Do I need to register to find information and prices with respect to travel, flights and hotels in Destinia?

No.
To find information, compare prices or check availability there is no need to register in Destinia. You can make the availability and prices search without being asked to provide any personal information.

When and in which cases should I register as a Destinia user?

To purchase flights, hotels or trips you should complete the registration process. You will be asked for an e-mail address and password to permit access to your account in Destinia. You can access a record with all your operations, send requests, opinions and change your personal information, among other things, in the control panel.

How can I obtain the offers newsletter?

To receive the offers newsletter by e-mail, please click on this option when you register for the first time. If you are already registered and have not yet subscribed to the newsletter, you can do so here.

What should I do to stop receiving the Destinia offers newsletter?

Write to the address shown at the bottom of each newsletter to cancel your subscription to it. You can also do it here, or you can Contact with us by email requesting to be removed from the mailing list.

How should I cancel my registration in Destinia?

Write to us through ourcontact form and select the respective option, expressing your wish to eliminate all the personal and reservation information made by you from our database. In compliance with the Data Protection Law 15/1999, you will receive an e-mail from us confirming that your subscription has been cancelled within 72 business hours.

Is it safe to pay with a credit card through Destinia?

Yes, it is completely safe. As indicated in the security and authenticity certificate included in our Website, all transactions are made in a safe environment, in which all the information is treated in the strictest confidence.

Can Destinia ask me for any kind of additional documentation or a signed authorisation in order to confirm my flight? Why?

Yes. For security reasons, Destinia.com may ask users searching for flights for a copy of the documentation it considers necessary, with respect to them and their credit cards, as well as a brief authorisation signed by the holder. That documentation must be sent by fax to (+34)902 196 339 within the term indicated by our managers, and you should then confirm receipt of the same. If you fail to contact us within the indicated term, your reservation will be cancelled without notice.

Search and Availability of flights

After selecting the city of origin and destination for the flight and the dates on which you want to travel, Destinia.com offers in this first step a list with all the flights that have seats available and potential combinations of times and details of the flight, and the stops it has or the airline that operates the flight.

Enter the reservation details

After selecting the flight you want, Destinia.com provides you with a brief summary of your reservation, indicating the price including airport taxes and service fee, and then you should complete the passengers contact details, payment method details and whether you need an invoice of your flight or whether you want us to send the documents to another address. We ask you to check all the information before confirming the flight, as once confirmed, no changes can be made.

To make a modification in the details, before confirming press the “modify details” button. It is important that you read and accept the general purchase terms and conditions before making the reservation, as otherwise you will not be able to continue with the reservation process.

Do not move backwards in this field as you could create a double reservation and the airline company could cancel both reservations.

Your Flight reservation is confirmed

In this step we will show you a summary of your reservation in which, apart from including the flight details, we include the passenger contact details and payment method. We also show you the locator number of your reservation, so that you can print out the page and contact us in the event of a problem. This way, with the locator number shown on the screen, your flight is confirmed.

Can Destinia.com request me for any kind of documentation? Why?

Yes. For the safety of its passengers and their credit cards, Destinia.com may request a copy of the documentation it deems necessary and a brief authorisation signed by the holder. That documentation must be sent by fax to (+34)902 196 339 within the term indicated by our agents and you should then confirm receipt of the same. If you fail to contact us within the indicated term your reservation will be cancelled without notice.

How can I know whether my reservation has been correctly confirmed?

In step 3 of the flight confirmation you should see a locator and reservation number. If you don't see them your RESERVATION HAS NOT BEEN CONFIRMED.

What should I do if I don't receive the e-mail confirming my purchase?

Contact our Customer Service Centre Agents on +34915242400 to confirm the details of your reservation.

There is an error in my flight confirmation. What can I do?

If you have received confirmation of your request and the details are incorrect, please contact us immediately through our Customer Service Centre on +34 915 242 400 and one of our agents will help you.

Can I purchase a flight on the same day as its departure?

