Canada Product Support Request

We attempt to support all requests via email, and we will only attempt to call if needed.

We're currently experiencing a high volume of inquiries, and we want to ensure each of you receives the attention you deserve. Please bear with us as we work diligently to respond to your requests. We apologize for any delays and appreciate your patience and understanding during this time.

Note: Serial Number is required to validate if the issue is a product failure, if a replacement is necessary for reasons unrelated to product failure, we may provide goodwill replacements as a courtesy. Please be aware that goodwill replacements are subject to quantity limitations in accordance with Dexcom’s Sensor Replacement Policy. For further details on the policy, please visit the Sensor Replacement Policy.

For immediate assistance, you may also visit the Dexcom Frequently Asked Questions page at https://www.dexcom.com/en-CA/faq-search-page.
This form is only for patients who reside in Canada. If your Dexcom product was obtained in the US, please submit a US Product Support Request.
All fields marked with an asterisk(*) are required. All the information you provide is sent securely.

Patient Information

What is your relationship to the patient *

Patient First Name *

Patient Last Name *

Patient Date of Birth *

Patient Gender *

Patient Email Address *

Patient Weight

Unit of measure *

Patient Phone Type *

Patient Phone Number *

Patient Street Address*

Patient City*

Postal Code*

Patient Country *

Country *

Province *

System Generation *

Dexcom Username

Sensor Code

Sensor

Transmitter

Transmitter Serial Number

Pairing Code

Sensor

G7 SN (on the box)

G7 SN (on the applicator)

Your Information

Reporter First Name *

Reporter Last Name *

Reporter Email *

Reporter Phone *

Product and Complaint Information

Issue Description

What is the date the issue occurred? *

Your Issue *

Please describe the issue you're experiencing

Product Information

Product Type*

Lot Number * No Information

Insertion Date *

Insertion Site *

Receiver SN Serial Number * No Information

Transmitter SN/G7 SN * No Information

What kind of display device do you use to access your values?*

Can you upload your data to Clarity?* Yes No

Complaint Information

Has a Blood Glucose Meter reading been taken for comparison?

Unit of Measure

BG meter reading location

BG Meter Reading

CGM Reading

BG Meter Reading

CGM Reading

Did the patient experience any symptoms prior to and/or at the time of the event?

Was there any treatment provided to alleviate symptoms prior to and/or at the time of the event?

What specifically was the treatment provided and by whom? No Information

What is the patient’s current condition?
No Information

Was the BG value confirmed with a second measurement within a 5-minute period?

Have there been similar inaccuracies with this sensor session?

Prior to noticing the difference between CGM and BG, were calibrations entered?

Did you calibrate the CGM after you noticed the difference?

Did the calibration bring the CGM reading into the expected range?

Prior to the event did any of the following occur that could contribute to a discrepancy between the CGM and BG values?

Rubbing/bumping/laying (compression) on transmitter / wearable (G7)

Poor patch adhesion

Using multiple BG meters during sensor session

Improper CGM sensor / wearable (G7) storage

Dialysis

Critically ill

Expired test strips

MRI, CT scan, Diathermy

Not Washing hands prior to finger stick

Unable/Unwilling to answer

Other

Other:

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency No Information

Did the patient take Hydroxyurea?

Document how much dosage, frequency and date/time of last dose prior to the inaccuracy
No Information

Did the issue occur during the 12 hour grace period?

Complaint Information

Describe the skin reaction from insertion to onset (as stated by patient)? (Select all that apply)

Itching

Burning

Rash

Redness

Inflammation/Swelling

Pimples/Bumps

Blisters

Dry/Flaky Skin

Scar

Drainage/Watery

Pustules

Infection

Other

Describe other reactions

Describe the location of the skin reaction?

Describe other locations:

Did the patient mention if they are immunocompromised?
Yes No

What is the reason? (Examples, people being treated for cancer, organ transplant, HIV, or those receiving high-dose oral steroids.)

What is the patient’s current status?

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Describe the Treatment

What is the name of the medication?

What date did the patient start taking the medication? *

What is the date of the procedure?* Who performed the procedure?

Describe other treatment:

How was the area prepared before placing the sensor on the body?

Describe Other:

What products were used?

Other:

Did the product help minimize or prevent the skin reaction?
Yes No

Do you have a photo for our records?
Yes No

Complaint Information

Were the steps for patch adhesion followed according to the IFU?
Was the overpatch applied?

