Need help with your Sky?
Need help with your Sky?
If you need help with your Sky, or have any questions, visit
sky.com/help or call 03442 411 653
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Want Sky in your flat?
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FAQs
Your questions answered
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General
The signal on my TV has stopped working. How do I get it working again?
There may be a problem with your dish or box. Please contact Sky Customer Services on 0844 241 1653 and they’ll be happy to assist you.
What kinds of Sky packages are available?
Please contact Sky Customer Services on 0844 241 1653 and they’ll be happy to assist you.
How do I check my existing Sky account?
Please contact Sky Customer Services on 0844 241 1653 and they’ll be happy to assist you.
I’ve received a text/email from Sky advising that I need to organise access to the communal TV system in my building via my building management company. Why is this required?
To enable us to complete your Sky-Q TV installation we will need access to the communal system so that our engineers can install a Plug-in adapter or connect your satellite cable to the Sky-Q ready equipment already installed.
Sky Q
Is Sky Q available in my flat?
Yes, there are three ways in which you might get Sky Q; via a block that has already had its communal system enhanced for Q, via a Plug-In Adapter or via a mini dish.
Who do I contact about getting Sky’s Plug-In Adapter?
Residents call Sky as per the normal order process, you need not ask specifically for the adapter, Sky’s system will intuitively know if you require Sky Q through an adapter.
Is there an additional cost for Sky’s Plug-In Adapter?
No, the standard install fee still applies.
Will I need to have my MA’s permission to have the adapter installed?
We will need access to the area where the communal system is situated, this is usually in a riser cupboard or external cabinet. We will require you to organise access through your building management company so that our engineers can install the adapter.
How long will the engineer need to be in the block to install the adapter?
The install will be part of the resident’s set top box install and not take much longer than a standard customer installation.
I live in a block of flats and want to get Sky Q? Will getting Sky Q affect the other residents in my building?
No. The new switch will run both Sky Q and Sky+ so all residents can still receive Sky TV.
As a resident/Sky customer, what do I need to know about the Plug-In-Adapter?
The Plug-In Adapter for Sky Q is a new and additional method of installation Sky can now use to be able to offer our wide range of products and content. The installation of the adapter is included as part of the visit to set up your Sky TV.
Our sales systems will pre-determine which install method is best for your circumstances; the Plug-In Adapter is not something which can be chosen by a customer or sales advisor.