What we offer
⬢ Guaranteed Response
Guaranteed response times are based on
a tickets's priority level. Your most
critical production issues will be moved immediately
to the top of the list.
⬢ Personal Support Engineer
A named RisingStack support engineer that understands your
infrastructure and history will be assigned, so no time is wasted in
fixing problems that come up.
⬢ 24x7 Phone and Email Support
Your mission-critical applications need
24x7 support - we have a support plan designed
for you. You can contact our team via phone or
email anytime, any day for immediate help.
Interested in learning more?
Plans
| |
Bootstrap
|
Premium
|
Personalized
|
|
|
Ideal for getting started with Node.js - provides help
for setting up development environments
|
Provides assistance for development and production systems
|
Provides assistance for mission critical systems,
including a personalized support engineer
|
|
Email support
|
Yes
|
Yes
|
Yes
|
|
Guaranteed response time
|
4 hours
|
2 hours
|
1 hour
|
|
Phone support
|
|
Yes
|
Yes
|
|
Personalized support engineer
|
|
|
Yes
|
|
Availability
|
8x5
|
24x5
|
24x7
|
-
Bootstrap
Ideal for getting started with Node.js - provides
help for setting up development environments
- Email support
- Guaranteed response time: 4 hours
- Availability: 8x5
-
Premium
Provides assistance for development and production systems
- Email support
- Phone support
- Guaranteed response time: 2 hours
- Availability: 24x5
-
Personalized
Provides assistance for mission critical systems,
including a personalized support engineer
- Email support
- Phone support
- Guaranteed response time: 1 hours
- Availability: 24x7
Interested in learning more?
