Hugh Lashbrooke 9:43 am on February 15, 2018  

Changing the time of the Community Team Chat

Hey folks,

We currently have the twice monthly community team chat scheduled for 8:00 UTC and 20:00 UTC – this is to ensure that everyone can be involved in the discussions no matter where they live in the world.

The problem we have been encountering lately is that the 8:00 UTC edition of the chat is very poorly attended and has even needed to be cancelled on occasion due to no one showing up for it. We understand that everyone working on this team is doing so as a volunteer, so we obviously don’t expect everyone to show up for every single meeting, but we do also need to be pragmatic and holding meetings that very few people can attend isn’t really a very good use of our time.

To that end, we would like to revisit the time of our earlier meeting to see if we can find one that would work better for more people. In order to facilitate this, could everyone who would like to attend the earlier Community Team Chat please select their preferred option from the poll below.

The poll will remain open until 28 Feburary, at which point we will go with the preferred option for the meeting time.

If you have a different idea of how/when we should do this that is not mentioned in the poll, please comment on this post with your thoughts.

Daniel James 8:37 am on February 15, 2018  

Potential addition of a new Onboarding Team

Hi Community Team!

Recently I proposed an addition of a new ‘Make WordPress Team‘, currently there’s well over 15 different teams from Core, Polyglots, Mobile and even Marketing. However I feel like there’s one team that is missing and is a huge part of what makes WordPress, WordPress. The new team would be focused around on-boarding new contributors to the WordPress project and also help in steering them where they need to go depending on how they want to get involved. Sort of like a hotel concierge service (sort of).

Now, whilst the community team does a great job at the community side of things such as WordCamps and meetup events to name a couple of things and getting people involved – this new team would reach beyond what the community team does and also cover every other team in WordPress as well. I’ve heard first hand from others (myself being one!) that getting involved with WordPress is incredibly difficult. There’s so many moving parts and all kinds of things happening that it’s very hard to make that first contribution. Even so, once you’ve made the first contribution, it’s hard to find out where to go next.

Here’s the low-down of what (I think) the team would do:

  • Liaise with other team leads on ‘good first bugs’-esque contributions for things like Core & Design.
  • Work with the training team and marketing teams for producing help guides and tutorials.
  • Quick start help with getting involved with the Plugin and Theme contributions.
  • Talk with the community team on how to get involved with WordCamps and meetups.
  • Other outreach work with the Make/Teams.

And my favourite of all points:

  • Mentorship programme with on-going support for people who might not be as confident contributing or for people who want to try their hand at all sorts of things. Giving insights into the WordPress philosophies, community and code of conduct.

So, what do I need from you guys?

Help. Please discuss this, let me know what you think and raise any points for concern or potential ideas we can include. Whilst I appreciate this isn’t strictly community related, and I’d like to ensure that this team is separate from the community as a whole – this new team will overlap in some form or anything with every other team in the WordPress.org community.

Also, some more food for thought, some team names!

  • Welcoming Team
  • Concierge Team (Hotel WordPress anyone?)
  • Onboarding Team

Thank you!

jillbinder 9:26 pm on February 13, 2018
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Call for Volunteers: Diversity Outreach Speaker Training Roles

The Diversity Outreach Speaker Training team is looking for some volunteers for some specific roles. Open to all, folks within the team and not yet within the team!

 

  1. Promoters:

    We are promoting this link to help WP Meetups get more women and other underrepresented groups become speakers at their local WP events:

    http://tiny.cc/wpwomenspeak

    Some suggested promotion methods:

  • Writing articles
  • Speaking about it in the Slack groups of countries
  • Speaking about it in Facebook groups
  • Speaking to people about it at WordCamps
  • People who are already doing Diversity work, ask for a mention in their talks or a tweet out to their followers
  • Leveraging the monthly or quarterly email newsletters to chapter meetup organizers that may be starting
  • Asking former workshop attendees to write articles about how attending the workshop affected them
  • WordPress.tv which posts to YouTube

You can use the wording in the link and variations on it.

For tweets, here is a suggested tweet to use:

Want to recruit more women speakers — and other underrepresented groups — in your local WordPress community? http://tiny.cc/wpwomenspeak #WPWomenSpeak

When you are planning on doing something, please let us know to add it to our Spreadsheet on Promotion Actions tab:

https://docs.google.com/spreadsheets/d/195OBnYAOIvZNeoOSmginTtwzY8yegWCQWWm4Jf31gik/edit?usp=sharing

 

  1. Speaker Training HelpScout Team:

    When Meetups fill out the form, it will go into our HelpScout queue. I need a team of up to 4 people to:

    • Reply to them in HelpScout
    • Get the process started for them if they request our assistance
    • Fill out the spreadsheet with their info (first tab, Meetup Workshops):

    https://docs.google.com/spreadsheets/d/195OBnYAOIvZNeoOSmginTtwzY8yegWCQWWm4Jf31gik/edit?usp=sharing

  2. Workshop Trainers


    When Meetups organizers request our assistance with training them on the workshop, I need some folk to be the trainers. I will likely record a version that we can use but some will want more personal hands-on help, or will want to ask more questions after they have watched the info.

