Troubleshooting your export

Having problems with your WordPress export? Try the following:

My blog archive is too large.
You can split your archive by time and run the migration process multiple times. On your WordPress export page, choose the “Posts” option. Then, select one year at a time, so you have an exported XML for each year of your blog. You can then run the migration process from start to finish for each of these yearly archives.

I’m getting a “Failed to parse archive file” error.
You’ll see this message if you’re attempting to upload an XML from a platform other than Wordpress. We’re adding other platforms on a rolling basis. To be notified as soon as we support yours, fill out this short form. 

I'm getting a "No stories found" error.
This happens when there are no public posts in your export. Confirm that:

• There are posts within the date range you've exported
• Your posts are under the Wordpress status "publish" (and not, for instance, "draft") 
• Your content exists as Wordpress type "post"
  

If you're still receiving this error, use this contact form to upload your XML and describe the error you're encountering. 

I’m having trouble uploading my XML. I’ve verified that it is unzipped, from Wordpress, and less than 100 megabytes.
Use this contact form to upload your XML and describe the error you're encountering. We'll test your file internally before responding. Note that we cannot perform the migration on your behalf.