Aleran Unified Commerce Platform
Description de Aleran Unified Commerce Platform
Aleran’s Unified Commerce Platform helps businesses to get all of their critical sales & e-commerce streamlined through a single platform. From your patchwork of solutions, Aleran offers you one Lire la suite place where you can manage products, pricing, sales orders, sales workflows, and your critical systems integrations (including ERP, warehouse/inventory management, marketplaces and more). With one flexible, integrated solution, we help you remove the obstacles to revenue. Afficher moinsQui utilise Aleran Unified Commerce Platform?
For manufacturers, distributors, wholesalers and manufacturers' rep firms who want to see, understand, automate, and improve operations across all of their sales channels (including B2B eCommerce).
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Andrea
Simple and intuitive
Commentaires : We have used Aleran for 6 years and appreciate the constant improvements and ease of communications. We've had a few glitches over the years but they are usually resolved quickly and easily with little disruption to our workday.
Avantages :
Aleran's order entry system is easy to use even for reps who aren't tech-savvy. I like that they are open to feedback and improvements also. There are a number of features available depending on your needs and comfort level. I especially love that we don't have to update our system or do "syncs" to make sure we have the most current version or to send an order to the vendor; changes and updates happen instantly.
Inconvénients :
The reporting functions could be improved. It's sometimes difficult to (for example) easily find top selling items by dollar amount or quantity sold. It doesn't seem to pull the data in a way that makes sense (like listing the data largest to smallest).
Réponse de l'équipe de Aleran Software
il y a 5 mois
Andrea, thanks for taking the time to share your review of Aleran. Your six plus years as a customer is hugely appreciated, as is your honest feedback! I'm glad to hear that you and your sales team continue to get value from the software. I'll definitely share your notes on reporting with the product team. As you note, continuous improvements are important to us. Thanks again!
Sabrina
Alternatives envisagées :
More bang for the buck
Commentaires : Super happy
Avantages :
Great templates, easy to use, really great customer service
Inconvénients :
Reply to customer from aleran messaging awkward Wish cost of catalog catalyst was lower
Réponse de l'équipe de Aleran Software
il y a 5 mois
Sabrina, thanks so much for the positive review. We love to get feedback on how we're doing, especially from customers who have been with Aleran for years. We pride ourselves on our partnership with clients so it's gratifying to hear you're pleased with your return on investment. Thanks again!
Elle
Great Features for a Multi-Line Rep Group
Avantages :
Aleran makes it easy to coordinate multiple vendors in one platform including order entry, reporting, B2B sales and more. The Catalog Catalyst feature is amazing allowing reps and customers to place orders by browsing online catalogs! The company listens to our feedback and continually strives to make enhancements and improvements to meet the needs of their customers.
Inconvénients :
Although they are always willing to help, Aleran lacks adequate online training resources for new users. There are so many great features that go unused due to lack of knowledge and understanding of our sales team. The app version (RepPad) has a lot of room for improvement as far as features and user friendliness.
Réponse de l'équipe de Aleran Software
il y a 5 mois
Elle, thanks so much for taking the time to review Aleran. We definitely value the feedback from our clients, and I will be sure to pass your feedback to the appropriate teams internally. Know that we are working on adding new training videos and materials to help get new users up to speed quickly and easily. Thanks again!
Bonnie
Wonderful software for sales reps
Commentaires : This system has been wonderful to work with. Whenever there is a question, customer service is very quick to respond. I love the different features in RepDesk and RepPad and how much flexibility they give me in my business. We use the online ordering platform as well and love it when those orders come in. The only problem we have is getting customers to save their passwords! It would be kind of great if there was one password for everyone to view catalogs and then the individual ones for placing orders. But I don't know if that's possible.
Avantages :
Ease of use, especially for iPad. Immediate feedback when vendors download orders, so we always know they arrived. Catalog integration. [SENSITIVE CONTENT] in the service department is a joy to work with.
Inconvénients :
When someone responds from their order confirmation (responding to the system, not to me directly) I often can't tell who they are. This is problematic to say the least.
Réponse de l'équipe de Aleran Software
il y a 5 mois
Bonnie, thank you so much for sharing your review of Aleran. Great to hear your feedback on ease-of-use, and the quality of the support team. I'll definitely pass your note regarding order confirmations to our product team, as we're contantly striving to improve the product. Thanks again!
Damian
Always Dependable
Commentaires : Overall very satisfying. The less I have to interact with my order writing software company, the better, but when I do interact, I get fast answers and solutions.
Avantages :
Very dependable and never down. That is a huge plus compared to the previous product we had. I don't have to worry whether my team is able to write orders or not. Like also that my website is tied directly to the software for a seamless process for our buyers and reps.
Inconvénients :
This is more about us than Aleran. We just have not really taken full advantage of OneMart yet as it is time consuming.
Réponse de l'équipe de Aleran Software
il y a 5 mois
Damian, thank you for taking the time to review Aleran. Feedback from longtime users like you is super valuable, and I'm pleased to hear that the product is a reliable part of your sales efforts. I'll make sure that we connect you with your customer success team so that you can take full advantage of all that the product has to offer. Thank you again!