No. You must purchase the flight at least 72 hours before the time of departure.

Are the seats on the flight that appear as available in the search results list guaranteed?

Destinia is continuously connected to hundreds of airline companies through the Internet. The availability of the flights is generally updated almost immediately. However, connection errors may arise that make it impossible to confirm the seats when issuing the tickets.

The seats are guaranteed provided that the flight tickets can be issued within the established time.

What is an e-ticket? How does it work? What are its advantages?

An e-ticket is a process through which passenger information, ticket numbers, locator numbers and the price of the reservation are recorded directly with the airline company. The e-ticket functions exactly like a normal ticket, as you need it to pass through the check-in counters of the airline companies, but it also allows you to obtain your boarding card in advance through the Internet.

How can I check in online?

You can now purchase your flight, check-in online and go directly to the boarding gate with your printed ticket from your own home.
You can usually do this between 22-24 hours and 2 hours before your flight.
Depending on the conditions set by each airline company, you can even select your seat, thus avoiding queues.
Consult the special conditions and method for checking in online for each company through the links of each one below.
Avoid having to stand in line and use the auto check-in option to check in online!
http://destinia.co.uk/flights/checkin

I want to check the status of my flight. Where can I do this?

If you want to check the status of your flight, you can do so through the link we will send you in the confirmation voucher.

I've lost the confirmation e-mail. How can I retrieve the information on my e-ticket?

You can access "MY ACCOUNT" in the Destinia home page and, using your e-mail address and the password given to you by Destinia when you registered as a client, you can send the confirmation and e-ticket to yourself as often as you want, in addition to checking the status of your reservation.

In the event of a change in my flight, how will I know?

In the event of having to make a change or if there is a problem with your flight, Destinia.com will notify you by e-mail and/or phone, by calling you or sending an sms. Please give us a valid e-mail and telephone number so that we can locate you. We also remind you to check your e-mail 72 to 24 hours before your flight departure in case we have tried to contact you using that method.

I have a confirmed flight with Destinia: Can I cancel or change it?

If you want to change or cancel a flight purchased and confirmed through Destinia, you must contact us and we will inform you about the terms and conditions of the purchased tickets.
Most economy class fares do not admit cancellations or modifications. After consulting the airline company about the respective penalization and the possibility of making the cancellation/change in your flight, if you are in agreement, please send an e-mail authorising that change under the specified terms and conditions to the e-mail address provided by our agents.

Is it possible to change the name in a ticket?

No, changes in name are not permitted by the airline companies.

I have purchased a return ticket. Can I just use the inbound part?

No, as you purchased a return ticket, if the outbound flight is not used, it will automatically be cancelled by the airline company.

There is an error in my flight confirmation. What can I do?

If you have received confirmation of your request and the data are incorrect, please contact us immediately through the Customer Service Centre on +34915242400 and one of our agents will help you.

How do I pay for my flight?

Through VISA, MASTERCARD, AMERICAN EXPRESS or DINERS CLUB credit cards.
You must be over 18. Enter the names and surnames of the passengers as they appear in the ID or passport, a credit card number and expiry date and the CVV2.
The CVV2 code is a number indicating that your credit card is authentic. The CVV2 is printed on the plastic on which your card is issued and is unique and demonstrates the validity of your card. The CVV2 position depends on the type of card. In the case of VISA/MASTERCARD cards it is printed on the strip on the back where the space for the cardholder signature is located. The code consists of the last three digits of the number printed on the strip. In the case of American Express cards, this code corresponds to the four numbers printed above the card number.
Destinia.com advises you not to use debit or Electron cards, as these cards may not be admitted by the airline companies or cause a duplicate charge to be applied to your credit card.
We also offer you the option of paying for your ticket by bank transfer. Click on this option in step 1 Payment method.
The account number will appear immediately along with the instructions for confirming the flight.

When is the charge applied to the card authorised for payment?

The billing period depends on the type of card you used to make the purchase, the airline company you selected and the type of agreement existing between your bank and the card you use to make the payment.