When was the overpatch applied?*

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Did this resolve the issue?

Did the issue occur during the 12 hour grace period?

Complaint Information

How long has No readings, Brief Sensor Issue or Sensor Error been displayed?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the issue occur during the 12 hour grace period?

Complaint Information

What is the issue? Document the whole sequence of event as described by the patient in their words.
At what point in the sensor session did this occur?

Is the issue related to a mobile device?

Is the device “rooted” (Android) or “jailbroken” (Apple)? Is the patient using a third party app?

Complaint Information

What treatment was used to stop the bleeding?

Other:

Did the blood go beyond the sensor pod/wearable?

How long did the bleeding last?

Complaint Information

Was the overlay patch applied?

Did the wearable fail during warmup?
Were the steps for patch adhesion followed according to the IFU?
Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take over 1000mg of paracetamol?

Complaint Information

Which step was difficult in deploying the sensor/wearable?

Did the applicator release the sensor/wearable?.

Was the needle exposed when the applicator was removed?

Was the applicator dropped?

Complaint Information

What calibration message appeared?

What display device is showing the calibration screen?

Has the patient previously calibrated?

Was the calibration value entered on two displays?

Was the calibration entered according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Complaint Information

When did the sensor failure occur?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Product and Complaint Information

Issue Description

What is the date the issue occurred? *

Your Issue *

Please describe the issue you're experiencing

Product Information

Product Type*

Lot Number * No Information

Insertion Date *

Insertion Site *

Receiver SN Serial Number * No Information

Transmitter SN/G7 SN * No Information

What kind of display device do you use to access your values?*

Can you upload your data to Clarity?* Yes No

Complaint Information

Has a Blood Glucose Meter reading been taken for comparison?

Unit of Measure

BG meter reading location

BG Meter Reading

CGM Reading

BG Meter Reading

CGM Reading

Did the patient experience any symptoms prior to and/or at the time of the event?

Was there any treatment provided to alleviate symptoms prior to and/or at the time of the event?

What specifically was the treatment provided and by whom? No Information

What is the patient’s current condition?
No Information

Was the BG value confirmed with a second measurement within a 5-minute period?

Have there been similar inaccuracies with this sensor session?

Prior to noticing the difference between CGM and BG, were calibrations entered?

Did you calibrate the CGM after you noticed the difference?

Did the calibration bring the CGM reading into the expected range?

Prior to the event did any of the following occur that could contribute to a discrepancy between the CGM and BG values?

Rubbing/bumping/laying (compression) on transmitter / wearable (G7)

Poor patch adhesion

Using multiple BG meters during sensor session

Improper CGM sensor / wearable (G7) storage

Dialysis

Critically ill

Expired test strips

MRI, CT scan, Diathermy

Not Washing hands prior to finger stick

Unable/Unwilling to answer

Other

Other:

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency No Information

Did the patient take Hydroxyurea?

Document how much dosage, frequency and date/time of last dose prior to the inaccuracy
No Information

Did the issue occur during the 12 hour grace period?

Complaint Information

Describe the skin reaction from insertion to onset (as stated by patient)? (Select all that apply)

Itching

Burning

Rash

Redness

Inflammation/Swelling

Pimples/Bumps

Blisters

Dry/Flaky Skin

Scar

Drainage/Watery

Pustules

Infection

Other

Describe other reactions

Describe the location of the skin reaction?

Describe other locations:

Did the patient mention if they are immunocompromised?
Yes No

What is the reason? (Examples, people being treated for cancer, organ transplant, HIV, or those receiving high-dose oral steroids.)

What is the patient’s current status?

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Describe the Treatment

What is the name of the medication?

What date did the patient start taking the medication? *

What is the date of the procedure?* Who performed the procedure?

Describe other treatment:

How was the area prepared before placing the sensor on the body?

Describe Other:

What products were used?

Other:

Did the product help minimize or prevent the skin reaction?
Yes No

Do you have a photo for our records?
Yes No

Complaint Information

Were the steps for patch adhesion followed according to the IFU?
Was the overpatch applied?

When was the overpatch applied?*

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Did this resolve the issue?

Did the issue occur during the 12 hour grace period?

Complaint Information

How long has No readings, Brief Sensor Issue or Sensor Error been displayed?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the issue occur during the 12 hour grace period?

Complaint Information

What is the issue? Document the whole sequence of event as described by the patient in their words.
At what point in the sensor session did this occur?

