Crisp
Description de Crisp
Crisp vous permet d'échanger avec vos clients ou vos leads et simplifie les échanges internes pour les entreprises occupées. Notre solution agrège différentes fonctionnalités qui permettent à vos Lire la suite équipes de mieux gérer votre relation client. Spécialisé sur le marché des petites et moyennes entreprises, notre logiciel s'adapte parfaitement aux besoins de ces entreprises. Découvrez notre période d'essai sans engagement de 14 jours ! Afficher moinsQui utilise Crisp?
Plus de 100 000 entreprises dans le monde utilisent Crisp tous les jours pour améliorer leur relation clients.
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Crisp
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Katherine
Amazing Customer Service and a Great Chat App
Commentaires : Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!
Avantages :
They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!
Inconvénients :
The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!
Réponse de l'équipe de Crisp
il y a 3 ans
Thank you very much for that nice feedback !
Daniel
Alternatives envisagées :
Good solid website chat app
Commentaires : We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.
Avantages :
Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.
Inconvénients :
We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.
Réponse de l'équipe de Crisp
il y a 3 ans
Thank you for your nice review :)
Nessim
Great tool for CSM and HelpDesk
Avantages :
- Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter
Inconvénients :
- New great integrations (like Stripe) are expensive (50% of our monthly subscription)
Joan
Features and Customer support are my best take
Commentaires : Overall, the features and customer support are also top-notch, with everything functioning efficiently and as it should be.
Avantages :
Crisp has a simple design with a "new conversation" button and a mobile app that is easy to use and runs smoothly.
Inconvénients :
The reporting feature needs to be improoved to ease the process of obtaining detailed statistics.
Berfin Tanya
Using crisp is reaaly easy and helpful for live support
Avantages :
Desktop, app and email notifications are really good. User friendly app and website.
Inconvénients :
I have no bad comments about crisp app or website