    If you are local to them you can train them in person, and otherwise it can be online.

 

Let me know if you’d like to chat more about any of these by either commenting here or messaging me on Slack @jillbinder.

Thanks in advance for your help and I’m looking forward to setting up these sustainable systems with you!

Hugh Lashbrooke 9:55 am on February 13, 2018
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Community Team Chat | Thursday, 15 February 2018

Hey Team!

Our bi-monthly Community Team chat is happening this Thursday, 15 February 2018. Meeting times are 08:00 UTC and 20:00 UTC in #community-team on Slack – we use the same agenda for both meetings in order to include all time zones.

Agenda

  1. Deputy check-in:
    What have you been doing and how is it going?
  2. How should we handle secure access for inactive deputies?
    A number of deputies are unable to commit time this year, so we need to talk about the best way to handle their secure access while they are inactive (Help Scout,etc.)
  3. How should we handle dormant meetup groups?
    Many meetup groups in the programme are inactive or dormant – we need to work out ho we should manage them going forward.
  4. How should we add content to meetup pages in the new design?
    Whenever we create a new meetup group, we add some default content (code of conduct, etc.) – the new Meetup design makes those pages hard to find, so what’s the best way of adding the content now?
  5. P2 posts needing review/feedback:

Please add any additional items to this agenda by commenting on this post as needed.

#meeting #agenda

jillbinder 2:25 am on February 13, 2018
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Recap of the Diversity Outreach Speaker Training meeting on February 7th, 2018

Start time stamp in Community-Team Slack

https://wordpress.slack.com/archives/C037W5S7X/p1518022893000581

Attending:
@jillbinder @dianewallace

 

Today’s Agenda

  • Update on core message and contact form
  • How to use HelpScout
  • HelpScout autoresponder
  • Our promotions spreadsheet
  • Looking for volunteers to start training meetups
  • Questions from testers
  • Hashtag
  • Summary

Update on Core Message and Contact Form

Our core message and form are ready to start sending out and promoting. They can be found here: https://make.wordpress.org/community/handbook/meetup-organizer/event-formats/diversity-speaker-training-workshop/

How to Use HelpScout

As of yesterday the HelpScout system is set up for us. This is so that we can have several people be in correspondence with meetups who are interested in running the workshop.

I’ll be looking for a few people to be on the HelpScout team. Preference will go to people who are interested in taking leadership positions in our group to replace me within the year, though that is not required.

The interface looks like this. It’s mostly fairly standard email-looking.

The part we’ll need to pay attention to is “Status” and “Assigned”.

By default the status is “Closed”, but we want to keep them “Active” until we are certain there is no more communication that we need to have with them. [Edit: Have since set this to Active by default.]

Initially we want to keep it assigned to “Anyone” so that any of us can jump in and reply next. There may be certain circumstances where there is something a particular person needs to be in action for, so that’s when we would assign it to someone.

 

HelpScout Autoresponder

I’ve had a couple of requests from the testers for autoresponders so that people know their message went through.
Edit since meeting: @iandunn and I set up the autoresponder.

 

Our Promotions Spreadsheet

When someone messages us, we will put it right away into our spreadsheet:

https://docs.google.com/spreadsheets/d/195OBnYAOIvZNeoOSmginTtwzY8yegWCQWWm4Jf31gik/edit?usp=sharing

As well as messages we will keep track of our promoting in the spreadsheet on another tab. Mark down what you’re planning on doing and when you did it.

 

Looking for Volunteers to Start Training Meetups

I’m going to start looking for people to start being “train the trainers” so that when meetups ask for training, we can help them. Please tell me if you’d like to do this.

 

Questions from testers:

Q: Where can we find the materials for the pitch and description of the workshop to send out when you’re holding it for your local group?

A: It’s the “Description” at the top of each module. I wil try to make that more clear.

Q: Where can we find the handouts?

A: I haven’t put those up yet but I will very soon.

Also when I’ve trained people on this material lately they’ve been wanting slides, so I have talked with the #training team about how we can put up slides. We are going to use reveal.js, and soon the lessons will be moved over to github and everything will be hosted there.

Seattle gave me their slides, so I will use those as a starting point. I may call out for volunteers to help with slides.

 

Hashtag

We have a tweet from the last recap to use and we have a hashtag: #WPWomenSpeak.