Is the issue related to a mobile device?

Is the device “rooted” (Android) or “jailbroken” (Apple)? Is the patient using a third party app?

Complaint Information

What treatment was used to stop the bleeding?

Other:

Did the blood go beyond the sensor pod/wearable?

How long did the bleeding last?

Complaint Information

Document the dosage and frequency

Did the patient take over 1000mg of paracetamol?

Complaint Information

Which step was difficult in deploying the sensor/wearable?

Did the applicator release the sensor/wearable?.

Was the needle exposed when the applicator was removed?

Was the applicator dropped?

Complaint Information

What calibration message appeared?

What display device is showing the calibration screen?

Has the patient previously calibrated?

Was the calibration value entered on two displays?

Was the calibration entered according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Complaint Information

When did the sensor failure occur?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Product and Complaint Information

Issue Description

What is the date the issue occurred? *

Your Issue *

Please describe the issue you're experiencing

Product Information

Product Type*

Lot Number * No Information

Insertion Date *

Insertion Site *

Receiver SN Serial Number * No Information

Transmitter SN/G7 SN * No Information

What kind of display device do you use to access your values?*

Can you upload your data to Clarity?* Yes No

Complaint Information

Has a Blood Glucose Meter reading been taken for comparison?

Unit of Measure

BG meter reading location

BG Meter Reading

CGM Reading

BG Meter Reading

CGM Reading

Did the patient experience any symptoms prior to and/or at the time of the event?

Was there any treatment provided to alleviate symptoms prior to and/or at the time of the event?

What specifically was the treatment provided and by whom? No Information

What is the patient’s current condition?
No Information

Was the BG value confirmed with a second measurement within a 5-minute period?

Have there been similar inaccuracies with this sensor session?

Prior to noticing the difference between CGM and BG, were calibrations entered?

Did you calibrate the CGM after you noticed the difference?

Did the calibration bring the CGM reading into the expected range?

Prior to the event did any of the following occur that could contribute to a discrepancy between the CGM and BG values?

Rubbing/bumping/laying (compression) on transmitter / wearable (G7)

Poor patch adhesion

Using multiple BG meters during sensor session

Improper CGM sensor / wearable (G7) storage

Dialysis

Critically ill

Expired test strips

MRI, CT scan, Diathermy

Not Washing hands prior to finger stick

Unable/Unwilling to answer

Other

Other:

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency No Information

Did the patient take Hydroxyurea?

Document how much dosage, frequency and date/time of last dose prior to the inaccuracy
No Information

Did the issue occur during the 12 hour grace period?

Complaint Information

Describe the skin reaction from insertion to onset (as stated by patient)? (Select all that apply)

Itching

Burning

Rash

Redness

Inflammation/Swelling

Pimples/Bumps

Blisters

Dry/Flaky Skin

Scar

Drainage/Watery

Pustules

Infection

Other

Describe other reactions

Describe the location of the skin reaction?

Describe other locations:

Did the patient mention if they are immunocompromised?
Yes No

What is the reason? (Examples, people being treated for cancer, organ transplant, HIV, or those receiving high-dose oral steroids.)

What is the patient’s current status?

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Describe the Treatment

What is the name of the medication?

What date did the patient start taking the medication? *

What is the date of the procedure?* Who performed the procedure?

Describe other treatment:

How was the area prepared before placing the sensor on the body?

Describe Other:

What products were used?

Other:

Did the product help minimize or prevent the skin reaction?
Yes No

Do you have a photo for our records?
Yes No

Complaint Information

Were the steps for patch adhesion followed according to the IFU?
Was the overpatch applied?

When was the overpatch applied?*

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Did this resolve the issue?

Did the issue occur during the 12 hour grace period?

Complaint Information

How long has No readings, Brief Sensor Issue or Sensor Error been displayed?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the issue occur during the 12 hour grace period?

Complaint Information

What is the issue? Document the whole sequence of event as described by the patient in their words.
At what point in the sensor session did this occur?

Is the issue related to a mobile device?

Is the device “rooted” (Android) or “jailbroken” (Apple)? Is the patient using a third party app?

Complaint Information

What treatment was used to stop the bleeding?

Other:

Did the blood go beyond the sensor pod/wearable?

How long did the bleeding last?

Complaint Information

Document the dosage and frequency

Did the patient take over 1000mg of paracetamol?

