Technical Questions

Feel free to check out our System Requirements page to see if your hardware is up to snuff.

Rosetta Stone® Language Learning Download includes everything you know and love about our traditional Rosetta Stone® Language Learning CD-ROM set, with one major advantage: instant download. With Rosetta Stone® Language Learning Download you can start your language learning instantly after purchase. See our Download FAQs for the full details.

Both our Online Subscription and Rosetta Stone® Language Learning CD-ROM products support computers with Windows or Mac operating systems. See our full System Requirements.

Setting up your headset a great way to ensure your experience with Rosetta Stone® is smooth. Choose your operating system to get step-by-step instructions:
Windows XP
Windows Vista, Windows 7
Windows 8
Mac OS X

While we do our best to ensure our products work as often as well as possible, errors do happen. If your issue provided you with an exact error code, visit our Support Portal and run a search for the exact error code.

First and foremost, make sure your computer meets the minimum system requirements. If it does, then you're off to a good start.

If you happen to have the Online Subscription then you're in luck, as the program is entirely browser-based and requires no installation. For our Rosetta Stone® Language Learning CD-ROM and Download however, installation is required. A handy wizard will walk you through the process when you insert the CD or you can follow the instructions on the download pages.

If you need a bit of further guidance, see this video if you're installing on a Mac. If you're on Windows, check out this video.

Got your hands on a copy of our Rosetta Stone® Language Learning CD-ROM but lack a CD drive to install it on your computer? While this makes things a bit more difficult, it is still entirely possible.
For step by step instructions, head over to our Support Portal.

The software can be installed on up two computers for use for up to five family members.

Audio Companion™ is specially designed audio that compliments the core Language Training lessons so you can continue practicing your language away from your computer. These are audio-only files that are separate from our selection of mobile apps. You can download audio companion files from the Settings icon in the toolbar of your program. Follow this article for step-by-step instructions.

There are plenty of reasons to deactivate your Rosetta Stone® product, from a simple return to migrating to a new computer. Deactivating is a simple process that can be done through the program interface itself.

1. Click on the Settings icon in the Toolbar
2. Click on Add or Remove Languages
3. Click Deactivate Products

Still need help? Try this comprehensive walkthrough.

Things are a slightly bit different if you're on Version 3. See the walkthrough.

 

Within the product interface, you can renew your access to the online features by hovering over your name and then selecting My Account. If you're unsure what My Account is, check out this article.

Rosetta Stone® Language Learning CD, Download, and Version 3 users also have options to purchase or renew an online subscription. Get more information in this article.