A duplicate charge has been made to my card. What is the reason for this?

If you have detected a double charge in your bank account this is because the card you gave us to pay for your reservation is a debit card. As soon as you inform your bank that you have paid an airline ticket with a debit card the duplicate amount charged to your account will be unblocked. This occurs because global airline reservation systems are not designed for payments with debit cards. Your bank will inform you about approximately how long it will take to receive the reimbursement.

How can I confirm a flight for an unaccompanied minor?

A reservation for an unaccompanied minor must be made directly with the airline company.

I need a special service. How do I request it?

If the reservation is made through our Website, request the service you want in the observations field and check with our Customer Service Centre on +34915242400 that this service has been confirmed by the airline company.
If making the reservation over the phone, inform your service agent about the service you require. Confirmation of that service depends only on the airline company.

How much luggage is allowed on my flight?

The luggage allowance depends on the airline company, the fare paid and the route. As a general rule, on domestic and European flights the luggage allowance in regular airline companies is about 20 kg per passenger. This information is given as a guide. To find out the exact weight for your reservation please call our Customer Service Centre on +34 915 242 400.

Do LOW COST flights include the luggage allowance?

No, luggage is not included. The reservation process will indicate whether checked-in luggage is included, in which case you should say how many pieces of luggage you want to check in and recalculate the total price of the reservation.

Overbooking or Overselling

In the event of overbooking or overselling, the sole, exclusive responsibility rests with the airline company in question. In no case will the Travel Agent acting as the agent in the ticket sale be held responsible. The airline company must directly find a solution for the passenger.

What is an e-passport?

It is a passport that is read using mechanical means which not only contains the traveller's personal details and fingerprint, but also a microchip where a digital facial image is recorded and an identification number and digital signature, which means that it is impossible to forge either the document or the particulars of the holder.
Passengers are responsible for ensuring that the country to which they are travelling still accepts old passports, or, as applicable, obtain an e-passport before they make the journey.
Some of the countries which require e-passports are: the US, the UK and Qatar. To reconfirm the documentation required for your flight, please consult the embassy or consulate in question, as passengers are responsible for obtaining the necessary documents enabling them to fly. Apart from their destination country, they should also take into account the stops on their flight.

What is the ESTA? (compulsory requirement for EU nationals travelling to the US)

The United States authorities require all passengers (including minors) who are flying to the US or travelling within its territories (including Puerto Rico) to have a biometric passport (or e-passport) that can be read mechanically. Furthermore, it is mandatory to register your data with the ESTA (Electronic System for Travel Authorization) (https://esta.cbp.dhs.gov). This applies to all travellers who are nationals of any country that has a visa exemption. ESTA registration is mandatory for travel to the United States and is the sole responsibility of the passenger. This process can also be managed through http://destinia.com/es/visados/.
Additionally, once the ticket purchase has been finalized, our agents will send out a form requesting mandatory personal information, which must be returned at least 48 hours prior to boarding.

Search and Availability of dates

After selecting the city in which the hotel is located and the dates on which you wish to travel, during this first step Destinia.com offers you a list of all the hotels with rooms available and the total price of the stay. You can order the hotels by price, location, category or based on the opinions of our clients.

Enter the reservation details

After selecting the hotel you want, Destinia.com offers you a brief summary about it, indicating the date, city, hotel and price. You should complete the client data in the screen and then the data of the person making the hotel reservation and whether or not you want to add travel insurance to your reservation. Then you will be asked for your credit or debit card particulars for making payment; card number, holder and CVV2.

Your hotel reservation is confirmed

Lastly, a confirmation voucher with the order number, locator number, date, hotel address and telephone will appear on the screen. Print out this voucher and present it to the hotel when you check in, along with your means of identification. A copy of this voucher will be sent to you at the e-mail address with which you registered.

How can I find out whether my hotel reservation has been confirmed?