Complaint Information

Which step was difficult in deploying the sensor/wearable?

Did the applicator release the sensor/wearable?.

Was the needle exposed when the applicator was removed?

Was the applicator dropped?

Complaint Information

What calibration message appeared?

What display device is showing the calibration screen?

Has the patient previously calibrated?

Was the calibration value entered on two displays?

Was the calibration entered according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Complaint Information

When did the sensor failure occur?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Product and Complaint Information

Issue Description

What is the date the issue occurred? *

Your Issue *

Please describe the issue you're experiencing

Product Information

Product Type*

Lot Number * No Information

Insertion Date *

Insertion Site *

Receiver SN Serial Number * No Information

Transmitter SN/G7 SN * No Information

What kind of display device do you use to access your values?*

Can you upload your data to Clarity?* Yes No

Complaint Information

Has a Blood Glucose Meter reading been taken for comparison?

Unit of Measure

BG meter reading location

BG Meter Reading

CGM Reading

BG Meter Reading

CGM Reading

Did the patient experience any symptoms prior to and/or at the time of the event?

Was there any treatment provided to alleviate symptoms prior to and/or at the time of the event?

What specifically was the treatment provided and by whom? No Information

What is the patient’s current condition?
No Information

Was the BG value confirmed with a second measurement within a 5-minute period?

Have there been similar inaccuracies with this sensor session?

Prior to noticing the difference between CGM and BG, were calibrations entered?

Did you calibrate the CGM after you noticed the difference?

Did the calibration bring the CGM reading into the expected range?

Prior to the event did any of the following occur that could contribute to a discrepancy between the CGM and BG values?

Rubbing/bumping/laying (compression) on transmitter / wearable (G7)

Poor patch adhesion

Using multiple BG meters during sensor session

Improper CGM sensor / wearable (G7) storage

Dialysis

Critically ill

Expired test strips

MRI, CT scan, Diathermy

Not Washing hands prior to finger stick

Unable/Unwilling to answer

Other

Other:

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency No Information

Did the patient take Hydroxyurea?

Document how much dosage, frequency and date/time of last dose prior to the inaccuracy
No Information

Did the issue occur during the 12 hour grace period?

Complaint Information

Describe the skin reaction from insertion to onset (as stated by patient)? (Select all that apply)

Itching

Burning

Rash

Redness

Inflammation/Swelling

Pimples/Bumps

Blisters

Dry/Flaky Skin

Scar

Drainage/Watery

Pustules

Infection

Other

Describe other reactions

Describe the location of the skin reaction?

Describe other locations:

Did the patient mention if they are immunocompromised?
Yes No

What is the reason? (Examples, people being treated for cancer, organ transplant, HIV, or those receiving high-dose oral steroids.)

What is the patient’s current status?

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Describe the Treatment

What is the name of the medication?

What date did the patient start taking the medication? *

What is the date of the procedure?* Who performed the procedure?

Describe other treatment:

How was the area prepared before placing the sensor on the body?

Describe Other:

What products were used?

Other:

Did the product help minimize or prevent the skin reaction?
Yes No

Do you have a photo for our records?
Yes No

Complaint Information

Were the steps for patch adhesion followed according to the IFU?
Was the overpatch applied?

When was the overpatch applied?*

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Did this resolve the issue?

Did the issue occur during the 12 hour grace period?

Complaint Information

How long has No readings, Brief Sensor Issue or Sensor Error been displayed?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the issue occur during the 12 hour grace period?

Complaint Information

What is the issue? Document the whole sequence of event as described by the patient in their words.
At what point in the sensor session did this occur?

Is the issue related to a mobile device?

Is the device “rooted” (Android) or “jailbroken” (Apple)? Is the patient using a third party app?

Complaint Information

What treatment was used to stop the bleeding?

Other:

Did the blood go beyond the sensor pod/wearable?

How long did the bleeding last?

Complaint Information

Document the dosage and frequency

Did the patient take over 1000mg of paracetamol?

Complaint Information

Which step was difficult in deploying the sensor/wearable?

Did the applicator release the sensor/wearable?.

Was the needle exposed when the applicator was removed?

Was the applicator dropped?

Complaint Information

What calibration message appeared?

What display device is showing the calibration screen?

Has the patient previously calibrated?

Was the calibration value entered on two displays?

