Remedyforce
Description de Remedyforce
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Lire la suite Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today). Afficher moinsQui utilise Remedyforce?
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peter
My Days On Remedy
Commentaires : Remedy is a flexible system to use for ITSM.
Avantages :
The ticket management feature of Remedy is ease to use even as a novice. It is ease to filter for all Service request relating to your department and you can actually spool a report to support your audit. I like the fact that SLAs can be monitored to assist resolvers prioritize which request to resolve first.
Inconvénients :
I don't like the fact that I will have to request the admin to share a report of all my resolved tickets, I should be able to do that myself.
Pauline
Fewer Platforms = Improved Service
Avantages :
Remedyforce brings the processes of ITSM to the force.com platform. With all of the data on a single platform, you can eliminate the black hole that typically exists between your Customer facing service/support teams and your dev Ops/IT teams. Easy to implement and very flexible, and simple to roll-out because for teams already using Salesforce, there is no new interface to learn, it is simply a new tab on their desktop. Remedyforce has all of the components of a strong ITSM tool - Incident mgt, Service Requests, Change Mgt, Problem mgt, CMDB, workflows, etc. Since it is built on the force.com platform, your developers and administrators can support both systems, no need to bring in another skill set which simplifies your support and ongoing development of the tool. BMC is a great partner who has been in this space for years. They are not just a vendor, but work with you as a partner to share their insights, with continuous enhancements via the Saas platform. If you have an IT challenge, they can leverage their vast knowledge of this space to get you an answer.
Inconvénients :
There are some products on the market that have a few more whistles and bells, including some of the other premise based BMC products.
Chris
Not the best
Commentaires : Was glad we switched and so were most of the co-workers I talked to.
Avantages :
It provided reporting on the most important things.
Inconvénients :
Overall usability was lacking. The system seemed too convoluted and was not intuitive. Reporting seemed to be limited as far as capabilities.
mike
Remedyforce Console - User Perspective
Commentaires : We migrated from Microsoft Service Manager to Remedyforce. Some of the historical data from SM was imported into Remedyforce, and for the most part is working well.
Avantages :
We primarily use this product as our ticketing system. As an MSP, we support multiple companies, and users are able to open their own tickets either via email or entering them in the portal.
Inconvénients :
Tickets with multiple Tasks do not have the ability to enter time worked on the individual task, only the main ticket.
Nikhil
Great Product !!
Avantages :
It is based on the very widely used BMC ITIL practices. It makes us of Salesforce technologies which lets you distribut this product very easily and connect with your existing customer base.
Inconvénients :
This product has served all the functions very well. nothing comes to my mind as i don't like about the product.
