AMDOCS OPTIMA KNOWLEDGE BASE

narrow by:

What I learned at CEM in Telecoms[...]

How CSPs can achieve cost savings in a market that is increasingly competitive

Why an intelligent cloud strategy is key[...]

Service providers need to address internal resistance to change from veteran employees who have built their careers on legacy on-premise systems.

Survey findings on the future of telecoms[...]

New digital services are a key driver of change in monetization systems, but the high cost of transformation continues to slow down progress

eSIM: an immediate growth engine for innovative[...]

Impressions from AfricaCom 2018

With 14,000 attendees and 400 exhibitors, AfricaCom is clearly the most important Information Communication Technology event on the African continent.

Khabib, McGregor and the death of the[...]

How missing the UFC flight between McGregor & Khabib’s helped me appreciate HubSpot’s new approach to customer acquisition

‘Self-service first’ is a winning mindset

Last week I was in New Delhi, a city of contradictions. It wasn’t my first time there, nor will it be my last. But out of all my visits to India, this one was the most inspiring.

100 Smart Cities…in India!

Last week I was in New Delhi, a city of contradictions. It wasn’t my first time there, nor will it be my last. But out of all my visits to India, this one was the most inspiring.

How to slash total cost of ownership[...]

The advantages of open source technology are clear – reduced maintenance & licensing fees, and higher performance.

Show me the money – The advantages[...]

The advantages of open source technology are clear – reduced maintenance & licensing fees, and higher performance.

Up, up into the cloud we go!

By now you’ve likely read the recent announcement issued by Amdocs together with Amazon Web Services (AWS) about how we will jointly develop solutions to help communications service providers drive […]

The necessary evils of unlimited data plans

As the global obsession with data usage continues to rise, it’s no surprise that the telecom market has seen decent growth of 2.2% over the past year. While that’s good […]

The next step in the digital journey

I’ve recently noticed the growing trend of service providers adding new/third-party services to their core offerings, and I like it. In an apparent attempt to hedge against cord cutting, operators […]

CIS is moving to the cloud, making all of us winners

Customer Information Systems (CIS) are moving to[...]

You’ve heard about it like I have: deregulation is opening up the utility marketplace with new entrants eager to offer us a choice in providers. Unfortunately that competition has been […]

The rise of the prosumer in the[...]

The time has passed when electricity was only provided to a consumer by their local utility. Today, prosumers and micro-businesses are creating their own electricity, and are looking to sell […]

Portrait of a successful midsized utility

How does a utility company become a resounding success and a great example of how best to serve the local community? Customer centricity is the name of the game. Putting […]

Could an upgrade (really) save me money?

“It’s really nice not to have a car payment” –I don’t know how many times I’ve uttered those words over the last 17 years. It burned some oil and wasn’t […]

Keeping the customer experience alive and well

We’ve all heard the corporate cliché – the customer is king, but providing a consistent royal treatment can sometimes be challenging. While supporting the holistic lifecycle management of your customers […]

Serving the next 3 billion subscribers

Amdocs Optima and MFS are enabling the digital ecosystem that will serve the next 3 billion subscribers, offering service providers of all sizes the possibility to go digital with Choice, […]

Monetizing the global data frenzy

As I reflect on 2016 and the global events that captured the attention of the world, it’s hard to ignore our obsession with data. The 2016 Olympics, for example, was […]

Second generation MVNOs are moving beyond discounting

The MVNO market is changing rapidly, Telesperience’s Teresa Cottam looks at how the next generation of MVNOs are different to those who have gone before. For a long time, the […]

How can MVNOs deliver organic customer growth[...]

Telesperience’s Teresa Cottam looks at what MVNOs can do to deliver against their aggressive growth plans. The press frequently reports fairly negative or cautious outlooks for telecoms service providers. Yet […]

Welcome to the Spotlight: Why Billing and[...]

In most organizations, billing and commerce systems have traditionally been relegated to the back office, managed by IT professionals who led ongoing processes, as well as defined its requirements, scope, […]

Banking, mobile money and voice-as-data boost the[...]

Telesperience’s Teresa Cottam looks at how the MVNO market is developing in Africa. MVNOs are a feature of saturated markets in Europe and North America – encouraged by regulators to […]

Small operators can thrive, as long as[...]

Caroline Gabriel, Research Director, Rethink Technology Research What is the future for the small service provider? Every day we hear of operators merging in order to achieve greater scale and […]

The Customer – Obsessed Digital Enterprise

Working with Forrester Consulting on the Modernize Billing Solutions to Future-Proof Customer Relationships (LINK) research, I was introduced to a the term “Customer-obsessed organizations”. This made me think: are businesses really “obsessed” with their customers? What does it even mean for an enterprise, to be “customer-obsessed”?

Cloud BSS in telecom will transform the[...]

By Caroline Gabriel, Research Director, Rethink Technology Research Small and medium-sized businesses (SMBs) in many sectors have transformed their economic model by turning to services hosted in the cloud. In […]

Smaller CSPs must be agile to survive[...]

In the telecoms market where consolidation is rampant, it is easy to assume that size is all that matters in the battle to survive the twin tidal waves of rising data usage and over-the-top (OTT) competition.

The Impact of eSIMs on the Telecom[...]

Imagine a world where, instead of needing to replace your SIM card when switching between operators or while roaming, configuration can be handled manually or over-the-air (OTA). The embedded SIM […]

Enabling the Service Provider of the Future,[...]

Are you struggling to provide the experience your customers not only request, but demand? Has growing your business taken a back seat to contending with new and agile competitors? Faced […]