Workforce Optimization Software Featured Articles
- Numonix was honored with 2017 Communications Solutions Product of the Year Award for the innovation in the RECITE interaction recording solution. RECITE separated from the …
7/28/2017 - Verint announced a new partnership with workforce optimization provider Group Elite Communications, which would pair Verint's customer engagement solutions with Group Elite's services, …
7/26/2017 - IST, a company largely regarded as a customer experience technology specialist, has several locations around the world. From Saudi Arabia and the United Arab Emirates …
7/21/2017 - This week, TMC awarded Avaya with a 2017 Communications Solutions Product of the Year Award. Avaya Equinox is a unified communication and collaboration platform that …
7/20/2017
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Creating Accurate Forecasts in Enterprise Workforce Management
Top 10 Ways To Boost Contact Center Agent Performance
Benefits of Call Recording & Call Monitoring for a Call Center
Investigating the Value in Integrated Speech Analytics
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Workforce Optimization Software Industry News
Fed Up: New Study by The Northridge Group Reveals 81% of Consumers Likely to Switch Companies as a Result of Poor Service8/1/2017 8:59:12 AM
TCN and Global Connect Prevail in Federal Circuit Appeal of Web-Based Voice Messaging System Patents8/1/2017 6:59:12 AM
ArisGlobal Releases the Industry's Only E2B(R3)-Compliant Safety Multi-Tenant Cloud Platform7/26/2017 9:05:26 AM
Global Flexible Endoscopes Market 2017-2021: Growing Demand for 3D & HD Flexible Videoscopes - Research and Markets7/26/2017 6:59:23 AM
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