After completing the reservation process the confirmation voucher will be displayed on the screen. This voucher only appears if the reservation has been correctly confirmed. A copy of this confirmation voucher will immediately be sent to you at the e-mail address you gave us, which you should print out and present when you arrive at the hotel.

If an error occurs in the process or I do not enter all the information, will the hotel reservation be confirmed anyway?

No. To confirm the reservation you should complete all the necessary steps. If the voucher does not appear at the end of the process or an error message is displayed, please contact our Customer Service Agents by calling (+34) 915 242 400 to confirm the reservation information. In the event of an error, you can also contact us through the following website Contact.

If I reserve a hotel for another person, should I do it in my name or in that person's name?

You must register as a Destinia client using your name. In step 3 of the reservation process, enter the name of the person staying at the hotel in the reservation holder field.

How can I know whether my reservation has been correctly confirmed? What should I do if I don't receive the e-mail confirming my purchase?

If a provisional reservation number or reservation locator number does not appear in the final screen, your reservation has not been confirmed. Contact one of our Customer Service Agents on +34915242400 to confirm the particulars of your reservation.

I need to check the status of my hotel reservation. Where can I consult it?

You can access "MY ACCOUNT" in the Destinia home page and, using your e-mail and the password you were given when you registered as a client, you can check the status of your reservations, payments made and/or outstanding, etc.

I have lost my confirmation e-mail. How can I retrieve my hotel voucher information?

You can access "MY ACCOUNT" in the Destinia home page and, using your e-mail address and the password you were given when you registered as a client, you can send yourself the confirmation and hotel voucher as many times as you want.

How can I cancel or change my hotel reservation?

** Cancellations

All hotel reservations have a deadline for making modifications or cancellations with no charges. Some providers furnish this information when making the reservation. In that case you can cancel it through your voucher or the confirmation email. The information on the costs charged by the hotel for cancelling the reservation will be displayed immediately. If you agree, the reservation will immediately be cancelled. If your reservation confirmation does not show the hotel's cancellation policy or the confirmation voucher does not have the cancel option, call our Customer Service Department on (+34) 915 242 400, give us your reservation order number and we will explain the cancellation policy to you. You can ask for the reservation to be cancelled by sending an email to the address of the agent who confirmed your reservation.

**Modifications

To modify a hotel reservation two conditions must be met:
The first is that it must be possible to modify the reservation pursuant to the hotel's cancellation / modification policy and the second is that the reservation must be available for the dates and/or conditions requested by the customer for making the modification (type of room, meal plan, another hotel, location, etc.)
If both conditions are met for making the modification, you should send an email to the address of the agent who confirmed the reservation with the information about the modification.

What charges must I pay for cancelling my hotel reservation?

Cancelling your reservation is subject to the charge stipulated in the hotel cancellation policy at the time of confirmation. In general, a hotel reservation can be cancelled up to 72 hours before the day of arrival. However, during high season, for instance summer, skiing, parties, long weekend and trade fairs, the hotel cancellation policy may require the cancellation to be made up to 30 days before the arrival date. Some special offer prices do not allow you to cancel your reservation without charges once it has been confirmed.
In all cases Destinia's charges for cancelling a reservation are 12 Eur., and they are charged separately from the cancellation charges made by the hotel.

What charges are incurred for modifying a hotel reservation?

In all cases Destinia charges 12 Eur. for modifying a reservation, irrespective of the charges made by the hotel/s in question for making the modification. You must agree to these charges in order to proceed with the modification.

What payment methods are used for making hotel reservations?

Reservations are paid by credit card at the time of confirmation. All reservations are prepaid, unless the contrary is specified

For reservations whose price is equal to or more than 300 Eur., the Instalment Payment option is available. This is an exclusive payment method for hotels, provided it is confirmed more than 30 days before checking into the hotel. The instalment payment option will automatically appear during the reservation process if it meets the above requirements.

What is the CVV2 code?

The CVV2 code is a number indicating that your credit card is authentic. The CVV2 is printed on the plastic on which your card is issued and is unique and demonstrates the validity of your card.

