One-Room Room
  • Bed options:
    2 Double beds
  • Max occupancy:
    2 persons
room details
Romantic Oceanfront King Room
  • Bed options:
    1 King-size bed
  • Max occupancy:
    2 persons
room details
Romantic for Single Use
  • Max occupancy:
    1 person
room details
Romantic Oceanfront Single Room
  • Bed options:
    1 Single bed
  • Max occupancy:
    1 person
room details
Romantic Single Room
  • Bed options:
    • 1 Single bed
  • Max occupancy:
    2 persons
room details
Family King Studio
  • Bed options:
    • 1 King-size bed
  • Max occupancy:
    2 persons
room details
Family Triple Room
  • Bed options:
    Sleeping arrangements for 3 persons
  • Max occupancy:
    3 persons
room details
Family Suite
  • Max occupancy:
    3 persons
room details
Honeymoon Double Room
  • Bed options:
    2 Single beds or 1 Double bed
  • Max occupancy:
    2 persons
room details
Luxury King Room
  • Bed options:
    1 King-size bed
  • Max occupancy:
    2 persons
room details
Luxury Single Room
  • Bed options:
    1 Single bed
  • Max occupancy:
    1 person
room details
Club Superior Double Room
  • Bed options:
    1 Double bed
  • Max occupancy:
    3 persons
  • Ocean view
  • Free Wi-Fi
  • Balcony
room details
Superior Double Room
  • Bed options:
    • 2 Single beds or 1 Double bed
    • 1 Double bed
    • 2 Single beds
  • Max occupancy:
    3 persons
  • Ocean view
  • Free Wi-Fi
  • Private bathroom
  • Non-smoking
room details
Basic Studio
  • Max occupancy:
    3 persons
  • Balcony
room details
Deluxe Family Double Room
  • Bed options:
    1 Double bed
  • Ocean view
  • Free Wi-Fi
  • Balcony
room details
Romantic Oceanfront Double Room
  • Bed options:
    2 Single beds or 1 Double bed
  • Balcony
room details
Basic Double Room
  • Bed options:
    • 2 Single beds or 1 Double bed
    • 2 Single beds
    • 2 Double beds
  • Max occupancy:
    4 persons
  • Free Wi-Fi
  • Balcony
room details
Family Room
  • Bed options:
    • 1 Double bed
    • 2 Single beds or 1 Double bed
    • 2 Single beds
  • Max occupancy:
    8 persons
  • Ocean view
  • Free Wi-Fi
  • Private bathroom
  • Non-smoking
  • Balcony
room details
Luxury Room
  • Bed options:
    • 1 Double bed
    • 2 Single beds or 1 Double bed
    • 2 Single beds
  • Max occupancy:
    4 persons
  • Sea view
  • Free Wi-Fi
  • Private bathroom
  • Non-smoking
  • Jacuzzi
room details
Twin Room for Single Use
  • Bed options:
    1 Single bed
  • Max occupancy:
    1 person
  • Free Wi-Fi
  • Heating
  • Air conditioning
room details
Quadruple Room
  • Bed options:
    Sleeping arrangements for 4 persons
  • Free Wi-Fi
  • Heating
  • Air conditioning
room details
Standard Studio
  • Bed options:
    • 2 Single beds or 1 Double bed
    • Sleeping arrangements for 3 persons
  • Max occupancy:
    3 persons
  • Sea view
  • Free Wi-Fi
  • Private bathroom
  • Non-smoking
  • Jacuzzi
room details
Romantic Room
  • Bed options:
    • 2 Single beds or 1 Double bed
    • 1 Single bed
  • Max occupancy:
    2 persons
  • Sea view
  • Free Wi-Fi
  • Shower
  • Private bathroom
  • Non-smoking
room details
Family Studio
  • Bed options:
    • 1 Double bed
    • 1 Single bed
    • 2 Single beds
  • Max occupancy:
    2 persons
  • Sea view
  • Free Wi-Fi
  • Shower
  • Private bathroom
  • Non-smoking
room details
Standard King Room
  • Bed options:
