MyTime

The Best Salon Software Ever!

Commentaires : The porting over of our data was quick and seamless and we have 99% of what we need. It made our lives so much easier.

Avantages :

Very user-friendly! We can text clients, send scheduled and automated emails. Collect reviews, etc. Love the simple interface.

Inconvénients :

Time stamps on notes, tracking of packages more easily and extension of expiration dates

Meets Our Needs But Pricey

Commentaires : Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

Avantages :

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Inconvénients :

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Shady business practices, unknowledgeable staff, glitchy system

Commentaires : The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

Avantages :

I like the look and user friendliness of the widget on our website.

Inconvénients :

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Ease of Access

Avantages :

Ease of use, scheduling, checking clients in and out and the communication function works great

Inconvénients :

That our payweek starts monday and mytime starts on Sunday

Love this company!

Commentaires : I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome. I could go on forever about the customer service but I actually love the software and app as well! App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info. The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time. I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :) There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

Avantages :

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

Inconvénients :

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.