1. What is this class action settlement
In 2003, the Schlesinger v. Ticketmaster class action lawsuit was filed, alleging that Ticketmaster failed to fully disclose to consumers all aspects of its UPS and order processing fees. While vigorously defending the lawsuit, Ticketmaster settled the case in 2013, with the court granting final approval of the settlement in February 2015.

The settlement class generally includes all consumers who purchased tickets on Ticketmaster.com between October 21, 1999, and February 27, 2013 (the “class period”).

2. Why do I have discount codes and ticket vouchers
As part of the Schlesinger v. Ticketmaster settlement, Ticketmaster agreed to provide:

3. How many codes and vouchers do I get?

1. Each class member received one discount code for each Ticketmaster.com purchase made during the class period, up to a maximum of 17 discount codes.
    
2. Each class member who used UPS delivery for a ticket order during the class period also received one UPS discount code for each UPS delivery he or she paid for over the class period, up to a maximum of 17 UPS discount codes.
    
3. Each class member also received one ticket voucher for each Ticketmaster.com purchase the class member made during the class period, up to a maximum of 17 ticket vouchers. This voucher is potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

4. Where do I find my discount codes and ticket vouchers?
Your discount codes, UPS discount codes, and ticket vouchers are made available to you under the “Active Vouchers” link in your Ticketmaster account at https://www.ticketmaster.com/member/vouchers.

If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

5. Can I redeem my ticket vouchers for any event on Ticketmaster.com or LiveNation.com?
Per the Settlement Agreement, class members will receive ticket vouchers that may potentially be redeemed for eligible general admission concert tickets at designated Live Nation owned or operated venues, subject to availability and limitations. Additionally, at Live Nation’s discretion, the events selected may also include Live Nation clubs such as the House of Blues. It is not contemplated by the settlement that Live Nation will make available any tickets for concerts that it promotes in third party buildings, including arenas and stadiums.

6. Where can I find events to use my ticket vouchers?
You can find eligible events here: http://settlement.livenation.com. The eligible event list will include select events at Live Nation owned or operated venues, subject to availability and limitations.

7. Are the ticket vouchers redeemable for any ticket?
No. The vouchers are potentially redeemable for two eligible general admission tickets for select events held at Live Nation owned or operated venues, subject to availability and limitations. You can find eligible events here: http://settlement.livenation.com

8. Am I guaranteed tickets to eligible events using my ticket vouchers?
No. While all class members’ ticket vouchers are eligible for redemption for qualified events, ticket vouchers will be redeemed on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

9. Can I apply the discount codes or ticket vouchers to a previously placed order?
No. You cannot use your discount codes, UPS discount codes, or ticket vouchers for previously placed orders.

10. Can I combine the codes and ticket vouchers together?

• You can combine up to two discount codes per transaction ($4.50 total).
• If you elect UPS delivery, you can combine up to two discount codes ($4.50 total) and up to two UPS discount codes ($10.00 total) per transaction (for a total discount of $14.50).
• Ticket vouchers cannot be used with any other discount or UPS codes.

11. Can I transfer my codes or vouchers to someone else?
No. Discount codes, UPS discount codes, and ticket vouchers can only be redeemed by the class member. They are non-transferable.

12. How do I know if I qualify for a ticket voucher?
Please email [email protected].

13. Where do I apply my discount codes?
To redeem your $2.25 discount code or $5.00 UPS discount codes, log on to www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop.  Enter the code(s) you would like to use in the applicable area on the billing page. Please note that discount codes may not be redeemed via mobile or mobile apps.  For step by step instructions, check out more info at http://settlement.livenation.com.

14.  Where do I apply my ticket vouchers?
To redeem your ticket vouchers, log onto www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop and find your ticket vouchers, then click here. Note that voucher redemption is only available for events that are linked from this page.  Once you select an event, click the “Redeem” button.  On the billing page, look for a “voucher code” link and enter your code to receive your discount(s). Please note that ticket vouchers may not be redeemed via mobile or mobile apps.   For step by step instructions, check out more info at http://settlement.livenation.com.

15. Can I use the mobile app or mobile web to redeem my discount codes or vouchers?
Discount codes, UPS codes, and ticket vouchers cannot be redeemed on the mobile website or the mobile app.  See FAQs 13 and 14 for information on how to redeem your discount codes and ticket vouchers on your desktop or laptop.

16. I think I should have more discount codes and ticket vouchers than I see in my account. What should I do?
Please email [email protected].

17. Can my ticket voucher be used more than once if I only used it for one ticket?
No. Each ticket voucher can only be used once, and then it will no longer be valid and it will no longer be viewable in your account.

18. Why are there no events in my area?
Per the terms of the Settlement Agreement, Ticketmaster will provide tickets across a variety of events that take place only at Live Nation owned or operated venues. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.  If the current list of events does not include an event in your area, please check back periodically, as new events may be added.

