FAQ
Here you can find our most common customer questions and their answers regarding Ecards and printed cards.
Ecards
How much do Ecards cost, and can they be sent to multiple recipients?
For special Rosh Hashanah and Purim campaigns, Leket Israel offers the option to send the Ecard to up to 200 recipients per design for the same standard price. Please note that all recipients must be added at the time of the order.
How do I place an Ecard order?
Please watch this video instructions.
I want my recipients to receive different Ecard designs – can I do that?
The excel used to have columns to be able to customize the personal message and sender name – why is that option not available?
I want to use different messages and/or different photos and/or different sender’s names for different recipients – can that be done?
When do the Ecards go out?
Can I upload a PDF, Googledoc, Googlesheet, or Microsoft Word document for the Ecards?
Why won’t my excel upload?
The system requires a specific file with information formatted in a way that will allow the data to transfer smoothly. These are the most common error types:
- File type, please make sure the files format is Excel or Numbers.
- Formatting error, the top line in the excel should be a header line, column A should include the “Name of recipient” followed by Column B with email address of recipient. You cannot leave anything on your list blank.
- A less common error is that an email address will be listed with a typo, such as a space or comma instead of a dot – the website is able to identify the error, please fix the error in the excel, save and reupload.
I don’t have an email address for one recipient. Can I leave it blank, or send it to them via WhatsApp or text?
How can I use my list from last year?
I need help ordering Ecards! Who do I contact for help?
USA and Canada: [email protected] or (201) 331-0070
Israel, UK, and other countries: [email protected] or +972-9-7441757
Alternatively fill in the form to receive support here: https://gift.leket.org/contact-us/
Printed Cards
I need help ordering printed cards. Who can I contact?
Israel – Contact Helene at [email protected]
Canada – Contact Ray at [email protected] or call (905) 525-5673 x4
I want to order a different amount of cards/envelopes that is listed
Are there different printed card designs?
What is the difference between Ecards and printed cards?
Can you fill out, address, and mail out the printed cards to my individual recipients instead of mailing the blank cards to me?
Do we need to pay for shipping for the printed cards?
When will I receive my printed cards order?
In the USA, you should receive your printed cards within 5-6 business days from your order date (pending weather conditions.) Orders will be shipped out from our NJ office within 2-3 business days from the order date, and it will take around 2-3 additional business days to arrive. You must provide us with your complete address (including apt. #), email and phone number, or the order cannot be delivered. Contact Donna at [email protected] or (201) 331-0070 x4 with any questions.
In Israel, printed card orders are usually filled the business day after the order is received. They are brought to the post office 2-3 times a week and shipped via express mail. Orders can also be picked from the Raanana office. Contact Helene at [email protected] for other pickup point possibilities.