    • 1 King-size bed
  • Max occupancy:
    2 persons
  • Smoking
  • Shower
  • Private bathroom
  • Non-smoking
room details
Club Double Room
  • Bed options:
    • 1 Double bed
    • 2 Double beds
    • 2 Single beds or 1 Double bed
  • Max occupancy:
    6 persons
  • Ocean view
  • Smoking
  • Shower
  • Private bathroom
  • Non-smoking
room details
Deluxe Room
  • Bed options:
    • 2 Single beds or 1 Double bed
    • 2 Single beds
    • 1 Double bed
  • Max occupancy:
    10 persons
  • Sea view
  • Smoking
  • Shower
  • Private bathroom
  • Non-smoking
room details
Standard Room
  • Bed options:
    • 2 Double beds
    • 2 Single beds
    • 1 Double bed
  • Max occupancy:
    10 persons
  • Smoking
  • Shower
  • Private bathroom
  • Non-smoking
room details
for Single Use
  • Bed options:
    • 1 Double bed
    • 1 King-size bed
  • Max occupancy:
    1 person
  • Free Wi-Fi
room details
Standard Single Room
  • Bed options:
    • 1 King-size bed
    • 1 Single bed
  • Max occupancy:
    1 person
  • City view
  • Free Wi-Fi
room details
Standard Triple Room
  • Bed options:
    Sleeping arrangements for 3 persons
  • Max occupancy:
    3 persons
  • Free Wi-Fi
room details
Family for Single Use
  • Max occupancy:
    2 persons
  • Sea view
  • Free Wi-Fi
room details
Deluxe for Single Use
  • Max occupancy:
    1 person
  • Ocean view
  • Free Wi-Fi
room details
Deluxe Single Room
  • Bed options:
    • 1 Single bed
  • Max occupancy:
    1 person
  • Ocean view
  • Free Wi-Fi
room details
Deluxe Triple Room
  • Bed options:
    • Sleeping arrangements for 3 persons
  • Max occupancy:
    3 persons
  • Ocean view
  • Free Wi-Fi
room details
Deluxe Quadruple Room
  • Bed options:
    Sleeping arrangements for 4 persons
  • Max occupancy:
    3 persons
  • Ocean view
  • Free Wi-Fi
room details
Basic Triple Room
  • Bed options:
    Sleeping arrangements for 3 persons
  • Max occupancy:
    3 persons
room details
Show 42 more room typesLess
Location
  • Nearby
  • Restaurants
  • City landmarks
Coco BongoCoco Bongo230 mBlvd Kukulcán Km 9.5
The City NightclubThe City Nightclub430 m
Palazzo CANCUNPalazzo CANCUN40 m
Mandala Beach ClubMandala Beach Club260 mBlvd. Kukulcán Km. 9.5
Mandala NightclubMandala Nightclub260 m
Dady'ODady'O320 mBlvd Kukulcán Km 9.5
Playa ForumPlaya Forum430 mUnnamed Road
Forum By The SeaForum By The Sea380 mPaseo Kukulcan km. 9.5 Zona Hotelera
Delphinus Punta CancunDelphinus Punta Cancun320 mCalle Quintana Roo 9 Zona Hotelera
Playa LagartoPlaya Lagarto280 mPunta Nizuc - Cancún 210
Mandala CancunMandala Cancun300 m
Domino's Dady'ODomino's Dady'O390 m
Mercado Coral NegroMercado Coral Negro430 m
Galeria Balance CancunGaleria Balance Cancun460 mBlvd. Kukulcan km 8.5 Planta alta Local 222
Senor Frog's CancunSenor Frog's Cancun380 mBoulevard Kukulcan Km. 9.5 Zona Hotelera
Hacienda El MorteroHacienda El Mortero210 mBlvd Kukulkal Km. 9.5
VipsVips170 mBlvd Kukulkan Km. 9 Zona Hotelera
El MorteroEl Mortero210 mPaseo Kukulcan Krystal Cancun
Red HeiferRed Heifer220 mBoulevard Paseo Kukulcan Km 9 Lotes 9 Y 9A Zona Hotelera
Monkey BusinessMonkey Business230 mBoulevard Kukulcan Km 9
Abolengo CancunAbolengo Cancun230 mBoulevard Kukulkan
show map
Getting around
Airports
Isla Mujeres (ISJ)19.2 km
Cancun (CUN)25.2 km
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.4
Very goodbased on 307 reviews

