Beyaz Saray - איסטמבול

Staff were generally very friendly and helpful. It was most helpful to be able to leave a laqrge bag with the hotel while we went on tour for a few days, before we returned to the hotel.

The staff went out of their way to ensure our needs were catered for.

Barman one night was too busy washing glasses so he could serve customers with their drink orders. More staff were needed on this particular occassion. Bigger size bedspread/top sheet was needed as the one provided barely covered the top of the mattress.

It is excellent if you are visiting Istanbul just to leisure and have a nice city trip

Room Service is not consistent, once we used it, everything was perfect, while second time was completely opposite to previous one.

The hotel does not live up to the photographs on the website - it is very far from the splendid, luxurious photographs which led me to book my stay. The room we stayed in had no natural light and looked out onto a undercover shopping centre. The smell of cigarettes was horrific, even in my 'non-smoking' room.

The staff was always very nice and tried always to help.

The rooms looking into the mall are simply not acceptable for a four star hotel. The entranve through the mall is not comfortable or what is expected for a four star hotel.

The breakfast is good,room service is qweek.

Standart room very small,durk and old.

nice comfortable hotel, great location.staff is friendly and helpfull. Location is excellent, very close to the old city - Grand Bazaar area - and tramway very close

The room was spacious, an upgrade, very quiet and clean

very nice breakfast (better than Ankara Sheraton!), excellent loaction within walking distance to the Grand Bazar, Also liked the tour company (Grey Line) that is contracting with the Hotel. We went on two tours and they were GREAT! picked us from the hotel and returned us back :)

cant think of anything really

Very clean and fresh with very friendly, helpful staff and really close walking distance to all the major sights in Istanbul. If wanted tram service just outside hotel, 3 stops to Hagai Sophia. Blue Mosque and Topkapi palace and 6 stops to spice market and Eminou for boat trips, only 3 TL per trip or get travel card and top up.. Also modern shopping streets to left of hotel. Grand Baazzar 3 mins walk across square, amazing (closed Sundays) and Beyazit mosque ( one of he 4th oldest mosques), right outside the front door. I'm going back, so much more to see and do.