19. Are wheelchair accessible seats available for ticket voucher redemption?
Yes. Eligible general admission tickets available for ticket voucher redemption are wheelchair accessible. Please redeem your voucher for your selected event.  The venue will accommodate your accessible needs at the event.

20. Why can I only redeem my ticket voucher for these events?
Under the terms of the Settlement Agreement, ticket vouchers can only be redeemed for eligible events at Live Nation owned or operated venues in the U.S. on a first come, first served basis. Please continue to check back, as more events may be added periodically. For an updated list of eligible events, visit http://settlement.livenation.com.

21. When will my discount codes and ticket vouchers expire?

• Your discount codes and UPS discount codes will expire on June 18, 2020.

• Your ticket vouchers will be valid for eligible events (which can be found here: http://settlement.livenation.com) until no further tickets are available for any listed events and/or no further events are posted. Ticket voucher redemption is on a first come, first served basis. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

22. Why will everyone who got a ticket voucher not get a ticket?
The Settlement Agreement limits the number of tickets that are to be made available for voucher redemption in a given year, and vouchers are redeemable on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

23. Why can’t I use my ticket voucher for every event on LiveNation.com and Ticketmaster.com?
Per the terms of the Settlement Agreement, Ticketmaster is making tickets available to select concerts at Live Nation owned or operated venues across the United States. Not all events ticketed by Ticketmaster, nor all Live Nation concerts, are eligible for ticket voucher use.

24. How can the ticket vouchers be sold out?
Ticketmaster provides, per the Settlement Agreement, an allotment of tickets to the eligible events for which tickets may be purchased using vouchers.  Once all tickets available for voucher redemption have been purchased for a particular event, vouchers may no longer be used to purchase tickets for that event.

The Settlement Agreement limits the value of tickets that are to be redeemed in a given year. Please be aware that due to high demand and limited ticket availability, we expect these tickets to be redeemed quickly.  Check back frequently as additional tickets and/or events may be added periodically.

25. How do I sign up for notifications?
To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

26. When are you releasing more tickets?
Per the Settlement Agreement, Ticketmaster is responsible for making tickets available for ticket voucher redemption based on the value of tickets redeemed using vouchers during the prior year. New tickets may be made available periodically. For the most up-to-date information, please check http://settlement.livenation.com frequently.

To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

Please note, discount codes and UPS discount codes can still be used on primary tickets on Ticketmaster.com. Log in to your account to view your discount codes and UPS discount codes and search for events.

27. I no longer have access to the email I used to set up and access my Ticketmaster account. What should I do?
You can contact Ticketmaster here: http://www.ticketmaster.com/h/customer-service.html

28. Who do I contact if my question isn’t answered here?

• If you have a question about the lawsuit or the benefits to which you are entitled, or if you believe you did not receive codes or vouchers that you should have received, please reach out to Garden City Group at [email protected].

• If you have a question about how to access your account, how to use your codes or vouchers, or how to find eligible events, please reach out to Ticketmaster customer service at http://www.ticketmaster.com/h/customer-service.html.

Transferring does not mean to exchange tickets.

Go to My Account (same one used to purchase) and click the Transfer button on your order. You'll be able to transfer some or all of your tickets.

Desktop Example
Mobile App Example

Then follow the simple steps and remember, the recipient's email address must be different than the sender's email address. The recipient will need to sign in or create a Ticketmaster account when accepting tickets.

Please Note: Not all events have the Ticket Transfer option. If there is no Transfer button on your order, Ticket Transfer is not available.

Get our app to send tickets from your phone (app is only available in the US and Canada)

We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).

Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.

If you are having difficulty transferring your ticket, Click HERE to Contact Fan Support.

Just click the Sell button on your order in My Account to start the easy step-by-step: you'll select only the tickets you want to list, set your price, and enter your debit card or checking account info.

Desktop step by step guide

You can edit or remove your listing anytime, and you'll get paid by direct deposit or pay-by-debit within 7-10 business days after your tickets sell.

You must have a US bank account to sell tickets for an event in the US.

Not all events or tickets are available for resale. If you don't see a Sell button, selling your tickets though Ticketmaster is not allowed.

Tickets purchased over the phone with Ticketmaster or through a third party are not available for resale through Ticketmaster Fan-to-Fan Resale.

Please Note: Sometimes the minimum price a ticket can be resold for is the face value of the ticket. This may be restricted by the venue, artist or promoter of the event at their own discretion.

Still need help? Contact Fan Support

Canceled events are tough, but at least refunds are easy.

If you bought tickets online or over the phone, you won’t need to do a thing. We’ll let you know the event is canceled and automatically refund your order (except UPS fees) to the same card used for purchase. All refunds should be received within 7-10 business days after we learn the event is canceled.

Note: postponed or rescheduled events are handled differently.

Yup, including the tickets you print at home that show your name. Just hand them the tickets and they'll get in no problem.

You can also look for a Transfer button on your order in My Account to see if Ticket Transfer is available.