Gainsight CS
Description de Gainsight CS
Cette puissante plateforme a été spécialement conçue pour transformer des données client disparates provenant de sources multiples en informations et en actions qui génèrent des résultats commerciaux Lire la suite mesurables pour les clients. Les applications de Gainsight aideront à piloter par programme les résultats des clients dans tous les segments clients. Ces applications incluent Insights, Feedback, Collaboration, Engagement et Outcomes. Afficher moinsQui utilise Gainsight CS?
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Elizabeth
So pleased with how effortlessly everything works
Avantages :
I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.
Inconvénients :
The cost is high on a per license basis. Gainsight is very heavy on the resource side when it comes to implementation.
Utilisateur vérifié
Alternatives envisagées :
The best tool to manage your clients as a Customer Success team member
Commentaires : I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions.
Avantages :
It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.
Inconvénients :
The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake
Amy
Customer Success Software
Commentaires : The Customer Success team loves the platform and it is their main CRM. For me, I perceive it's value for the team, but I wish it was more intuitive
Avantages :
It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms. It also counts with Gong and Salesforce integration.
Inconvénients :
It might create lots of duplicated records and it is not so intuitive and easy to use and to create rules. The initial set up isn't so simple and Gainsight made us pay an additional consultancy service.
Sony
Fantastic Customer Success tool
Commentaires : It is an excellent platform and as a CSM I live in it everyday.
Avantages :
Gainsight has a great user interface. It is easy to navigate and is very intuitive. Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.
Inconvénients :
Sometimes it is a little buggy when it comes to actual data pulling from a CRM to GS. Otherwise, overall, it is an excellent platform for the CSM's.
Rebecca
Gainsight for Account Management
Commentaires : Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate
Avantages :
Gainsight is a great tool for housing all customer accounts and managing their data, tracking activities, and creating tasks and account plans.
Inconvénients :
The biggest downside of Gainsight is the reporting ability and lack of ease in creating a report. It is not user friendly to create a custom dashboard or get a customized report.
