Turnkey Lender

Great product - excellent support!

Commentaires : We used Turnkey Lender to stand up a loan origination system for veterinary services in short order. The product has the vast majority of the functionality right out of the box, was easily integrated with a credit agency to pull FICO scores and the support team did an outstanding job making our requested customizations.

Avantages :

Solid COTS product and very customer oriented support team.

Inconvénients :

While they do offer a SAAS model, pricing seems to be slanted toward outright licensing of the product. This might be something to refine.

Improved Workflows and Decreased Manual Processes

Commentaires : Prior to using Turnkey Lender, we managed our loan program through Google Forms and spreadsheets. Our processes were quite manual and our growing business needs could not catch up with this. We needed a way to automate some workflows, consolidate all data into one system, and have a one-stop-shop where we can manage the program effectively. Turnkey Lender has proved to be a good solution to that problem. As with other software and products, our initial launch did not come without any issues but the Turnkey team was quick to help out and provide timely resolution. After two months of using the platform, I must say that things are quite easier now for me and my team, and using Turnkey Lender was a welcome update from having to do things manually.

Avantages :

Turnkey Lender allowed us to improve our processes and workflows after having to manage our loan program manually for months. They were able to capture all the basic things and features we needed to get some automation started, and we are able to request further customization as needed. It was easy to use and, if we needed assistance, support was immediately available. Our project manager was also very helpful and we have continued to have a good relationship.

Inconvénients :

The price for automation and organization is not cheap. And this holds true for Turnkey Lender. Their existing platform already offers a wide range of functionality, but further improvements to the product may come at a steeper price. Additionally, the platform can sometimes be a bit slow which can affect one's productivity and efficiency. Getting any custom changes in the application form out of the system via standard reporting requires additional development.

Alternatives envisagées : Mortgage Automator et Bryt

Pourquoi passer à Turnkey Lender : The automated workflows and integrations plus creating a one-stop-shop was certainly a value add compared to others.

Full functionality for affordable price

Commentaires : Overall experience was unbelievable. We went from initial contact to contract in less than 10 days and from signed contract to going live in a production ready environment in 2 weeks. Fastest launch I have ever experienced with any software. We had minimal workarounds and happy customers immediately. They had the same focus on customer experience as we did, allowing us to work together and deliver a product that we could begin making money as fast as possible. Amazing work by both sides.

Avantages :

Overall value proposition. One system from POS, Origination, Funding, and Servicing. Great implementation team, customer service fast and friendly.

Inconvénients :

Some desired modifications were not easy and require customization.

I do not recommend

Commentaires : The worst system/platform I have ever worked with. Even if we stated everything in the original documents, they still managed to take 1,5 years to get things starting, and when they started it all went down every day. All things have two sides, but in this matter, I will blame everything over on Turnkey. They have cost us so much money and we have had problems from day one. Nothing has worked, we have found bugs every day for 1,5 years even if they tell us they have fixed it. I know they will reply that "this is due to client functions and xx xx xx" (as they do for all that complaints) but I am willing to document it all, for those who are interested. I respect some of the workers there, but I will never ever again have something to with them again. The management completely ignores you when you complain, they point the fingers on you and they say it´s your fault, no matter how often you document that, it´s not our fault. For companies that needs a stable broker/application/fintech service, stay away from them and their solution. I do not recommend them.

Avantages :

There was NO pros with this software at all

Inconvénients :

Slow system, not flexible, server crashed, no understanding

Service and Ease of Use

Commentaires : Good support from the implementation team and regular scheduled calls to keep you on track.

Avantages :

It's a very easy to use system, and easy to configure and make changes. It makes the loan process much easier and you feel more confident with loan approvals because the decision making is right there.

Inconvénients :

Integration with various components versus having everything built into the system is a challenge.