Member and Customer Service
American Library Association
50 East Huron Street
Chicago, IL 60611
1-800-545-2433, option 5
1-312-280-4299
1-312-944-2641, fax
8:30am - 4:30pm (Monday-Friday)
[email protected]
Mission
As one of the primary support units for the entire organization, we are committed to member satisfaction and to providing the highest and most efficient service to our members and customers.
Responsibilities
- Processing of applications and payments for membership, and subscriptions.
- Order fulfillment of single copy sales publications
- Processing of claims for missing journals
- Call Center operations
- Maintaining the integrity of the membership database
- Meeting registration management for divisional institutes, symposiums, affiliates, and e-learning courses.
Initiatives & Projects
- Improve staff communication skills through ongoing departmental training programs
- Ongoing review of departmental procedures and workflow changes to increase responsiveness to members and improve member/customer satisfaction.
- Continued research of the latest call center technology, to increase communication and department efficiency.
Staff
Vicki Williams
Manager, Member and Customer Service
[email protected]
Liza Carr
Membership Specialist/Customer Service Team Leader
[email protected]
Brenda Dandridge
Customer Service Representative
[email protected]
Carlene DiNella
Administrative Assistant II
[email protected]
Kyria Redd
Customer Service Representative
[email protected]
Yolonda Washington
Customer Service Representative
[email protected]