Rating by category:

9.0
Location
6.3
Rooms
7.0
Service
  • 9.4
    Perfect

    We really enjoyed views and the food and everything supplied for our vacation. Such amazing tourist destinations as forum by the sea were close enough to this place. We have stayed there before now and would love to return.

    Was all great.

  • 7.2
    Very good

    I really enjoyed friendliness of staff, can recommend.

    red heifer grill, where you can eat, is walking distance to the hotel. it was close enough to playa chac mool. it was a 4-star property in every way.

  • 7.0
    Very good

    A quick walk to the shops makes for a good location.

  • 7.0
    Very good

    Location

    hotel is 4 stars and drinking water is only on arrival.

  • 8.0
    Great

    The clubs are accessible from this setting.

  • 8.8
    Great

    The incredible view, the beds are very comfortable and very good service is provided. For a business trip, the location is unbeatable. You can see that the hotel has been remodeled, so it has a more modern look.

    The bathroom WC, but it has many defects, especially design: The only light that the bathroom has is just above the sink and the part has the mirror, the hairdryer and what is necessary for personal grooming, is the darkest point of the bathroom. The shower, instead of a curtain or a complete gate, has a half glass door that hinders much more than it serves, plus I had to use the amenities tray, since the shower does not have any shelves.

  • 7.4
    Very good

    We only stayed in the hotel for the first 3 nights upon our arrival to Mexico. The hotel is very good located, since it is in the heart of the Zona Hoteliera, close to all facilities, the citz of Cancun, as well as to the night life. The beach of the hotel is very nice and you can practically walk to the beach from your terrace. The room is simply, but nicely decorated - in a modern style. It was clean, the beds were firm enough.

    Our room was located in the far end of the hotel (to the right side), very close to the neighbouring night club which has a big pool party every Tuesday - it was just the night when we arrived completelly exhausted and were trying to get some sleep. But it was really just the Tuesday as we were also told at the reception. So try not to get a room in that part of the hotel (or joint the pool party :), since the hotel is quite big and has a lot of rooms.

  • 8.2
    Great

    the location is Great

    It wasnt so clean...

  • 7.8
    Very good

    Cool place ... Really close to the best clubs in Cancun ... Nice pool ... The staff is ok, but really concern about tips (propina). If you dont give it, they treat you really bad, everywhere (pool bar, room service, etc). In the end, the hotel really worth its value ... Good cost/benefit.

  • 8.8
    Great

    excelente relacao custo x beneficio. localizacao privilegiada. a estrutura do hotel, a praia em frente, bem como todos os restaurantes, bares, lojas e boates perto do hotel atendem a necessidade do viajante em cancun. voltaria novamente.

  • 5.0
    Guest rating

    Es un hotel sucio. This is a filthy hotel. Severely understaffed. Hosted a major Spring Break organization - drunk students all over the place and at the same time families with young children. How greedy can you get? Choose your market.

  • 7.4
    Very good

    Did not know that spring break had started...lots of kids from Canada and of course it was noisy...would probably be fine at some other time of the year.

    Band stand on beach outside of hotel blasting music from 11am to 4:30pm...Our original room was next to a loud night club but were able to move to another room in the high rise building.

  • 9.2
    Perfect

    Great location, nice rooms, value for the money, and the staff is very gently. i recommed this hotel for younge couples, familys,

    i little bit difficult to find ice.

  • 10.0
    Perfect

    The view from my room and the friendliness of everyone who works there.

    The room I was in smelled like it had a mildew problem (#1453). Stinky!!

  • 9.6
    Perfect

    The continal Breakfast could hve been better but in general all was plesant

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FAQ
What is the closet airport?
The hotel lies within 15 km of Isla Mujeres airport.
Can I have a breakfast on site?
Yes, you can have buffet breakfast in the hotel.
Does the property offer facilities for business travelers?
Yes, the business facilities include a business centre and a meeting room.
What is the earliest and the latest I can check-in?
You can check in from 15:00.
What is the earliest and the latest I can check-out?
You can check out till 12:00.
Are threre any cleaning services provided?
Yes, the hotel offers laundry, ironing and dry cleaning service.
What are the on-site dining options?
There is Hacienda el Mortero restaurant that serves authentic dishes.
How can I spend my leisure time at the property?
You can make use of a pool area, sun loungers and a shared lounge for your relaxation and pleasure.
Can I have dinner or supper nearby?
Yes, you can have a meal at Senor Frog's Cancun, La Joya and Hacienda el Mortero located about 150 metres away.
What room types are available here?
Such room types as a deluxe room and a single room are available on site.
What onsite sport activities can I take part in?
You can try such activities as windsurfing, jet skiing and beach volleyball.
Highlights
TripAdvisor Traveler Rating
read all 7380 verified reviews
TripAdvisor Traveler Rating
88of 243 hotels in Cancun
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll childrenExtra bedExisting bedsFREEAll children1 - 5 yearsExisting bedsFREE
PetsPets are not allowed.
+ More- Less
Getting around
Airports
Isla Mujeres (ISJ)19.2 km
Cancun (CUN)25.2 km
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.