If you want to see all the recaps easily in one place, we’re using that same tag to mark them. So they’re all here: https://make.wordpress.org/community/tag/wpwomenspeak/

 

In Summary:

  • Looking for volunteers for replying to meetups in HelpScout
  • Looking for volunteers to start training meetups on our workshop
  • It’s time to start promoting. Let me know how and by when you’re planning on sending it out and we’ll keep track in the spreadsheet.

 

End meeting Time Stamp

https://wordpress.slack.com/archives/C037W5S7X/p1518024447000774

#community-team

WordCamp.org 4:00 am on February 12, 2018
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Weekly Updates

Hello to all our Deputies, WordCamp organizers, Meetup wranglers, and WordPress Community builders! You were probably hard at work this weekend. Tell us what you got accomplished in our #weekly-update!

Have you run into a roadblock with the stuff you’re working on? Head over to #community-events or #community-team in Slack and ask for help!

Hugh Lashbrooke 11:10 am on February 9, 2018
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Weekly Deputy Report: 2 – 8 February 2018

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (2 – 8 February 2018):

This week we sent 112 emails and helped 67 individuals. Of those, 50 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@camikaos
@courtneypk
@_dorsvenabili
@remediosgraphic
@chanthaboune
@hlashbrooke
@andreamiddleton
@yaycheryl
@iandunn
@sheriebeth
@kdrewien

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Junko Nukaga 6:05 am on February 9, 2018
Tags: community-event   

Draft version of “WordCamp regulation OK/NG case study”

Here’s the draft version of “WordCamp regulation OK/NG case study” in the handbook. I’d like to add more items when we agree on this.

We got the cases from this spreadsheet: https://docs.google.com/spreadsheets/d/1bkpvieQA4NIh9AFUxX-oZe_S7gKMdDvwewwUdERx2N0/edit#gid=0

—-
Questions about WordCamp regulations are welcome at #community-event.
Here are some case studies that you can refer when face issues.

#1
A company has the faux WordPress logo on their website or in contents.

NG. We need to ask the person to change that to a correct logo.

#2
A speaker owns and uses a domain name that have “wordpress” as a part of it. He asked the organizers to put a link to the site on his bio.

NG. We need to tell them to change the domain name, or he can’t be a speaker as it’s a violation.

#3
A WordCamp speaker who owns a wordpress-xyz.domain domain but does not mention it in their talks or at the conference and knows they will need to change the domain.

NG. We need to tell them to change the domain name, or he can’t be a speaker as it’s a violation.

#4
How we can handle budget outside US/Canada (e.g. banking account)

OK. We can transfer the money between the countries and US/Canada. And you also can receive and pay directly inside the country without bypassing US/Canada.

#5
A Hosting company wanted to sponsor WC Mumbai but they had a subsidiary which built and distributed Non-GLP themes to be bundled with CPanel. They said they couldn’t change much in another division and hence dropped out but later they wanted to sponsor another WordCamp.

NG. But they realized this would always keep them away from participating as sponsors so they switched their licenses for WordPress themes.

ref.: https://2015.pune.wordcamp.org/2015/08/26/wordcamp-pune-impact-two-organisations-fully-embrace-gpl-one-trademark-violation-averted/

#6
On the speaker candidate’s website, the organization team found links to a theme shop that does not follow 100% GPL.

NG. We asked the speaker to remove the link, and the speaker removed the link.We welcomed him as a speaker.

—

I need advice on how to handle the following two cases.

#7
A person works for a marketplace that sells non-GPL WordPress products. They want to help organize or volunteer at a WordCamp.

#8
A person is selling themes/plugins that require activation key to use them.
—

After I get feedbacks from the team, I’d like to proceed on creating a new handbook page. Please add comments until 31th, March. Thanks.

( @shinichiN gave me translation support. Thanks. )

WordCamp.org 4:00 am on February 5, 2018
Tags:   

Weekly Updates

Hello to all our Deputies, WordCamp organizers, Meetup wranglers, and WordPress Community builders! You were probably hard at work this weekend. Tell us what you got accomplished in our #weekly-update!

Have you run into a roadblock with the stuff you’re working on? Head over to #community-events or #community-team in Slack and ask for help!

Hugh Lashbrooke 8:18 am on January 31, 2018
Tags: ,   

Community Team Chat Agenda | Thursday, 1 February 2018

Hey Team!

Our bi-monthly Community Team chat is happening this Thursday, 1 February 2018. Meeting times are 08:00 UTC and 20:00 UTC in #community-team on Slack – we use the same agenda for both meetings in order to include all time zones.

Agenda

  1. Deputy check-in:
    What have you been doing and how is it going?
  2. Email addresses and support queues for working groups:
    This is important to take note of and make suggestions where necessary.
  3. P2 posts needing review/feedback:

Please add any additional items to this agenda by commenting on this post as needed.

#meeting #agenda