Description de USAN Contact Suite for Amazon Connect
USAN Contact Suite est un ensemble de fonctionnalités nativement conçues pour Amazon Connect, la plateforme de centre d'appels basée sur le cloud d'AWS. Ces solutions ne nécessitent aucun effort d'intégration
et peuvent être implémentées de manière transparente pour fonctionner avec les services Amazon Connect.
Les agents ont accès à une interface unique et unifiée dans laquelle interagir avec les clients sur tous les canaux de communication. Un bureau d'agent axé sur les flux de travail, la gestion des campagnes de numérotation sortante, la messagerie instantanée sur le web et les e-mails
sont entièrement intégrés à Amazon Connect.
Qui utilise USAN Contact Suite for Amazon Connect?
Services financiers Soins de santé Assurance Services publics Transport Commerce de détail Secteur public
Où peut se déployer USAN Contact Suite for Amazon Connect?
À propos du vendeur
- USAN
- Fondé en 1989
Assistance USAN Contact Suite for Amazon Connect
- Support téléphonique
- Support 24/7 (réponse directe)
USAN Contact Suite for Amazon Connect - Prix
À partir de :
À propos du vendeur
- USAN
- Fondé en 1989
Assistance USAN Contact Suite for Amazon Connect
- Support téléphonique
- Support 24/7 (réponse directe)
USAN Contact Suite for Amazon Connect en vidéos et en images
Fonctionnalités - USAN Contact Suite for Amazon Connect
Alternatives à USAN Contact Suite for Amazon Connect
Avis sur USAN Contact Suite for Amazon Connect
Note moyenne
Avis classés par taille de l'entreprise (nombre d'employés)
- <50
- 51-200
- 201-1 000
- >1 001
Trouver les avis classés par note
Donabel
Staying Connected
Commentaires : My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.
Avantages :
The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.
Inconvénients :
I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.
Terry
Easy Integration and Great Professional Services
Commentaires : Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips. It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.
Avantages :
Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process. They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.
Inconvénients :
The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.