The CVV2 position depends on the type of card. In the case of VISA/MASTERCARD cards it is printed on the strip on the back where the space for the cardholder signature is located. The code consists of the last three digits of the number printed on the strip. In the case of American Express cards, this code corresponds to the four numbers printed above the card number.

What is Payment by Instalments?

If you make a reservation that costs over 300 Eur. more than 30 days before the day on which you check in at the hotel, you can pay the price in two instalments.
You can pay a percentage of the full price in the first instalment.
The second payment is automatically charged to your card 30 days before you check in at the hotel and the hotel voucher you must present on arrival is sent to you immediately.
If you do not want the second payment to be charged to your card, contact your reservations agent after receiving the confirmation by e-mail.
The instalment payment option will automatically appear during the reservation process if it meets the above requirements. This option bears no additional cost.

Can I pay my hotel reservation by bank transfer?

Yes, except during the period starting 01 July and ending 31 August. You can confirm a hotel reservation over the phone and pay by bank transfer or credit the payment into an account, provided you make the reservation at least 30 days before arriving at the hotel and the amount of your stay is over €300.
The hotel agent will give you the bank information for making payment and the payment deadline.
Payment for these reservations must be made in full in a single transaction.
If you want to confirm a hotel reservation and pay for it by bank transfer or credit the amount into an account, you can do this by calling (+34) 915 242 400.

Do the prices shown in the Website include taxes?

The prices shown include taxes (VAT, Canary Islands Tax etc.) unless specified to the contrary. Local taxes that tourists are charged in certain destinations are not included.

Search and Availability of dates

You should select the cities of origin and destination of your flight plus hotel package, the dates on which you are going to travel and the number of passengers. During this first step Destinia.com offers you a list with all the hotels that have places available in the destination city and the most economical flight available. The "Change flight" button offers you the option of modifying your flight and searching for other flights with other airline companies and different times. Once you have selected the flight and hotel, the total price is shown for the number of passengers selected during the search.

Enter the reservation details

After selecting your hotel and flight, click on RESERVE. The next screen gives you a brief summary of your reservation in a column on the left. You should complete the customer details in that screen and the information of all the passengers at the bottom. On the following screen you will be asked for the payment information, you should enter the card number, holder, CVV2 and the bank.

Your flight plus hotel reservation has been confirmed

Lastly, a confirmation screen will appear with the order number, locater, date, hotel information and flight itinerary. The confirmation will also display the voucher to be presented at the hotel which you should print out and present when you arrive at the hotel with the respective identification. A copy of it will be sent to the email address you gave on registering. You will also receive a voucher confirming that the confirmed flights have been issued. Print out this voucher too and present it at the check-in desk of the airline company in order to check in and receive your boarding card.

What is a Flight plus Hotel?

A search engine that facilitates and unifies the customer's purchase. In this case they are two separate contracts, i.e., they bear no responsibility with respect to each other.

How can I know whether my reservation has been correctly confirmed?

This step shows you a final summary of the reservation information which will be shown on the screen.
The page will give you two reference numbers for the hotel and flight (the hotel refrence number starts starts with H and the one for the flight starts with F). These will be your references for locating your reservation in Destinia.

What should I do if I don't receive the e-mail confirming my purchase?

Contact our Customer Service Centre Agents on +34915242400 to confirm the details of your flight.

There is an error in my flight plus hotel confirmation. What should I do?

In the event that a website page indicates error, do not try to make a new reservation. Contact our Customer Service Department on (+34) 915 242 400 to check the status of your reservation.

Can I purchase a flight plus hotel on the day of departure?

No. You must purchase the flight at least 72 hours before the time of departure.

Are the places on flights and in hotels shown as available in the search results list guaranteed?

Destinia is constantly connected to hundreds of airline companies and hotel providers through the Internet. Flight and hotel availability is usually updated almost instantly, but connection errors may occur that make it impossible to confirm the places at the time of confirming them.
The airline seats are guaranteed as long as the tickets are issued within the stipulated time.

