U.S. Product Support Request

We attempt to support all requests via email, and we will only attempt to call if needed.

If you are a Stelo customer or want to learn more about Stelo, please visit Stelo.com for assistance

Note: Serial Number is required to validate if the issue is a product failure, if a replacement is necessary for reasons unrelated to product failure, we may provide goodwill replacements as a courtesy. Please be aware that goodwill replacements are subject to quantity limitations in accordance with Dexcom’s Sensor Replacement Policy. For further details on the policy, please visit the Sensor Replacement Policy.

To request Overpatches, please visit Overpatch Form.
For immediate assistance, you may also visit the Dexcom Frequently Asked Questions page at https://www.dexcom.com/faq.
This form is only for patients who reside in the United States. If your Dexcom product was obtained in Canada, please submit a Canada Product Support Request.
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Patient Information

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LBL018772 Rev001