Was the calibration entered according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Complaint Information

When did the sensor failure occur?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Product and Complaint Information

Issue Description

What is the date the issue occurred? *

Your Issue *

Please describe the issue you're experiencing

Product Information

Product Type*

Lot Number * No Information

Insertion Date *

Insertion Site *

Receiver SN Serial Number * No Information

Transmitter SN/G7 SN * No Information

What kind of display device do you use to access your values?*

Can you upload your data to Clarity?* Yes No

Complaint Information

Has a Blood Glucose Meter reading been taken for comparison?

Unit of Measure

BG meter reading location

BG Meter Reading

CGM Reading

BG Meter Reading

CGM Reading

Did the patient experience any symptoms prior to and/or at the time of the event?

Was there any treatment provided to alleviate symptoms prior to and/or at the time of the event?

What specifically was the treatment provided and by whom? No Information

What is the patient’s current condition?
No Information

Was the BG value confirmed with a second measurement within a 5-minute period?

Have there been similar inaccuracies with this sensor session?

Prior to noticing the difference between CGM and BG, were calibrations entered?

Did you calibrate the CGM after you noticed the difference?

Did the calibration bring the CGM reading into the expected range?

Prior to the event did any of the following occur that could contribute to a discrepancy between the CGM and BG values?

Rubbing/bumping/laying (compression) on transmitter / wearable (G7)

Poor patch adhesion

Using multiple BG meters during sensor session

Improper CGM sensor / wearable (G7) storage

Dialysis

Critically ill

Expired test strips

MRI, CT scan, Diathermy

Not Washing hands prior to finger stick

Unable/Unwilling to answer

Other

Other:

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency No Information

Did the patient take Hydroxyurea?

Document how much dosage, frequency and date/time of last dose prior to the inaccuracy
No Information

Did the issue occur during the 12 hour grace period?

Complaint Information

Describe the skin reaction from insertion to onset (as stated by patient)? (Select all that apply)

Itching

Burning

Rash

Redness

Inflammation/Swelling

Pimples/Bumps

Blisters

Dry/Flaky Skin

Scar

Drainage/Watery

Pustules

Infection

Other

Describe other reactions

Describe the location of the skin reaction?

Describe other locations:

Did the patient mention if they are immunocompromised?
Yes No

What is the reason? (Examples, people being treated for cancer, organ transplant, HIV, or those receiving high-dose oral steroids.)

What is the patient’s current status?

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Describe the Treatment

What is the name of the medication?

What date did the patient start taking the medication? *

What is the date of the procedure?* Who performed the procedure?

Describe other treatment:

How was the area prepared before placing the sensor on the body?

Describe Other:

What products were used?

Other:

Did the product help minimize or prevent the skin reaction?
Yes No

Do you have a photo for our records?
Yes No

Complaint Information

Were the steps for patch adhesion followed according to the IFU?
Was the overpatch applied?

When was the overpatch applied?*

Did you use a Dexcom overpatch only or a decorative overpatch only, or both?

Where was the decorative overpatch purchased?

Did this resolve the issue?

Did the issue occur during the 12 hour grace period?

Complaint Information

How long has No readings, Brief Sensor Issue or Sensor Error been displayed?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the issue occur during the 12 hour grace period?

Complaint Information

What is the issue? Document the whole sequence of event as described by the patient in their words.
At what point in the sensor session did this occur?

Is the issue related to a mobile device?

Is the device “rooted” (Android) or “jailbroken” (Apple)? Is the patient using a third party app?

Complaint Information

What treatment was used to stop the bleeding?

Other:

Did the blood go beyond the sensor pod/wearable?

How long did the bleeding last?

Complaint Information

Document the dosage and frequency

Did the patient take over 1000mg of paracetamol?

Complaint Information

Which step was difficult in deploying the sensor/wearable?

Did the applicator release the sensor/wearable?.

Was the needle exposed when the applicator was removed?

Was the applicator dropped?

Complaint Information

What calibration message appeared?

What display device is showing the calibration screen?

Has the patient previously calibrated?

Was the calibration value entered on two displays?

Was the calibration entered according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

Complaint Information

When did the sensor failure occur?

Were the steps for insertion, cleaning, and starting the session followed according to the IFU?

Did the patient take medication containing acetaminophen (paracetamol)?

Document the dosage and frequency

Did the patient take Hydroxyurea?

Document the dosage and frequency

I consent to Dexcom processing my personal information listed above and contacting me for the purpose of providing Technical Support assistance.

LBL018772 Rev001