What is an e-ticket? How does it work? What are its advantages?

An e-ticket is a process through which passenger information, ticket numbers, locator numbers and the price of the reservation are recorded directly with the airline company. The e-ticket functions exactly like a normal ticket, as you need it to pass through the check-in counters of the airline companies, but it also allows you to obtain your boarding card in advance through the Internet.

How can I obtain a boarding card before going to the airport?

Most airline companies allow passengers to print out their boarding cards through the airline website. This can be done up to 24hrs before the flight departs. It's advisable to do it whether or not you are going to check in your baggage, as the process is always faster with a printed card.
If you cannot print out the card before going to the airport, you can check in with the airline company by going to the respective check-in desk well in advance.

Can I reserve extra insurance?

You can add an extra insurance during the reservation process.

I want to check the status of my flight. Where can I do this?

If you want to check the status of your flight, you can do so through the link we will send you in the confirmation voucher, in the "important information" section. Enter the locator for your reservation and the surnames as they were entered at the time of confirmation. The reservation locator has six alphanumeric characters.

I have lost my confirmation e-mail. How can I retrieve my e-ticket?

You can access “MY ACCOUNT” in the Destinia home page and, using your e-mail address and the password given to you by Destinia when you registered as a client, you can send the confirmation and e-ticket to yourself as often as you want, in addition to checking the status of your reservation.

In the event of there being a modification in my flight plus hotel reservation, how will I know?

In the event of having to make a change or if there is a problem with your flight or hotel, Destinia.com will notify you by e-mail and/or phone, by calling you or sending an sms. Please give us a valid e-mail and telephone number so that we can locate you. We also remind you to check your e-mail 72 to 24 hours before your flight departure in case we have tried to contact you using that method.

I have a confirmed flight with Destinia: Can I cancel or change it?

If you want to modify or cancel a flight plus hotel purchased and confirmed through Destinia, you must contact us and we will inform you about the terms and conditions of the purchased tickets.
Most economy class fares do not admit cancellations or modifications.
In the event of agreeing with the cancellation or modification policy for your fare, please send an email to the address furnished by our agents saying that you agree with the indicated conditions and we will cancel or modify your reservation.

What charges are made for cancelling my Flight plus Hotel reservation?

In all cases, service charges made for cancellations by Destinia are €20 per passenger, in addition to the fees charged for cancelling flights and hotels.

What charges are made for modifying my Flight plus Hotel reservation?

In the event of a customer making modifications, Destinia applies a service fee of €20 per passenger, in addition to the expenses charged for making modifications in flights and hotels.

There is an error in my Flight plus Hotel reservation. What should I do?

If you have received confirmation of your request and the details are incorrect, please contact us immediately through our Customer Service Centre on +34 915 242 400 and one of our agents will help you.

What payment methods are used for making flight plus hotel reservations?

Reservations are paid by credit or debit card at the time of confirmation. All reservations are prepaid.

What is the CVV2 code?

The CVV2 code is a number indicating that your credit card is authentic. The CVV2 is printed on the plastic on which your card is issued and is unique and demonstrates the validity of your card.
The CVV2 position depends on the type of card. In the case of VISA/MASTERCARD cards it is printed on the strip on the back where the space for the cardholder signature is located. The code consists of the last three digits of the number printed on the strip. In the case of American Express cards, this code corresponds to the four numbers printed above the card number.

Can I pay my flight plus hotel reservation by bank transfer?

No. There is only one payment method, payment by card.

Do the prices shown in the website include taxes?

Flight charges are included.
In some cases city taxes are not charged. These taxes are charged by the hotels in the city of destination and they cannot be included by Destinia.

When is the charge applied to the card authorised for making payment?

As soon as the reservation is confirmed.

I need a special service. How do I request it?

If the reservation is made through our Website, request the service you want in the observations field and check with our Customer Service Centre on +34915242400 that this service has been confirmed by the airline company.
If making the reservation over the phone, inform your service agent about the service you require. Confirmation of that service depends only on the airline company.

