Rainmaker Digital is always looking to add quality people to our team so we can continue providing top rate documentation and help desk support for our customers.
We are a growing company with more than 160,000 customers worldwide using our WordPress based solutions, and we are hiring for our Support and Documentation teams.
Available Positions:
If you like to work from home and enjoy helping others online, then we would like to talk with you, regardless of where you are in the world.
Our new team members have great potential to move into other positions after proving yourself to the team. This may mean a move into a developer position, moving over to support other products and offerings, or any of the other roles and responsibilities within Rainmaker Digital.
Customer Success Specialists
As a Customer Success Specialist for Rainmaker Digital, you will be empowered to provide world-class support utilizing your technical knowledge, problem solving skills, and the tools and training we provide to our team members. Every customer brings something different to the table, so you will have the opportunity to identify and solve unique challenges as part of your responsibilities.
Customer Success Specialist – Rainmaker Division
Qualifications
- Extensive knowledge of the Rainmaker Platform
- Familiarity with our Scribe and StudioPress products is a plus
- Strong understanding of WordPress
- Solid troubleshooting and communication skills
- General understanding of PHP, jQuery, HTML and CSS
- Self-disciplined, self-motivated, and team-oriented
- Willingness to test and learn new features as they are introduced to the Platform
- Enjoy customer support and want to excel at helping our customers
Job Duties
- Answering customer support requests related to the Rainmaker Platform
- Formulating creative solutions based on customer needs
- Troubleshooting customer sites and resolving product issues
- Spotting bugs and creating comprehensive bug reports
- Identifying and reporting trends in customer requests and feedback
Customer Success Specialist – StudioPress Division
Qualifications
- Extensive knowledge of Rainmaker Digital products, in particular, StudioPress Genesis and Genesis child themes
- Familiarity with our Scribe and Rainmaker Platform products is a plus
- Strong understanding of of WordPress
- Solid troubleshooting and communication skills
- General understanding of PHP, jQuery, HTML and CSS
- Self-disciplined, self-motivated, and team-oriented
- Willingness to test and learn new products as they are developed by us
- Enjoy customer support and want to excel at helping our customers
Job Duties
- Answering customer support requests related to StudioPress
- Troubleshooting customer sites and resolving product issues
- Spotting bugs and creating comprehensive bug reports
- Identifying and reporting trends in customer requests and feedback
Customer Success Specialist – Synthesis Division
Qualifications
- Extensive knowledge of NGINX, Ubuntu, PHP, MySQL, Apache
- Familiarity with Rainmaker Platform, Scribe and StudioPress products is a plus
- Strong understanding of WordPress
- Solid troubleshooting and communication skills
- General understanding of DNS, jQuery, HTML and CSS
- Self-disciplined, self-motivated, and team-oriented
- Willingness to test and learn new features and configurations as they are introduced to the Platform
- Enjoy customer support and want to excel at helping our customers
Job Duties
- Answering customer support requests related to Synthesis Hosting
- Troubleshooting customer sites and resolving product issues
- Diagnosing and resolving technical hardware and software issues
- Spotting bugs and creating comprehensive bug reports
- Identifying and reporting trends in customer requests and feedback
A Customer Support Specialist has:
- Patience, empathy, open-mindedness, and a sense of humor
- Strong English writing and communication skills
- Passion about self-improvement, learning new skills, and teamwork
- Dependability, dedication, and is time-management savvy
- A flair for breaking down complex technical jargon for non-technical users
- Excellent problem solving skills and ability to think outside the box
- Willingness to expand knowledge as it relates to all our product offerings
Hours and Expectations
- Multiple shifts available
- Be reachable via work specific chat and email.
- All support opportunities are part-time contract positions, with potential to expand in the future.
If you’re qualified and interested, contact us at jobs (at) rainmakerdigital (dot) com without spaces. Please use the subject line “Customer Success Job Applicant submission.”
Be sure to include your credentials, experience, and portfolio or GitHub username. You should also include a paragraph or two about what position you are interested in, why you’d like to work with us, and why you would be a good fit.