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Partnership programs: Free trial FAQ VIP club FAQ Wholesale program FAQ Banggood review club Banggood refer a friend FAQ Drop-ship program FAQ Affiliates program FAQ

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Shopping

Shopping FAQ: What is the meaning of "Expected Restock", "Under Restocking" and "Sold Out Currently"? Will I receive an adapter to use this product in my country? When will an item be back in stock? What is a pre-order? I can not find a product on your website anymore. Is it still available? Where can I find more information about the features of a product? Can I view prices in different currencies?

Points and coupons: Why is my coupon not working? What are points and coupons? How can I redeem coupons? Can I redeem coupons on drop-shipping orders? How can I confirm my e-mail address? Why have my points not been updated? How can I exchange points for discounts? How can I get more Banggood points? Why can I not exchange my points? How can I exchange Banggood points into a discount at checkout? Do Banggood points expire?

New user guide: New user guide Registering an account Redeeming points at checkout Placing an order Posting a review Review guidelines

Ordering

Ordering FAQ: How can I receive assistance for placing an order? Do I have to pay VAT or other charges on my order? Why was my order canceled and my payment refunded?

Warehouses: What are EU and USA Direct shipping times and destinations? Why can I not order everything from EU or US Direct? Does my order have a tracking code? Why do not all warehouses offer a product at the same price? What is the shipping policy of the Chinese warehouse? Where can I track my EU or US Direct order? How do I upgrade to tracked shipping?

How to pay: Can I pay cash on delivery (COD)? Payment methods Credit card payments Why has my credit card been declined? PayPal payments Wire Transfer payments QIWI payments WebMoney payments Yandex Money Payments Giropay payments iDEAL payments Pre-authorization for Russian credit card transactions PayPal FAQ What does "Transaction Needs Reviewing" mean? What products are restricted for payments with a credit card? Sofort payments Cash on delivery (COD) FAQ Why should I verify my identity when paying with credit card?

Taxes and tariffs: Do I need to pay import taxes and duties? How can I find out about my local import tariffs? Why was I asked for my CNPJ/CPF?

Insurances: Shipping insurance Tariff insurance

Shipping

Shipping FAQ: How can I track my order? Why is my order status shown as "Back Order"? Why is the status of my order showing that "The item is pre-advised"? Why does my tracking show "Not Found"? Why do I see no updates in the tracking information of my order? Why did I not receive a tracking code? I can see that the status of my order shows "Delivered", but I have not received my parcel. What can I do? What does "Split Shipped" mean? How can I view my order status?

Shipping methods: Can you ship to my country? What are the shipping methods and their delivery times? How much does shipping cost? Why can I not select my desired courier? I urgently need to receive my order. Can I select an express shipping method? Why can I not select free shipping for my country?

Unshipped orders: How do I save on shipping? My item was in stock when I placed this order and now it is showing "Out of Stock". What happened? My order status is showing "Back Order". What does it mean? Can deliveries in Banggood be affected by public holidays, strikes and other unforeseeable events? How long is the packaging/processing time?

Shipped orders: How can I deal with customs duties on my orders? Why is my parcel at the local post office? I rejected my order shipped to Brazil. What can I do? I want a repair/refund/reshipment of my order. What should I do? The delivery of my order is taking longer than expected. When will I receive it? After Sale Service

Support

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Intellectual property claims: Declaration of rights Disclaimer

Support FAQ: One or more items are missing from my order. What can I do? Can I return a product? My products have stopped working. What can I do? My product arrived faulty/damaged/different. What can I do? I can not use this product, the instructions are not clear. How can I receive assistance? How can I send you a video of my faulty product? I received the wrong AC adapter for my country. What can I do? How long will it take to receive my refund? Can I receive spare parts?

My account: How can I unsubscribe from your newsletters? How can I change my account details? I am having problems logging into my account. What can I do?

About Banggood: Banggood's story Why choose Banggood? Banggood products Banggood prices Banggood shipping Professional services

Partnership programs

Free trial FAQ: What is the Free Trial Center? How can I apply for a Free Trial? Why do I need to spend points to apply for a free trial? How do I know if I have won a free product? Will a rejected trial report influence my future applications? How should I write my trial report? Terms and conditions of the Free Trial events

VIP club FAQ: What are VIP credits? How can I earn more Banggood credits? How can I check my Banggood credits balance? What is the VIP Birthday Gift? What exclusive VIP benefits will I receive? When will I receive the free VIP expedited shipping coupon? What is the difference between Banggood points and Banggood credits?

Wholesale program FAQ: What is the Banggood Wholesale Program? Why choose the Banggood Wholesale Program? How can I become a Banggood wholesaler? How much is the Banggood wholesale discount? Special service for Wholesaler Repair, Replacement and Cancellation Policy for wholesaler Notice Regarding Wholesale What is the wholesale payment term? Is there a catalog/price list available? Are there other methods which I can choose to place a wholesale order? Can I redeem a Banggood coupon on my wholesale order? Can I receive a discount after purchasing a large quantity of one item? How can I upgrade the level of my wholesale account? Where can I download some product images without the Banggood logo? Where can I download the invoice of my orders? Can I have my forwarder to collect the packages from your warehouse? What are your warranty and return policy? Can I customize my exclusive products? For more information, please contact us at

Banggood review club: Post a review on Banggood - Receive points Post a review on your channel, website or blog - Receive a reward Post a review on your channel, website or blog - Receive a free sample Tips on how to post a Banggood review on your your blog, website or channel

Banggood refer a friend FAQ: What is the "Banggood Refer a Friend"? How can I refer a friend? How can I check how many friends I have referred? How can I use the $10 gift card? Why I have not received my credit after referring a friend? What are the rules about credits?

Drop-ship program FAQ: How should I calculate the shipping fees? I am a drop-shipper and need assistance. Who can I contact? How can I drop ship with Banggood? How can I deal with warranties, products or delivery issues? How can I cancel an order? Will Banggood details, price paid or logo appear on my customer's package? Will Banggood contact my customers? Can I use Banggood product materials to sell more? Can anyone become a drop-shipper? Are there any additional charges? How are customs and import taxes handled? How can I ensure that the product is shipped to my customer's address and not mine? What is the Banggood Drop-ship Program? What are the benefits of drop-shipping with Banggood? How do I become a drop-shipper with Banggood? What are the discount rates? What is the eBay API and the Banggood API? Can I use points or coupons on drop-shipping orders? How can I get pictures of products without a watermark? Why can I not see the Drop-ship Center even after joining this program? How can I view and manage the stock of some products? Can I list the Bannggood products on other seller platforms like eBay/Amazon/Wish etc.? My question has not been answered here. What should I do? Where can I find more information about the Drop-ship Program?

Affiliates program FAQ: What is the Affiliates Program? How does the Affiliate Program work? How is the commission calculated? How can I exchange my points? Where should I not promote my affiliate link? Can I create an affiliate website, social media page or blog? What is the difference between affiliate points and general points? How can I generate banner referral links? How can I generate referral links? How can I view my referrals and points? Banggood 2017 affiliate incentive plan Do affiliate points expire?

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