How much luggage is allowed on my flight?

The luggage allowance depends on the airline company, the fare paid and the route. As a general rule, on domestic and European flights the luggage allowance in regular airline companies is about 20 kg per passenger. This information is given as a guide. To find out the exact weight for your reservation please call our Customer Service Centre on +34 915 242 400

Overbooking or Overselling on the flight.

In the event of overbooking or overselling, the sole, exclusive responsibility rests with the airline company in question. In no case will the Travel Agent acting as the agent in the ticket sale be held responsible. The airline company must directly find a solution for the passenger.

What is an e-passport?

It is a passport that is read using mechanical means which not only contains the traveller's personal data and fingerprint, but also a micro chip where a digital facial image is recorded and an identification number and digital signature, which means that it is impossible to forge either the document or the details of the holder.
Passengers are responsible for ensuring that the country to which they are travelling still accepts old passports, or, as applicable, obtain an e-passport before they make the journey.
Some of the countries which require e-passports are: the US, the UK and Qatar. To reconfirm the documentation required for your flight, please consult the embassy or consulate in question, as passengers are responsible for obtaining the necessary documents enabling them to fly. Apart from their destination country, they should also take into account the stops on their flight.

Why do I need a credit card to pick up the car I have rented?

To allow you to pick up the vehicle, most car rental companies require you to present a credit card in the name of the main driver. In addition many companies also require a guarantee or safety deposit by blocking the credit card of the main driver. That deposit will be refunded at the end of the rental period provided the vehicle is returned in the same conditions as when it was picked up.

What is the guarantee or safety deposit?

A safety deposit is an amount that is usually retained by the car rental company to cover costs that are charged in using the vehicle. This amount will be blocked on the main driver's credit card and will normally be for the excess insurance cover plus the fuel deposit.
This deposit ensures that the customer pays the cost of damages to the vehicle or the cost of filling the fuel tank in the event of dropping the vehicle off with the tank empty. This is a standard procedure in car rental companies. Provided the vehicle is returned in the same conditions as it was rented, the deposit will be returned in full at the end of the rental period.

What is excess insurance cover?

Excess insurance cover is the maximum amount of money for which the customer will respond in the event that the vehicle is damaged or stolen. It is a clause that is included to cover theft, accidents or damages to the vehicle.

How can I find out whether my reservation has been confirmed?

On completing the reservation process you should see a confirmation screen with the reservation number. In addition, you will receive an email confirming your reservation with the booking reference, car rental voucher and reservation receipt.

How can I cancel or modify a reservation?

If the conditions of your reservation allow this, you should visit the following link: http://tjs.destinia.com/AccessMyBooking.do

Driver's age

The minimum age for renting a vehicle is 21, but for certain vehicle groups the minimum age may be higher.
An additional charge may be made for young drivers.

What do I need to pick up my car? Necessary documents

Reservation voucher.
Credit card in the name of the main driver stipulated in the reservation.
The main driver and additional driver (if there is one) must present a valid driver's licence (which must normally have been held for at least 12 months).

What is a voucher and why is it necessary?

This document contains information on your purchase but without indicating the price paid. It must be presented to allow you to receive the requested service. The voucher gives you the reference number of your purchase and the locator number of the car rental company, in addition to other useful information.

Can I drop the car off at a different office from the one where it was rented?

Yes, you should request this option when making the availability search in our website.

Fuel policy

As a general rule, the vehicle must be returned with the tank full. You should therefore return it with a full tank, otherwise a surcharge will be applied.

Insurance information

The rental contract usually includes the minimum insurance required by the laws of the country where the vehicle is collected. Excess insurance cover is normally applied in the event of damages, accidents or theft of the vehicle. If the vehicle has been damaged during the rental period, you must pay a maximum amount that is equivalent to the value of the excess insurance cover.
Most insurance covers do not include glass, tyres, the parts under the hood and the interior of the vehicle, towing costs and spare keys.